Customer Service Self Employed

Tammy D Downing

** ********* **** **, **********, NH 03102

************@*****.*** (mobile) 603-***-****

OBJECTIVE:

Obtain an administrative position where I can highlight my positive attitude, friendly personality and help my team achieve corporate goals.

PROFESSIONAL PROFILE:

Many years’ experience in an administrative role in several fields including hospitality, healthcare, manufacturing, retail and publishing.

An unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic relationship and partnership building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

SUMMARY OF QUALICATIONS:

Strong verbal and personal communication skills.

Decision making, critical thinking.

Self-motivated, initiative, maintains a high level of energy.

Accuracy and attention to details.

Tolerant and flexible, adjusts to different situations.

Organization and prioritization skills.

Problem analysis, use of judgment and ability to solve problems efficiently.

Skill Type

Skill Level

Experience

Customer Service

Expert

10+ years

Complaint/Dispute Resolution

Expert

10+ years

Records Mgmt

Expert

10+ years

MS Word Excel Outlook Access

Expert

10+ years

EXPERIENCE:

Tour Director/Self Employed-Feb 2006 – present ~Tour Director/Manager/Guide: Plan, organize, and conduct long distance travel, tours, and expeditions for individuals and groups, making sure that travel arrangements for groups run as smoothly and enjoyably as possible. Accompany passengers throughout tour, keeping them informed about details like arrival and departure times and places of interest. Sell Excursions, make travel arrangements, manage all aspects of the travel itinerary, including hotel/restaurant reservations, activities and tours. Manage disputes between guests and tour operator. All accounting functions related to tour, A/R and A/P.

EDUCATION:

IMTI, San Francisco, CA – International Certified Tour Director

Hesser College, Manchester, NH – Business Administration – AA

Mt. Wachusett College, Gardner, MA – English Literature – AA

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