Sr. QA Analyst
Resume:
HIRAL PANDYA
***********@*****.***
US CITIZEN
Professional Summary
•Dedicated Quality Assurance professional with 10+ years of experience that includes 5+ years of Mobile Application testing using various Android & IOS (iPhone) devices.
•Have expertise in all stages of software development life cycle using Agile/Scrum and Waterfall Methodologies.
•Expertise in Black Box Testing strategy which includes: functional testing, stress testing, volume testing, User Acceptance Testing (UAT), system testing, Sanity or Smoke testing, load testing, Exploratory testing, and ad-hoc testing.
•Background includes Quality Center, JIRA, Rally, QuickTestPro, Selenium & various open source-testing tools.
Professional Experience
Makemydeal-CoxAutomotive, GA (January 2015 to April 2017)
Senior QA Engineer
•Responsible for testing Makemydeal.com’s web and mobile applications.
•Test in Makemydeal applications in multi based browsers for web and mobile like Chrome, Safari, Firefox, IE11 and Edge.
•Use JIRA and Rally for defect tracking, Creating feature user stories, adding test cases, and sprint planning.
•Work in an agile scrum process and attended daily scrum/standup meetings, sprint planning meetings, grooming meetings and retro meeting.
•Use MySQL and Mongo to run database queries for back-end testing.
•Work closely with the product managers, product owners and partner clients to help make quality web/mobile design decisions for continuous product delivery.
•Use Xcode with Instruments for troubleshooting issues found on the mobile applications.
•Closely used Instruments for iOS devices for investigating any memory related issues.
•Use Xcode - Organizer to pull crash logs by connecting the iOS devices.
•Use ADT/Eclipse to pull Android device logs.
•Responsible for testing web/mobile services using chrome Advanced REST Client and POSTMAN
•Help mentor and train junior testers in how to execute any given test on the web application and on mobile devices.
•Responsible for onboarding new hires with the application product overview and its business impact level. All new hires included QA, Developers, and Product Owners.
•Responsible for generating defect reports from JIRA and Rally along with creating sprint test matrix that allows other team members to see the risks of introducing issues in an existing functional areas.
Clearleap, Inc., GA (March 2014 to December 2014)
Senior Mobile QA Engineer
•Responsible for testing Clearleap, Inc. mobile applications such as for Android & iOS devices, Smart TVs, ChromeCast, Game Consoles like Xbox and mobile website.
•Used JIRA for defect tracking.
•Worked in an agile scrum process and attended daily scrum/standup meetings.
•Used MySQL to run database queries for back-end testing.
•Worked closely with the mobile product manager and the client to help make quality mobile design decisions for the client's mobile applications.
•Used Xcode with Instruments for troubleshooting issues found on the mobile applications.
•Closely used Instruments for iOS devices for investigating any memory related issues.
•Used Xcode - Organizer to pull crash logs by connecting the iOS devices.
•Used ADT/Eclipse to pull Android device logs.
• Used QA Complete open source for test case management.
•Responsible for testing mobile services using chrome Advanced REST Client and POSTMAN
•Help mentor and train junior testers in how to execute any given test on the mobile devices.
AutoTrader, GA (December 2012 to March 2014)
Senior Mobile QA Engineer
•Responsible for testing AutoTrader mobile applications such as for Android & iOS devices and mobile website.
•Devices: iOS-iPhone and Android on small and large density phones.
•Used Quality Center 11 for defect tracking and test case management.
•Worked in an agile scrum process and attended daily scrum/standup meetings.
•Used PL/SQL Developer to run database queries for back-end testing.
•Worked closely with the mobile product manager to help make quality mobile design decisions for the client's mobile applications.
•Used Xcode with Instruments for troubleshooting issues found on the mobile applications.
•Closely used Instruments for iOS devices for investigating any memory related issues.
•Used Xcode - Organizer to pull crash logs by connecting the iOS devices.
•Responsible for testing mobile services using chrome Advanced REST Client.
PRIMEDIA, GA (August 2012 to December 2012)
Senior Mobile QA Analyst
•Responsible for testing PRIMEDIA’s client’s mobile applications for Android & iOS devices.
•Devices: Devices: iOS-iPhone and Android on small and large density phones.
•Used Pivotal for defect tracking, entering user stories and user acceptance criteria.
•Worked in an agile scrum process and attended daily scrum/standup meetings.
•Used Toad to run database queries for back-end testing.
•Worked closely with the mobile product manager to help make quality mobile design decisions for the client's mobile applications.
•Used Xcode with Instruments for troubleshooting issues found on the mobile applications.
