General Manager Automotive Dealership

Richard Paul Jones

**** ********* *****, ************, ******** 23188 757-***-**** ************@*****.*** Executive Profile

Innovative executive and marketing professional with proven track record of leading management teams and their department’s employees to achieve performance improvement in high volume, multi-unit, retail and business operations. Key Skills

• Goal oriented and self-motivated • Exceptional customer relations

• Strong work ethic • Values employees

• Remarkable ability to motivate and manage

employees with demanding but fair leadership style

• Effective communication with all facets of

organization including off-site, public corporate

parent

Areas of Expertise

Team Management and Development

• Transformed underperforming dealership to best in market by assembling and leading a superior management team comprised of 7 departments and 70 employees

• Improved volume and profit performance in all departments while controlling expenses

• Increased dealership profitability 650% and sales volume 59% within two years to become #1 volume dealership in Williamsburg and maintained this status throughout tenure

• Enhanced employee retention (in excess of 90%), which contributed to increased production and revenue, and customer satisfaction and retention

Marketing

• Directed $300,000 annual advertising budget to maximize return by developing media/digital spending allocations and effective messaging

• Supervised the development of corporate website and growth of internet/market sales department Financial Planning and Analysis

• Coordinated management team in developing annual forecasts and budgets targeting revenue and desired expense levels

• Created a variety of reports for managers to monitor actual performance versus targets to ensure success Leadership and Strategy

• Developed and implemented strategic business and operational plans and projects

• Led the development of a 60,000 square foot, $4.1 million state of the art facility while collaborating with Ford, general contractors and municipality

• Trained and empowered management team to develop and execute strategies for generating new revenue sources and expanding existing revenue sources

Core Accomplishments

• Excelled through promotions - advanced from salesperson to general manager/dealer operator

• Recipient of two President’s Awards (Ford’s highest customer satisfaction award)

• Recipient of multiple sales achievement awards with Ford and General Motors Professional Experience

Sales Manager (General Manager Trainee) – Casey Auto Group (Honda, Subaru and Volkswagen) 2015-2016 Dealer Principal/ General Manager – Williamsburg Motors (Ford) 1997-2014 Held the following positions at various other domestic and import dealerships: General Manager, Used Car Manager, F&I Manager, Service Advisor and Sales Associate Education

NADA Dealer Candidate Academy

The Ohio State University, Political Science - coursework

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