Professional Experience

Alarm Illinois/Consumer Custom Alarms 2015-present

Marketing and Sales

Handle high volume of incoming and outgoing calls in fast paced call center. Developed customized resolutions to fit customer needs. Schedule service appointments. Service accounts for billing and collections.

Innovative Healthcare Staffing 2007-2014

Behavioral Health Specialist

IHS benefits from my expertise in conducting initial assessment interviews wherein I determine the best treatment plan (structured care, integrated therapy or substance abuse) for incoming patients. Other responsibilities include,

•Conducting individual and group therapy sessions

•Monitoring the progress of patients

•Monitoring pharmacology response of patients

•Assisting with discharge planning

Saint Bernard Hospital 2001-2007

Mental Health Counselor

During my tenure with SBH, I was responsible for conducting functional assessment interviews with patients. At that time, my recommendations for the course of treatment for incoming patients determined whether they received integrated therapy, substance abuse treatment or partial hospitalization based on a physician’s referral. My responsibilities included,

•Coordination of treatment and services

•Assisting with resolution or stabilization of mental illness episodes

•Assisting with care plan development

Aunt Martha's Youth Services Center 2001-2004

Family Educator

During my time with AMYSC, I provided services for troubled youth in a group home setting. I was tasked with multiple responsibilities, which included,

•Teaching youth the skills needed to become functional members of society

•Addressing negative behaviors to ensure that they did not reoccur

I also worked to prepare youth who were members of this facility for independent living. Those responsibilities included,

Equipping assigned youth with functional skills such as,

•Proper hygiene

•Money management

•Grocery shopping

State of Illinois Elizabeth Ludeman Center 1999-2001

Mental Health Technician

While I worked with this facility, I my responsibilities included working to rehabilitate patients with developmental disorders in a residential setting. Some of my responsibilities included,

•Assisting in the development of rehabilitation plans

•Implementing activities as outlined in rehabilitation plans and ensuring goal achievement

•Promoting performance of activities of daily living

•Assisting other disciplines in social service needs (speech therapy, hearing and vision and physical/occupational therapy)

Manor Care - Arden Courts Facility 1998-1999

Resident caregiver

During my time with MCAC facility, I was tasked with assisting patients in an assisted living facility.

My responsibilities included;

•Monitoring patients with first and second stage Alzheimer’s disease

•Ensuring patients’ safety

•Assisting with activities of daily living

•Conducting group and individual occupational therapy

Illinois Masonic Medical Center, Chicago, IL 1986 - Present

Mental Health Technician

During my tenure at IMMC, I specialized in rehabilitating patients with diagnosis such as,

•Eating disorders

•Substance abuse

•Chronic mental health disorders

•Dual diagnosis and Alzheimer’s disease

I also concentrated on patients who fit the demographic of:

•Adolescents

•Adults

•Geriatric

I was tasked with conducting initial assessment interviews to determine patients’ need for structured care, integrated therapy or substance abuse treatment. I conducted group and individual group therapy sessions. I assisted social services with discharge planning. I provided milieu management. I monitored patients’ progress and pharmacology responses and care plan development.

Education and Certification

•CPI

•CPR

•First Aid

•State certified mental health technician

•Accounting

Simeon Vocational High School, Chicago, IL 1982

GPA: 3.87.

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