•Closely used Instruments for iOS devices for investigating any memory related issues.
•Used Xcode - Organizer to pull crash logs by connecting the iOS devices.
Bridge2Solutions, GA (May 2010 to August 2012)
Senior Lead QA Analyst /Senior Lead Mobile Analyst
•Responsible for implementing QA test strategies and standards for both web apps and mobile apps.
•Standards include creating manual test scripts to execute and documenting all procedures and processes for front-end and backend testing.
•Created Automated Scripts using Selenium (Open Source Testing Tool) & MonkeyTalk (Open Source Testing Tool for Mobile testing for Android & IOS devices).
•Used Jmeter tool for performance – load testing.
•Responsible for training other QA resources on automation testing tools, SOAPUI for web services testing and on any new testing processes.
•High interaction with business clients on daily basis on testing efforts for any new or existing projects.
•Have excellent customer service skills.
•Responsible for creating all user acceptance criteria for business clients for UAT testing.
•Used Agile-Scrum Methodology and on a 2 sprint cycle for accomplishing testing efforts for new or existing projects.
•Used JIRA for logging defects.
•Responsible for performing all web services (middle-ware) testing using SOAPUI tool.
•Aided Business Analyst in creating functional specification document (FSD) for any new projects.
•Responsible for assigning QA resources to manage testing efforts for all production releases which includes pre and post production test validations.
•Responsible for testing Client Applications on various Android and IOS (iPhone) devices.
•Worked closely with Android and IOS developers.
•Used iTunes to sync and download client App onto the IOS devices.
•Used Android builds URL to install client app on various Android devices.
Delta Airlines, GA (June 2005 to April 2010)
Senior Test Engineer
•Responsible for implementing standards for web-based applications.
•Standards include creating manual scripts to execute and documenting all procedures and processes for front-end and backend files.
•Created Automated Scripts using Hp-Mercury tools (Quality Center, QuickTestPro, and LoadRunner).
•Test all web and docbase applications like OTIS Flight Portal, TechOps Home Page, Earth, MARS_POD, and SPDMS (Standard Practices Document Management System).
•Developed technical procedures, methodologies, metrics, checklists, and standards.
•Identified, documented, and applied best practices for software quality assurance.
•Evaluated software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines.
•Worked with Network Services Section and Database Services to evaluate and test application performance and security.
•Reviewed new or modified programs, including documentation and specifications, to determine if program will perform according to user request and conform to guidelines.
•Identified differences between established standards and user applications and suggest modifications to conform to standards.
•Performed Black-Box Testing strategies.
•Developed and maintain test plans, manual and automated test scripts for user interface, functionality, system and 'ad-hoc testing'.
•Executed regression tests, functional tests and data tests.
•Reported, tracked, and help determine priority of reported bugs.
•Provided training for AirOps portfolio in Service Center incident management tracking application.
•Played a key role on the dedicated TechOps 2nd level support team.
•Responsible for creating support documents for PointWest (Offshore support team).
•Took on additional responsibilities for supporting EARTH, eHangar, MARS_POD and SPDMS.
•Worked closely with TOC users on resolving any EARTH, eHangar, MARS_POD and SPDMS issues.
Delta Airlines
Operations Analyst
•Central point of contact to manage coordination, notification and resolution of Severity 1 and 2 incidents outages.
•Liaison to the Duty Manager to work as a focal point for all operational issues by gathering and escalating to the appropriate support teams.
•Maintained communication with SysOps Support Teams: Ops Network, Ops Server, Ops Midtier, and Voice Systems on any incident that may or may not be generated calls to the Help desk.
•Reviewed RFC’s report provided by Change Management to ensure all changes with potential impact are reported to OCC and Helpdesk.
•Prepared and facilitated the 0830 TCC Daily Systems Operations Status Report Monday-Friday.
•Participated in all OCC Briefings, 0645, 1445 and the 2245.
•Responsible for setting up and coordinating Technical Bridge calls to assist in resolving Severity 1 and 2 Outages.
•Coordinated with the Duty Manger and Duty Director the notification on Virus Alerts by sending executive summary to Delta and DT Executive Management.
•Coordinated and worked with Corporate Communications to get Delta and DT Infonet pages updated with appropriate alert level notification.
•Monitor and update all Service Center incidents opened or closed as Severity 1 or 2.
•Also ensure that incident problem description, categorization, resolution and business impact information are documented.
•Coordinated communications with Global Assistance to assist with Delta Notification to agents via Agent Briefing on all ACS Incident Outages.
