Data Entry Operator/ Call Center/ Customer Service

Sia Mboma

***** ****** ****.

Silver Spring, MD *0904

********@****.***

Mobile: 240-***-****

Education:

Bachelors of Arts Degree-English May 2013

Coppin State University - Baltimore, Md.

Technical Skills:

Typing Speed (55 wpm)

MS Excel

MS Word

Professional Experience:

Data Technician

Cardio core

Contemporary Staffing Rockville, Md. 20770

November 2015- November 2016

Receive research packets from new and continuing studies requesting tools needed to conduct their clinical trials: purpose of the study, length of study, and participants.

Input information from each study and protocol into file on excel spread sheets. Adding and updating information as necessary from the research packets received. Ex: details of tools requested, changes in study end date, etc.

File research packets according to protocol names.

Collect ECG’s from research packets that have completed their studies, receive inventory of returned tools, update information in the file of each study into excel, upload and scan documents, file, and send to project managers to close the study.

Data Entry Operator

Kaiser Permanente

APR Consulting Silver Spring, Md. 20904

March 2015- November 2015

Receive professional claims from medical providers and hospitals for processing.

Key in diagnosis and procedure codes.

Correct claims that contain errors, and reject claims with incomplete or missing information.

Process completed claims and return rejected claims to providers.

Retrieve UB’s and HICFA’s from the mail, separate and prepare501 for scanning.

Accesses information from a computer and/or maintains a computer database.

Performs basic management of electronic files (i.e., print, copy, transfer and delete).

Uses word processing, spreadsheet, database or other software.

Enters data for envelopes, labels, form letters and correspondence.

Formats and produce documents, detects and correct errors.

Secretary

EZ Rehab Solutions Greenbelt, Md. 20770

May 2014- February 2015

Register patients for physical therapy services; auto injury and workers’ compensation cases, general therapy for physical maintenance or post-surgery operation.

Gather patient information and documents such as: physical therapy referral, medical insurance information, claim information, pip adjuster or workers’ compensation insurer, and lawyer contact.

Verify patient benefits, collect co-pays, and schedule them for physical therapy services according to doctor’s plan of care following their initial evaluation and re-evaluation appointments.

Provide accident case patients with payment agreement and authorization documents to be signed by both client and lawyer for bill payment and record release.

Create patient profiles in computer database system containing personal information such as social security numbers, id’s, driver’s license and insurance cards, phone numbers and addresses, attorney, PIP adjuster, or workers’ compensation contact.

Inform patients of our therapy services, doctor’s procedure, business practices, accepted insurances, billing options, and doctors’ schedule.

Upon completion of therapy and patient discharge fax/mail patient records and bills to lawyers, pip adjuster, or workers comp insurer after receiving representation letters and request for client files.

Collect EOB’s and send to claims.

Medical Travel Assistance Case Manager Bethesda MD 20814

Europ Assistance USA

September 2013- January 2014

Provided assistance to client’s while they were on travel, over- the- phone, by email, or via Skype during emergency and non-emergency situations.

Created files while on call with client: inputting their personal and sensitive information accurately and efficiently into pre-loaded forms on company’s database; reiterate client’s mission statement per insurance stipulations and policies, record details of phone conversation by typing a precise and detailed summary including the reason for their call, type of assistance they were requesting, and how I assisted them.

Provided case management by maintaining client’s files and updating them daily with additional information or services completed until assistance was no longer needed, and client has returned home from travel.

Passed client files onto 2nd shift care managers in the event that any of my cases contacted our services for assistance upon completion of my shift.

Managed a minimum of 15 cases weekly; while providing phone coverage, and working on cases of fellow care managers who were absent from the office.

Worked collaboratively in a large team environment of case managers, care managers, doctors, nurses, and supervisors to ensure that clients were receiving exceptional customer service and care.

Requested assistance from our Europ Assistance offices around the world as needed, to assist with language translation, or with client’s who were traveling near their office locations.

Receptionist

America’s Best Contacts & Eyeglasses Laurel, MD 20707

April 2012- September 2013

Monitored front-desk area and maintained constant flow of the office by greeting and receiving all guests and returning patients entering the office.

Directed patients to the appropriate stations and contacts throughout the office, informed them of our business procedures, promotions, preliminary eye tests, and exam costs.

Prepared patient record cards for patients to fill out, transcribed that information into our electronic database, and kept patient record cards in a filing system.

Maintained the doctor’s schedule using our database, booking examinations, walk-ins, confirming appointments, and contacting “no shows” to reschedule.

Collected insurance cards and contacted insurance agencies for verification of optical service benefits.

Transferred patient records via fax to other offices of optometry upon request.

Called patients to inform them that their prescription or eyewear is ready for pick up.

Fit patients for glasses, adjusting nose pads, temples, temple tips, and bending hinges for a proper fit.

Call patients to follow up with them on their recent eyewear purchase.

Maintain cleanliness of the front-desk area and waiting room.

Assist with the overflow of office work as needed

Optometrist Assistant

Hour Eyes Doctors of Optometry Washington DC 20016

August 2010-April 2012

Maintained order and cleanliness of the front-desk area; greeted and welcomed customers as they entered the office.

Answered phone lines, general questions, and provided information about our practice and procedures, store promotions, and discounts.

Scheduled all examinations and walk-ins, created and maintained the doctor’s schedule.

Contacted insurance companies to verify insurances and retrieve pre-authorizations for exams.

Transferred patient records via fax to other Optometry offices upon request.

Performed patients’ preliminary eye test: peripheral vision, eye pressure, retinal photos, and distance vision, before the initial eye exam with the Optometrist.

Taught patients proper contact lens wear, insertion and removal, cleaning, care, and safety to first time contact lens wearers to be approved by the Optometrist.

Assisted patients with check in and checkout, input patients’ information; such as medical information, transaction history, and contact information into our computer database, and in file storage; collected payments, and distributed written prescriptions.

Contact scheduled patients to confirm appointments, create or pull files for the following day, and contact “no shows”.

Order contact lenses and accessories through our vendors, place calls to patients whose glasses and, or contact lenses are ready to be dispensed.

Assisted lab technician with minor eyeglass repairs; such as fitting patients for frames: bending, straightening of frames, and replacement of screws, nose pads, and temples.

Cleaned and maintained equipment and instruments in the optometric area, pre-test room, and restocked inventories.

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