Project Manager Management

Laure A. Jausoro

**** ***** **. ** *******, WA **026 206-***-**** **********@*****.***

Qualities and Attributes:

Demonstrated overall engineering and architectural understanding of the structure and consequent intersection of systems that impact deployment, development and set up of support for new technology and end of life cycle roadmaps.

An outgoing and gregarious personality that captures customers, leaders, suppliers, and co-workers attention. Focus on process improvement, vendor relations and support. Most important is to coach and mentor newly introduced co-workers across the IT organization that intersect with my team(s) so we can succeed together.

20 years of experience analyzing large corporate or small business needs and requirements, to solve problems and to provide efficiency in terms of Advanced Exchange equipment solutions and optimize the ROI. Digging into the language of a Statement of Work to best protect the interests of the company is important to me - the truth lies in the small print to allow proper negotiations up front.

Comprehensive understanding of industry hardware and software, and a history of applying systems, tools, work standardization knowledge and techniques to create, enhance, or transition business and financial applications. I’m all about consolidated remote management tools!

Works to ambitious goals and provides quantifiable metrics and measurements to track activities and validate successes. I like the “messy” stuff, it stretches me to come up with options.

Career Highlights:

Recreational Equipment Incorporated (REI) – Kent, WA (May 1999-present)

Overall Career path at REI Headquarters:

Nominated eleven times over 17 years of service in several different positions for the annual Anderson Award, given to REI’s highest performing employees across the nation.

Retail Infrastructure New Store Project Mgr. - (March 2012 - present)

Management requested my return from Scrum Master to the New Store Team due to resource constraints with only one person left opening New Stores as the Project Manager. Given our trending rise in volume of New Stores, Remodels, Relocations and Expansions that went typically from six to eight per year on an average, it has increased to 12+ over the last two years.

Currently undergoing an agile process improvement dissection and workshop for the New Store process from end to end, to nail down the roadblocks and address them with solution ideas in an effort to better streamline the work and easily train other Project Managers the workflow.

Responsible for current and updated documentation to vendors and internal employees having any part of the initiation of the setup, install and support for both hardware and back end systems for new stores.

Oversee the vendor install of all of the hardware store equipment of the server rack, low voltage, phone systems, desktops, handhelds, mobile selling assistants, printers both wired and wireless, iPads, copiers, registers, debit pins, security camera equipment, traffic counter, conference room setup, and outreach laptops. Validate performance of hardware during a documented “Walkthrough” process with store staff before closing out the install.

Oversee the back end system work assignments out to a variety of internal IT teams to stand up systems, coordinating over an average of 104 to 110 individual tasks shared between a variety of over 30 different people, all timed sequentially and tested during the timeline as work proceeds.

Project managed the last very challenging three store server rack and gear replacements due to necessary construction work needing to be completed prior to the install because of space constraints in the server closet area with the Construction Team. Managed the remaining budget, engineering resources, coordination with store staff, and reporting out of the progress all night after store close to completion the next morning.

Certified Scrum Master – Digital Retail StoreFront Application – (Feb. 2011 – Feb. 2012)

Scrum Master for Retail Store Back Office agile team charged with building and deploying a store specific tailoring attribute for all retail REI stores in SharePoint, but also showcasing Common Used Tools and information as a means to relieve the constant emails blasted to each and every store about important information like Recalls, Sales information, etc.

Scrum Master for the ONLY agile team in Digital Retail to successfully deploy our tool, under one year, under budget with a very limited team size of 8 to 12 all available on a part time basis only, compared to other teams in the same department with 20 to 32 people dedicated full time.

oAddressing existing technical debt to make this successful involved:

Active Directory

OU Design

Group policy creation & application

DNS engineering

Sites & Services

DFS Management

Power Shell scripting

Storage

Knowledge of SAN/NAS

Replication

BC/DR Planning

Capacity Planning

Configuration Management

WSUS

AV/Malware Deployment and management

SCCM architecture and hierarchy management

Operations Management

Performance monitoring and tuning

Process automation

SCOM architecture, configuration and administration

Security

PCI standards

Standards for access and policy configurations

Network

Core routing and switching design and implementation

Wireless planning and assessment

Utilization of non MPLS network resources

AP monitoring, admin & tuning

Retail Infrastructure New Store Project Mgr. & Engineer – (July 2002 – Jan. 2011)

Project Manager for an average annually of six to eight new/remodeled stores, relocations, expansions all over the nation. Also on point for disaster recovery weather related support for any store, with a goal of returning infrastructure back online as soon as possible after a disaster, whether by fire or flooding.

Created an integrated building block Work Breakdown Structure to plan, manage, and status report the opening of new or scheduled remodel REI stores across the nation.

oEnabled concurrent management of Grand Openings from coast-to-coast

Developed an overall Deployment Strategy for any new technology introduced to the environment from inception to support, that all teams involved followed in agreement.

oManaged resources, deployment schedules, budgets and vendor partnering for the following:

Wireless handhelds for product lookup and Shipping and Receiving purposes

EOL register model replacement in 26 stores

Debit pin pad deployment to all stores

First version rollout of the mobile selling assistant

Mobile printer deployment for mobile selling assistant and tag printing

EOL PC desktop refresh

Copier refresh

Outreach laptops for vendor showcasing

Created a Vendor Scorecard survey used to leverage and manage service contracts. Its success led two other departments to adopt it as a turnkey application.

Initiated the Microsoft Home Use software perk for REI corporate employees.

Macintosh Server and Desktop Support for Marketing and Digital Photo (May 1999 – June 2002)

Brought on specifically from a VP who took me with him to two other companies prior to this. The ask was to improve the Mac OS9 Server and Desktop support, in order to allow a steady uptime to enable Digital Photography, the Print Shop and Marketing Designers/Editors to do their jobs uninterrupted, accommodate growth, and create a presence for a new retail site and catalog in Japan. Upgraded hardware of three headquarter servers, and migrated both servers and Desktops to OSX from a remote tool.

Introduced an Employee Purchase Program of Apple products at a discount to REI employees with the help of our Apple Account Manager.

Systems Software:

Jira

Microsoft Project

SharePoint

Office 2015

Skype for Business

Service Now

Altiris – now migrated to SCCM

Procore

Procure It/Ariba

Service Channel

Education:

Bachelor of Arts – Washington State University

Certified Scrum Master – ScrumAlliance.org

Certificate of Telephony – City University

OS X Server Certification – Apple University

Associations:

Member of National Forum on Children and Nature

Member and Contributor to Schools on Wheels, delivering education to homeless children

Member of WSU honorary fraternity, Phi Beta Kappa

WSU Alumni Merit Scholarship recipient

Note: Professional and personal references available upon request.

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