Delta Airlines
Service Desk Specialist
•Provided top-level technical support to all existing customers via telephone and e-mail.
•Put workstation back on their domain.
•Reset NT password and accounts. Troubleshoot all Microsoft software such as word, excel, front page.
•Supported the Sales Force Automation group with Brio, and Kana.
•Troubleshoot and resolved proprietary software issues such as LDAP, Deltamatic, MVS Connectivity familiarity with most basic system administration tools and processes.
•Worked hand in hand with SysOps Second level Support groups such as Operation Deployment System, Systems Security, Work Load Management, Network Operations, Server Platform Operations, System Monitoring, Midteir Engineering, and Oracle Sustaining.
Harbor Payments, GA (January 2004 to May 2005)
QA Analyst
•Evaluated vision/scope documentation for quality and validation issues.
•Build QA and Test plans, contribute to design issues (quality, testability).
•Executed tests plans and report bugs, track them to fixes; lead inspections and team reviews of requirements and design.
•Performed readiness tests for system configurations, alpha, beta and acceptance; insured acceptability of product quality.
•Worked under Electronic Bill Presentment and Payment (EBPP) solution.
•Was responsible for testing EBPP sites which allowed consumers to view and pay their bills online, schedule recurring or automatic payments, receive their billing data and facilitate one click payment via secure-delivered email.
•Responsible for testing One-time payment sites which allowed electronic payments without customer enrollment or billing detail data.
•It provides the fastest, most convenient payment options for customers who do not wish to enroll in a bill presentment service.
•Tested payment types with credit cards and ACH such as checking and savings.
•Responsible for implementing standards for web-based application.
•Standards included creating manual scripts to do Quality Testing and documenting all procedures and processes for front-end and backend files.
•Used SQLs statements to pull up data from database and was in charged for making any updates to the database for both test and production environment.
•Worked with Active Serve Pages (ASP) platform.
•Helped developers created one-time payments sites using internal tools created by the developers.
•Work with Visual Source Safe (VSS) to check in/out/ deploy the files to test and production environment.
CompuCredit, GA (February 2002 to May 2003)
Test Analyst
•Transmit master file updates to Total Systems (TSYS).
•Perform procedures to master file data. Encrypt/Decrypt files using PGP.
•Fix errors on customer database.
•Read/Write/Backup tapes 3490, 3480, 3590(DLTs, DATs).
•Tested various files to verify correct amounts that have been shipped off to TSYS.
•Performed tasks utilizing Unix/Oracle Server.
•Maintain a stable Quality Control work environment; configure hardware and software required for each project or application.
•Conduct integration testing; perform end user simulation testing; develop batch files and run test scripts, ensure uniform testing procedures.
•Track all bugs and issues; analyze bugs to identify scenarios; provide reports; verify compliance with all project team deliverables.
Data Scan Technologies, GA (March 2001 to January 2002)
QA Analyst, Junior Oracle Developer – Co-Op
Technical Summary
Languages Created in System Applications for Testing: COBOL, C, C++, .Net, HTML, Java Script, Java Application, Java Beans, PL/SQL, and Active Server Pages (ASP).
Tools: Microsoft Office 98-2003 Suites, Borland Jbuilder/Cbuilder, Toad, MS SQL Management Studio, Merant Micro Focus, Visual SourceSafe, Developer 2000 (Forms 5.0/Reports 3.0), PGP Encryption/Decryption, Configuration Management (CM), Delta Citrix Application Tool, Deltamatic, Delta Clearcase, Documentum, HP-Mercury Quality Center, Quick Test Pro, HP-Mercury LoadRunner, WinRunner, DBMS (Mainframe Tool) LMS(Learning Management System Tool), Selenium (IDE – RC) Automated Testing Tool (Open Source) MonkeyTalk Automated Tool for testing Mobile Applications – Android & IOS (iPhone). SOAPUI (Web Service Testing Tool). Bug Tracking tool JIRA (Open Source). Jmeter tool for performance – load testing. Defect Tracking tool Pivotal, Xcode –Device Organizer (iOS) & Xcode-Instruments (iOS).
Platforms: Windows 95/98/2000, Windows NT, Windows NT Server, Unix/Linux, Workstation XP, Vista.
Database: Oracle8i, Oracle9i, Oracle10g, Microsoft Access, SQL Database/DB2, Mainframe –Worldspan (TravelPort).
Education and Certification
B.S., Computer Information Systems, DeVry University, Decatur, GA (February 2003)
M.B.A., Project Management, Keller Graduate, Decatur, GA (March 2006)
HP Mercury Training, Semafor Technologies, Norcross, GA
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