Customer Service Sales
Resume:
Estrella Ivette Herrera
***********@*****.***
**** ******** **** *****, ** 34761 540-***-****
Work Experience:
CATO October 2016- April 2017
Store Manager Radford, VA
-Delegate duties to subordinate Cato employees, such as cashiers, stockers, and sales associates. Additional job duties include office administrative tasks, such as scheduling, payroll, and overseeing the hiring and recruiting process
-Provide customer service and push daily sales goals such as CATO credit cards, exceeding CATO LY and Budget Sales numbers
-Visual merchandising responsibilities to ensure proper layout per company goals and maximum sales per square feet
-Manage more than $500,000 store volume in sales
Walls Residences March 2015- April 2017
Direct Support Professional Christiansburg, VA
-Work directly with people with physical disabilities and/or intellectual disabilities with the aim of assisting the individual to become integrated into his/her community or the least restrictive environment
-Assist with activities of daily living if needed, and encourage attitudes and behaviors that enhance community inclusion
-Act as an advocate for the disabled individual, in communicating their needs, self-expression and goals
Old Navy October 2015- October 2016
Product and Marketing Manager Christiansburg, VA
-Drive profitable sales growth by leading the signage, markdown and marketing process, shipment and replenishment process, and by ensuring back of house standards are met and maintained
-Ensure Brand Associates consistently meet company productivity standards, and that all compliance measures are met in accordance with the standard operating procedures
-Provide leadership role within the store to support the development of the team and positively impact the team, operations and profitability of the store
-Assisted in the hiring and recruitment process, scheduling, payroll, and training policies of the store
Due South BBQ/ Local Yokels March 2012-March 2015
Manager on Duty Christiansburg, VA
-Ensure employees are offering exceptional customer service, deal with customer complaints
-Make sure customers are happy with the service and products
-Delegate duties, motivate employees, manage store cleanliness and organization
-Assist store managers in efficiently and effectively implementing store policies
-Route sales productivity reports to staff, handle cash and end of day checking, make deposits
Education:
Bachelor of Science Degree Radford University, 2010-2014, Radford, VA
Major: Fashion Merchandising Minor: Marketing
Overall GPA: 3.60, Cum Laude Foreign Language: Spanish
Study-Abroad, Summer 2012, Ireland and Italy Honors: Dean’s List, RU Scholar
Involvement:
Radford University Honor’s Academy, Member
The National Society of Collegiate Scholars, Member
Radford Clothing Bank, Donations
Skills:
Customer service
Sales
Retail and Visual Merchandising
Administration
Management
Marketing
Leadership
Human Resources
Hiring and Recruiting
Teamwork
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Type WPM- 60-65 average
Bilingual in English and Spanish languages
References:
Colleen Beard, Assistant Manager at CATO
Relationship Length: 10 years
Kathy Hubbard, Walls Residences
Relationship Length: 5 years
Misty Vickers, Walls Residences
Relationship Length: 7 years
Contact this candidate