Customer Service Supply Chain

DEMETRIA HARRISON

**** ******** ******, *******, ** 30106 (H) 678-***-**** (C) 678-***-**** *********@*****.***

Professional Summary

Logistics transportation specialist versed in customer support in high call volume environments. Superior computer skills

and telephone etiquette. Motivated customer service specialist with over 8 years retail experience in a fast-paced,

team-based environment. Motivated customer service specialist with over 8 years retail experience in a fast-paced,

team-based environment.

Skills

Supply Chain / Logistics / Inventory Management Trusted key holder

Over 2 years of comprehensive experience in two key Creative problem solver

functions of supply chain, Logistics and Inventory Exceptional communication skills

Management (IPR). Exceptional problem-solving MS Windows proficient

abilities by aggressively identifying opportunities to Quick learner

develop and provide tactical business solutions.

AREAS OF EXPERTISE ~

Logistics

Inventory Planning & Replenishment

Vendor Relationship

Deliveries Coordinating

New System Launching

New Product Launching

Microsoft Word - Intermediate Microsoft Excel -

Microsoft PowerPoint - Microsoft Access - Microsoft

Publisher-Visio-Cisco System

IBM - Unix Emulation Systems

SAP, CRM System Rock Ports Global Sourcing &

Supply Systems

Trusted key holder

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

References

References are available upon request.

Work History

Pro-Business Logistics Coordinator 01/2013 to Current

HOME DEPOT CORPORATE OFFICE – Atlanta, GA

Developed and executed contact strategy to optimize coverage and support for our overall Direct to Customer

delivery program.

Successfully developed and 2maintained solid business relationships with vendors, Home Depot stores, and

customers to gain incremental business.

Responsible for handling inbound call logs between stores /vendor to track delivery issues and resolution using the

ADMS system.

Serve as a liaison between Home Depot vendors and over 1900 stores to ensure customer deliverables and satisfaction

are met.

Successfully able to manage a large volume of calls/emails and communicate problems/solutions to store DC's and

vendors effectively.

Demonstrated knowledge and understanding of H D policy to successfully resolve delivery issues to ensure revenue

gains for Home Depot.

Described product to customers and accurately explained details and care of merchandise.

Described product to customers and accurately explained details and care of merchandise.

Provided an elevated customer experience to generate a loyal clientèle.

Developed reputation as an efficient service provider with high levels of accuracy.

Small Business Specialist 01/2010 to 01/2013

AT&T SMALL BUSINESS CARE ALORICA – Kennesaw, GA

Assisted small business customers with billing, technical and equipment issues.

Processed equipment orders and provided hands on training for customer online support.

Answered inquiries relating to account information, and products and services, rates and policies.

Accessed customer needs and made referrals to appropriate services.

Collected and processes very forms of payments, payment arrangements and financial adjustments.

Utilized a warehouse management system to complete product receiving and created shipping notifications to the

stores.

Scored in top 10% of employees in successful resolution of issues

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Client Service Manager 01/2008 to 01/2010

U.S. CENSUS BUREAU – Atlanta, GA

Performed bi-weekly visits to assigned clients, identify and qualify prospects by telephone, cold calls, premise visits,

and networking.

Implemented advertising programs, which increased awareness and participation in events.

Developed and presented market research and advertising proposals to support client product.

Researched demographic statistics to target an accurate customer base to market our client's products which offered

our client a greater chance at increasing company sales.

Handling incoming phone calls regarding Associate Relations concerns and policy interpretation; responding to

written correspondence and escalated issues in addition to typical phone-based case load.

Providing excellent customer service and expert-level counsel to Home Depot managers and associates.

Managing case load from receipt through resolution, including any field investigation activities with confidentiality

and sense of urgency.

Researching complex issues, conducting investigations to resolve and correct the issue, contacting the appropriate

parties to communicate the resolution.

Partnering with resources from other areas including field HR, Legal, Asset Protection, and Associate Relations to

effectively resolve issues.

Ensuring associate and manager calls are properly handled for investigation, resolution is consistent with company

policy, and cases are resolved in a timely manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Education

Bachelor of Science: Psychology/ Business Administration 2011

Olgethorpe University - Atlanta, GA

Business Administration Retail Business Management

Bachelor of Science:

Oglethorpe University -

Psychology

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