Customer Service Administrative

Leslie Diebold

****, **** *** **** ***, Tampa, FL, 33611 716-***-**** ******.*********@*****.***

Objective

An industrious individual seeking an entry level to mid-level position. Hard working individual with a bachelor’s degree in Human development (concentration in psychology) and currently enrolled in a graduate degree program (Masters in Public Administration (MPA)). Well-rounded skill set with experience in healthcare, administrative work and behavioral health. Expertise includes psychological assessments, medical terminology and clinical procedures and working with electronic medical records related software.

Experience

USF PHYSICIANS GROUP, TAMPA FL

POSITION: PATIENT ACCESS CENTER REPRESENTATIVE

DURATION: June 2016 – Current

DUTIES AND RESPONSIBILITIES:

Worked as a liaison between patients and health care professionals.

Schedule patient appointments as per the department and scheduling protocols.

Register new patients by obtaining all required demographic information and verify insurance eligibility from patients.

Inform patients of cancelled appointments or reschedule to new appointment times.

Sending electronic messages to the providers, other academic staff and clinical support staff.

Working on Epic system(software) and inform members and providers about recalls and work towards rescheduling or provide wait list with the help of Epic systems.

Forwarding any message to providers as received from patients and vice-versa. Helping patient have their prescriptions re-filled by creating encounters requests and call back patients regarding the final status.

Occasionally assigned ICD-9 and CPT codes for diagnosis.

Complied with HIPAA Policies and Procedures.

TAMPA CROSSROADS, TAMPA FL

POSITION: BEHAVIORAL HEALTH TECH, SHIFT SUPERVISOR

DURATION: Sept 2014 – May 2016

DUTIES AND RESPONSIBILITIES:

Documented and observed resident behaviors while helping determine effective client care methods.

Observed residents with various behavioral problems like Post-Traumatic Stress Disorder (PTSD) and Substance Abuse.

Assisted in intake paper work and biopsychological assessment for admissions process and orientation for residents entering the residential program.

Documented pertinent information related to goals in resident’s clinical record; documented psychosocial information as assigned.

Assisted and monitored residents with daily activities and personal hygiene.

Reported any incidents and requiring a completion of incident report from the incidents.

Completed charting and medication logs for residents.

Actively participated in weekly meetings with other Behavior Technicians, Case Managers, Program Managers and Counselors.

EPIC - EVERY PERSON INFLUENCES CHILDREN, BUFFALO NY

POSITION: FAMILY ENGAGEMENT INTERNSHIP

DURATION: May 2014 – Sept 2014

DUTIES AND RESPONSIBILITIES:

Working as a support family engagement intern for the Family and Community Engagement department.

Working on annual development and implementation of the Buffalo school’s division's strategic family and community engagement plans.

Assists in development of the Buffalo, New York school-based family engagement plans in which it provides required and voluntary family engagement workshops in various locations of Buffalo New York Schools.

Promotes strategies that value and utilize for the families of Buffalo NY with expertise and knowledge of educational training and workshops to help advocacy skills for the children of Buffalo NY schools.

Working with parents and teachers in improving the achievement level of students by assisting parents in locating learning activities; with family engagement information epic offered regarding tutorial services and extracurricular activities for students.

NORTH BUFFALO COMMUNITY CENTER, BUFFALO NY

POSITION: COMMUNITY AND SENIOR SERVICES INTERNSHIP

DURATION: Jan 2013 – May2014

DUTIES AND RESPONSIBILITIES:

Working under the senior citizen coordinator by working in the senior services department by working with the elderly and individuals with disabilities.

Providing resources, to the community and the elderly by providing resources to enhance the quality of life for all elderly and individuals with disabilities.

Plan and schedule recreational activities and crafts with creating monthly activities calendar for the elderly and working with community organizations to provide classes and programs that would benefit the elderly.

Work on administrative tasks and finishing administrative tasks for the senior citizen coordinator.

Education

Master of Public Administration, University of Phoenix (expected graduation - 02/2019)

Bachelors of Arts in Human Development and Psychology, SUNY Empire State College (05/2017)

Associates of Applied Science in Liberal Arts and Sciences with Social Sciences, SUNY Erie Community College (12/2012)

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