Customer Service Marketing

MARQUELL HUNTER

937-***-**** **********@*****.***

EDUCATION

MBA in Business Administration

University of Phoenix Dayton, OH

Bachelor of Science in Marketing

Franklin University Columbus,

OH

RELATED EXPERIENCE

Advanced skills in Microsoft Excel,

Word, Power Point, Access, and

SharePoint.

Advanced skills with Facebook,

Twitter, Pinterest, and Instagram.

Skilled in Adobe Dreamweaver and

Creative Suite and HTML, SQL,

JQuery and CSS coding.

Experienced in blogging, creating

press releases, direct mail,

strategic plans, and marketing

plans.

SPECIAL SKILLS

Excellent organizational and

project management skills

Creating Digital Media content

Strong data visualization skills.

WORK EXPERIENCE

11 YEARS BANKING AND CUSTOMER SERVICE EXPERIENCE/ 6 YEARS MARKETING AND COMMUNICATION EXPERIENCE

BUSINESS ANALYST CHASE 2016 TO PRESENT

Edited, published, and maintained over 1,000 procedural documents and repositories for frontline employees.

Skilled in translation of complex, technical information and terms in a clear, understandable way. Strong data visualization skills.

Kept various project delivery on track through identifying and resolving issues and conflicts within the team.

Planned events and assisted with location based decisions for over 10,000 employees.

COMMUNICATION ANALYST CHASE 2014 TO 2016

Wrote for diverse audiences proving communication and interpersonal skills in language suitable for web and digital media.

Tracked and measured various campaign performances and communicate results to executives.

Skilled in translation of complex, technical information and terms in a clear, understandable way. Processes executive messages to large and diverse audiences across the business using Targeted Email.

Managed intranet content via Microsoft SharePoint. CONTENT COORDINATOR PNC BANK 2011 TO 2014

Improved morale through the creation and revision of communication pieces and articles for intranet publication via Microsoft SharePoint.

Provided voice/tone for internal blog.

Generated excitement, enthusiasm directed toward employee appreciation activities, PNC branding, town halls, and volunteer activities.

Reviewed and analyzed credit applications and credit bureau information in order to make credit decisions in compliance with credit policy guidelines.

Provided excellent customer service to service partners and customers.

LEAD CREDIT ANALYST/UNDERWRITER GE 2006 TO 2009

Motivated employees through monthly contests, incentives, and positive reinforcement.

Created manuals/training tools for team members/department.

Participated in inter-departmental meetings to determine policy and procedure.

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