Customer Service Quality Assurance
Resume:
RUSSELL C. HICKS
Westbrook, Maine 04092 ***********@*******.***
PROFILE
More than thirty years of successful business experience in design and layout, primarily working with a Fortune 500 company.
Strong organizational skills, proven ability in managing multiple projects, and able to work independently or in a team environment.
Successfully produced fixture plans, merchandising and shelving plans, emergency exit plans, equipment manuals and custom fixture packages for new stores and remodel projects.
Working knowledge with PC’s, CADD experience with MicroStation and Arris software.
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
RCH Retail Designs
Store Planner, Designer, Owner 2003-Present
Responsible for design of store fixture plans for independent retailers.
Accomplishments
Successfully marketed consulting design services to customers.
Completed store fixture plans for more than a dozen retail stores, ranging from small remodels to entire new stores.
Omnicare Pharmacy of Maine
Med Cart Technician, April 2011-Present
Responsible for the repair, reconditioning and maintenance of medical carts owned by Omnicare and placed in nursing homes, group homes and hospices.
CN Brown Company / Big Apple Food Stores
Manager 06/2010-08/2010
Responsible for the management and profitability of a convenience store, as well as training, scheduling and supervision of employees.
Accomplishments
Successfully operating a 24 hour fuel and convenience store.
Old Port Specialty Tile Co., a division of Capozza Tile Co.
Project Estimator 2005-2009
Responsible for developing estimates for specialty tile installations.
Accomplishments
Successfully developed systems, forms and standards for estimating tile sales and installation projects.
Worked in a retail environment, servicing customers, working with vendors and expediting product deliveries.
Hannaford Bros. Co., a division of Delhaize America, 1987-2003
Senior Store Planner, 1992-2003
Responsible for establishing standards and procedures for the department and producing store planning criteria packages for senior level projects.
Accomplishments
Successfully developed standard procedures for all department tasks resulting in consistent treatment of all projects, regardless of which Store Planner was assigned.
Established and maintained a quality assurance program serving five Store Planners and reducing errors and omissions by approximately 90%.
Developed and maintained the department’s CADD drawing standards.
Maintained a store equipment manual and managed the production of an electronic equipment manual that could be accessed, with permission, on the Internet.
Successfully adapted new store department designs into an overall prototype plan which followed a building footprint size that was practical from a business standpoint.
Established a system for producing and tracking proposals for small projects in existing stores.
PROFESSIONAL DEVELOPMENT AND EDUCATION
Wentworth Institute of Technology, Associate in Architectural Engineering Technology
Trained on Bently MicroStation, Powerdraft and Digital Canal “Solid Builder” CADD software
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