Customer Service Sales

Professional Summary

Skills

Work History

K K

Waconia, MN 55387 • Cell: 720-***-**** • *********@*******.*** Motivated individual able to work in a fast paced and ever changing environment. Organized, reliable, task-driven, with great attention to detail. Not afraid to embrace change and challenge the status quo with courageous leadership. Strong communication skills with the ability to coordinate across departments to meet the needs of the business and our customers. 12+ years customer service

Proficient in Microsoft / Home Office applications 55 WPM typing speed

Phone experience

Office experience

Data Entry

Cash Management

Creative problem solving

Task driven

Attention to detail

Strong written and verbal communication skills

Use of Salesforce

Inventory management

Creative/courageous leadership

Senior Assistant, Customer Service/Authorization Specialist, 11/2015 to Current Coram Healthcare – Eden Prairie, Minnesota, United States Job Description: Obtain prior authorizations for enteral services by calling insurances and completing and submitting Medicaid and Commercial insurance authorization request forms. Job Duties: Attach authorizations to suspended invoices so claims for payment can be processed. Coordinate with other departments via email, phone, conference calls, etc. Work closely with medical personnel and clinics to obtain the documents needed to submit a request and secure an authorization. Appeal on a patient's behalf to ensure they are responsible for the least amount of out of pocket money. Knowledge of Medicaid and Commercial insurance policies and procedures regarding medical authorizations. Research payer requirements and submission processes to ensure timely authorizations are obtained. Have knowledge of heath insurance codes and terminology specific to Durable Medical Equipment. Train new hires on company procedures and provide respectful and encouraging coaching. Accomplishments: Worked as a team to recover millions of dollars in suspended claims for enteral services. Created and implemented the enteral department new hire training program. Re-wrote payer resource tools to reflect most current payer requirements. Completion of LearNet leadership courses. Participation in Employee Engagement Survey Committee that addressed the results of the yearly employee survey.

Shift Supervisor / Certified Trainer, 01/2006 to 11/2015 Starbucks Coffee Company – Chanhassen, MN

Job Description: Uphold the values of the company and share excitement and passion for the product while delivering an exceptional and personal experience to each customer. Job Duties:Deployment and task delegation, creative problem solving, cash management, inventory management, lead the team with integrity and enthusiasm. Provide timely and encouraging coaching when appropriate. Follow and complete the New Hire Training Program with new employees. Constantly evaluate and anticipate the ever-changing trends and needs of the customer and the store. Exhibit 'Servant Leadership' qualities to motivate and inspire my team. Execute a variety of daily tasks to ensure the store is inviting and welcoming, clean and presentable. Showcase the product and share my knowledge and excitement with customers and employees alike. Accomplishments:Shift Supervisor at 3 locations. Certified Trainer. Successful opening of 2 new locations. Inspire creative ways for employees to meet and exceed store sales goals. Use of recognition tools to create a welcoming work environment for employees. Quality Assurance and Safety Audit highest score holder at 3 locations. Certified Coffee Master. Sales Associate / Floral Designer, 01/2005 to 01/2006 Lehrer\'s Flowers – Littleton, CO

Job Description/Duties: Provide customers with exceptional service while driving sales to meet and exceed store goals and objectives. Assist with inventory, purchasing, promotions and displays. Use of art, style, creativity and excellent communication skills to discover each customer's specific needs. Receive and fulfill orders. Perform daily tasks to ensure the store is clean, presentable, and inviting. Publications Coordinator, 04/2003 to 01/2005

Lost and Found, Inc. – Wheat Ridge, CO

Job Description/Duties: Complete and oversee the production of written and editorial jobs including newsletters, articles, press releases, marketing and advertising materials, handbooks and fliers. Receive and fulfill orders, editing for content, style, organization, and consistency in format and layout. Use of desktop publishing applications such as InDesign, Adobe Flash, and Adobe Illustrator. Coordinate Education

relationships with vendors, readers, and customers. Associate of Arts: English Literature,

Metropolitan State College of Denver - Denver, CO

Attended 2004 to 2006.

Associate of Arts: Technical Writing,

Arapahoe Community College - Littleton, CO

Attended 2003 to 2004.

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