Manager Customer Service
Resume:
Beverly Anderson
Taylors, SC 29687
Beverlyanderson82@ymail,com
ACT WORK KEYS SKILL REPORT
March 28, 2017
LOCATING INFORMATION RANGE 65-80 (4) AND APPLIED MATHENMATICS RANGE 65-80 (5)
IRON MOUNTAIN
MARCH 2017 -
DATA ENTRY - Inputs new and updated data into customer inventories using the Safekeeper system.
Manages the incoming data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order. Verifies that all information is keyed accurately and in a timely manner
Manage the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order
Manage the destruction data input process including the selection of destruction candidates, keying changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction certificates to customer and closing the work order
Manage the permanent removal process electronically including the keying of all PMO’s, verifying the information, investigating and resolving exceptions and closing the work order
Update customer contract information. Research and resolve problems and discrepencies through contact with customer, special project team, contract administrator and/or account manager
Print & mail receipt acknowledgements, monthend and quarterend customer requested reports
Assist customer service as needed
Perform other customer related tasks and special projects as requested
Directly responsible for ensuring timely and accurate processing of customer information in Safekeeper
Dave and Buster’s
Oct. 2014 – 2016
Receiver / clerk
A merchandiser receiver handles and processes stock in a warehouse or retail environment. Their primary duty is to maintain an efficient flow of merchandise, which might involve documenting, storing, locating and distributing stock within a store or warehouse, depending on the specific needs of the employer.
As products arrive, merchandiser receivers take delivery and sort the items for store distribution. In some cases, this means helping to offload items from the truck and then carrying them into the warehouse or storage area. In a warehouse environment, merchandiser receivers fill orders by locating stored items and arranging for their delivery to customers. In a retail environment, such as a grocery store, merchandiser receivers move stock from storage areas to their proper display locations. For example, merchandiser receivers might help monitor store shelves, replenishing stock as necessary. Word, Excel, SAP, Warehouse Management and Inventory
Lockheed Martin Aircraft Center
Oct. 1986 – 2013
Sheet metal Mechanic
An Aircraft Structural Mechanic repairs and modifies aircraft structures, composites, and structural components of moderate difficulty. Troubleshoots, repairs, replaces, and rebuilds aircraft structures, using hand tools, power tools, machines, and equipment such as shears, sheet metal brake, rivet gun, and drills. Applies technical knowledge of the airframe and applies required expertise in restoring aircraft structural condition and or operation, and applies comprehensive technical expertise to solve moderate to complex problems by interpreting technical documentation such as; technical manuals, engineering data, specifications, blueprints or manufactures' manuals. Word, Excel, SAP, Warehouse Management and Inventory.
Sub assemble Mechanic
Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
Positions parts and subassemblies by using templates or reading measurements.
Assembles components by examining connections for correct fit; fastening parts and subassemblies.
Verifies specifications by measuring completed component.
Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Conserves resources by using equipment and supplies as needed to accomplish job results.
Documents actions by completing production and quality forms.
Contributes to team effort by accomplishing related results as needed.
Assembler Skills and Qualifications:
Controls and Instrumentation, Equipment Maintenance, Manufacturing Experience, Manufacturing Quality, Mechanical Inspection Tools, Tooling, Safety Management, Quality Focus, Power Tools, Judgment, Decision Making. Word, Excel, SAP, Warehouse Management and Inventory.
WIP – Work In Progress
Material that has entered the production process but is not yet a finished product. Work in progress (WIP) therefore refers to all materials and partly finished products that are at various stages of the production process. WIP excludes inventory of raw materials at the start of the production cycle and finished products inventory at the end of the production cycle.
A set or collection of tools, supplies, instructional matter, etc., for aspecific purpose.
There is also the case of inventory clean-up. In the real world, there will always be slow-moving or non-moving products in terms of sales. By simply adding these products to a kitting package or bundle, many companies will actually be able to sell them for good. Through kitting, the inventory of some slow-moving products will be cleaned out, and this will give companies a great chance to replenish their stores with new stock. Using the same example in the previous paragraph, some older printer models may have better chances of being sold if they are bundled with new laptops to form a computer kit. Word, Excel, SAP, Warehouse Management and Inventory.
