Human Resources Manager

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KATHERINE LAFRENIERE

N**** Elm Street, East Troy, Wisconsin 53120-2269

414-***-**** (cell) ***********@**.**.***

EXPERIENCED HUMAN RESOURCES PROFESSIONAL

** ***** ** ************ ********* strategic and operational leadership through an integrated approach Clear thinking, results-oriented leader with a strong track record of performance in fast-paced, process improvement focused organization. Collaborative leadership style, capable of resolving multiple and complex issues, and motivating team to perform at peak level. Areas of expertise:

Talent Acquisition On-Boarding and Retention

Customer Service & Relationship Building Talent Management & Development

Employee Relations Strategic Planning

WORK EXPERIENCE

HOMES FOR INDEPENDENT LIVING, Pewaukee Wisconsin April 2015 - Present Manager, Recruitment and Retention

• Develop and implement effective talent acquisition strategy for each dynamic region

• Manage full lifecycle recruitment team in a fast paced and competitive environment

• Design, implement, and streamline an efficient talent acquisition process for optimization. Measured success – reduced time-to-fill from 60 days to 47 days in 2015; successfully implement new recruitment techniques

• Create and implement social media strategies for diverse recruitment campaigns

• Successfully collaborate in workforce planning initiatives, and develop and recruit talent acquisition initiatives to support organizational needs

• Proactively partner with operational leaders to exceed organizational growth objectives

• Develop and monitor an effective on-boarding program to successfully integrate new talent

• Serve as an internal consultant to senior management to retention strategies Notable Accomplishments:

Ensured compliance and met established goals for Affirmative Action Plan

Select, configure, and implement an applicant tracking system for 9 subsidiary companies

Successfully led on-boarding initiative to redesign new employee orientation and initial training Design and Facilitate Organizational Development Workshops:

Find Your Shining Star

Department Case Study Review

Candidate Experience

BLOODCENTER OF WISCONSIN, INC., Milwaukee, Wisconsin March 2003 – April 2015 HR Business Partner:

Serve as an internal consultant to executive and senior management on human resource issues to create effective retention strategies

Develop strategies and implementation plans in partnership with management focused on maximizing human capital

Proactively identify and develop intervention strategies to help management and employees resolve employee relations issues.

Exercise organization’s values to build relationships with staff to successfully develop and maintain a high performing, engaged workforce

Promote effective On-Boarding initiative through valuable redesign and the creation and implementation of On-Boarding survey. Measured success - 1st Year Retention increased from 85% to 94% Page 2

Promote high performing engaged workforce through comprehensive rollout of Employee Engagement Survey and quality action plans

Led implementation and training of new Performance Management structure and technology with new business partners

Effectively work with leaders to resolve operational challenges through continuous process improvement

Conduct organizational reviews to effectively assess department structure, operational excellence, and succession planning.

Effective use of Predictive Index® System, a powerful behavioral assessment tool to improve retention, coaching, talent management and teambuilding

Provide back-up to other HR Operational areas: Benefits, Compensation, FMLA administration Talent Acquisition Specialist:

• Manage full lifecycle recruitment and talent acquisition for all level of positions in a fast paced and competitive environment

• Serve as an internal consultant to all levels of leadership on talent acquisition issues to create effective recruitment strategies

• Develop organizational strategies and implement plans focused on attracting “best in class” talent Measured success - Improvements resulting in measurably higher caliber of hires

• Proactively identify and develop process improvements in the talent acquisition process Measured success – Reduced time-to-fill from 45 days to 38 days in 2014; Process improvements resulting in a $45,000 cost savings

• Create unique and diverse recruiting channels to source and secure candidates in a specialized and competitive environment

• Create and implement creative social media strategies for diverse recruitment campaigns

• Successfully manage five Affirmative Action Plans and implemented a Community Outreach Plan to promote diversity within the workplace. Measured success - Successfully passed four OFCCP desk audits

• Trend, analyze, and adjust action plans to achieve Key Performance Indicators for: Time-To-Fill, Turnover, and First Year Retention

• Effectively manage employer sponsored visas. Measured success - Successful completion of two on-site visa inspections

Notable Accomplishments:

Ensured compliance with multiple regulation changes related to Affirmative Action Plans

HR project lead on the simultaneous acquisition of two organizations

Researched, designed, and implemented eVerify program prior to Executive Order requirement

Successfully led major initiative to configure and implement SuccessFactors’ Recruiting module

On-Boarding presentation at annual Association of Organ Procurement Organization HR Council Design and Facilitate Organizational Development Workshops:

Employee Relations Workshop

HR 101

Art of Hiring

Performance Management: SuccessFactors

Department Case Study Review

SKYWAY AIRLINES. d/b/a MIDWEST CONNECT, Oak Creek, Wisconsin April 1996 - March 2003 Supervisor, Human Resources:

FAA Drug & Alcohol Program Manager - Designed policy and administered program Measured success - Successfully passed four FAA audits

Supervised and developed Human Resources team

Successfully coached management through various employee relation issues at all levels of the organization

Managed all FMLA, Workers and Unemployment Compensation, and Pilot Records Improvement Act

Managed recruitment and hiring of all levels of staff and management

Improved and maintained all record keeping processes including OSHA 300

Maintain COBRA and 401(k) compliance.

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EDUCATION AND SPECIALIZED TRAINING

Bachelor of Business Administration - Human Resource Management, University of Wisconsin-Whitewater, Whitewater, Wisconsin GE trained Change Acceleration Process & Work-OutTM Facilitator Lean Event Facilitator with emphasis in 5S and Standard Work BloodCenter University training:

Difficult Performance Reviews: How to Turn Painful Conversations into Positive Results

"Managing & Valuing Diversity" and Cultural Competence

Maximize High Performance - Feedback & Coaching

Chaos to Control

TECHNOLOGY SKILLS

Exceptional use of various programs for database administration and reporting. Experienced with:

iCIMS, Kronos, Ceridian, PeopleSoft, reSource Hire, SuccessFactors, Excel, PowerPoint, Word, Visio,

& Outlook

REFERENCES AVAILABLE UPON REQUEST

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