Shop Loader
Load by Days - The Work Center Load by Days graph provides a snapshot of a particular work center's scheduled load on a day-to-day basis and identifies overloaded Work Centers and potential bottlenecks.
Contributing Jobs - The Work Center Contributing Jobs screen provides a list of all jobs scheduled at a particular Work Center for a selected day. You can drill down to the details of each scheduled operation to help determine how the Work Center load can be adjusted to meet your shop demands.
Load / Schedule - The Work Center Load / Schedule screen provides a tool for analyzing the load at a specific Work Center and suggesting the order in which work should be performed prior to printing or viewing a Dispatch List Report.
The screen displays a list of all jobs and their operations scheduled for the selected Work Center with appropriate scheduling information. You are able to view the total current and planned work for the Work Center, as well as display separate lists for active / queued, pending and distant operations.
Job Queue Status - The Job Queue Status screen provides a real-time status of a job's operations. You can monitor the job's progress on the shop floor and compare estimated versus actual hours for each operation. Also, real-time loading information is displayed for each Work Center on which the job is scheduled. Word, Excel, SAP, Warehouse Management and Inventory.
Production Controller Lead
Assist in production activity control to meet business and financial objectives.
Work with Managers to plan and manage production tasks to improve runtime.
Review production plans to identify and report potential risks to Manager.
Develop inventory control techniques to avoid shortages and excesses.
Assist in processing customer orders and shipments
Assist Managers in controlling production costs while maintaining the quality standards.
Review job orders and accordingly establish priorities and schedules.
Monitor execution of job orders and adjust schedules for timely delivery.
Maintain up-to-date knowledge on company objectives, production strategies and support activities.
Plan and monitor material movement in production cycles to ensure continuous operations.
Plan equipment, material and manpower needs for job order.
Coordinate with Manager in resolving production planning and control issues.
Work with Manager to prepare job order documents and give timely approvals.
Work with cross-functional teams to complete job orders on-time and within customer specifications.
Communicate production updates to Managers and customers on regular basis. Word, Excel, SAP, Warehouse Management and Inventory.
Production Control Supervisor
1) Supervises and coordinates activities of MATERIAL COORDINATORS engaged in expediting flow of material, parts, and assemblies within or between departments of industrial plant, and of PRODUCTION COORDINATORS engaged in scheduling production operations: Evaluates written data, such as job orders, product specifications and operations sheets, parts and materials inventory lists, and machine and worker production rates, to establish efficient allocation and scheduling of parts, materials, machines, and sequences of operations and workflow.
2) Confers with production personnel to resolve problems affecting production schedules.
3) Performs duties as described under SUPERVISOR Master Title. Word, Excel, SAP, Warehouse Management and Inventory
Production Controller Spec.
Analyze, plan, and manage production control activities to improve runtime.
Review production plan to identify risks and communicate the same to Manager.
Plan inventory management technique to avoid any shortages and excesses.
Plan and monitor material movement in production cycle to ensure continuous operations.
Develop process improvements for inventory, manufacturing and production control systems to meet business objectives.
Analyze customer orders and establish production schedules for timely delivery.
Review change orders and execute them appropriately.
Investigate production control problems, analyze root causes, and derive solutions.
Ensure that staffs follow company policies and safety procedures.
Determine equipment, material and manpower requirements for each job order.
Monitor the execution of job orders and adjust production schedule for timely delivery.
Develop positive relationship with staffs and customer to meet productivity goals.
Negotiate job orders with customers based on equipment capacity and material availability.
Analyze current and backlog job orders and accordingly develop production plan and schedules.
Work with materials, manufacturing and purchasing departments in identifying and resolving production planning problems. Word, Excel, SAP, Warehouse Management and Inventory.
Greet customers politely. Answer their questions and provide information in a friendly and courteous tone
Prepare the food items as ordered by the clients quickly. Make available a wide variety of food items for customers to choose from
Keep the ingredients and food items ready to be able to provide quick service to customers
Receive party orders and prepare food items as ordered
Receive cash from customers. Prepare daily accounts for the sales and cash receipts
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