Customer Service Technician
Resume:
THOMAS TRAN
***********@*****.***
Santa Ana, CA, 95035
SUMMARY
A Technician with over 10 years of experience testing and supporting commercial products in high tech manufacturing companies that ensured product reliability and customer satisfaction. Consistent track record of using knowledge of test equipment and process, programming concepts, including VBA, Matlab, and database structure, and ability to work under high demand environment. Technical expertise includes:
Test procedures creation
Microsoft Excel / Word / Access
AutoCAD
Solidworks
Vibration Control Software
Visual Basic for Applications (VBA)
Board level troubleshooting and repair
Fine pitch SMD soldering
Fixtures building
Envirotronics Environmental Chamber
Lansmont Shock Test System
Flexstar Technology Chamber
Brüel & Kjær (formally LDS) Electrodynamic Shaker System
Unholtz-Dickie Electrodynamic Shaker System
North Star Imaging X-ray system and 3D Computed Tomography (CT) and Digital Radiography (DR)
PROFESSIONAL EXPERIENCE
WESTERN DIGITAL CORPORATION 08 – 17
Technician Associate V, Design Verification & Characterization NC
Responsible for performing, in a timely manner, internal product support and development.
Improved work efficiency and accuracy by creating macros and reporting tools and by streamlining work flow
Maximized equipment usage and reduced run-time cost by constantly monitoring, updating, identifying and repairing failed equipment or potential equipment failures
Reduced products failures and cost by verifying and validating the operational threshold of grease viscosity and pivot life cycle
Validated products humidity and temperature published specifications by enduring them to hash environmental conditions, in chamber such as Flexstar Technology and Envirotronics
Identified source of products failure by using North Star Imaging (NSI) X-ray system, such as the X25, and NSI’s 3D Computed Tomography (CT) and Digital Radiography (DR) software to generate 3D CAD models of a product and its internal components
Validated products reliability and specification by inducing shock and/or vibration during non-operational or operational mode, using Lansmont Shock Test System, Unholtz-Dickie Electrodynamic Shaker, and Brüel & Kjær Sound & Vibration (formally LDS) control system
Supported new and existing product development and improvement by subjecting products to shock and vibration and monitor their performance and behaviors via high speed camera, particle spectrometer, oscilloscope or Matlab software
Thomas Tran 408-***-**** Page Two
LDS TEST AND MEASUREMENT, an SPX Company 99 – 08
Senior Engineering & Manufacturing Technician
Responsible for supporting both hardware and software, testing, repairing, inventory management, and product shipments.
Reduced engineering time, production time and costs by drafting detailed CAD models and preparing product documentation and work instructions
Improved product quality and control by creating test fixtures and writing Visual Basic test scripts for product testing, validation, and verification
Provided cross-functional support, locally and offsite, to Sales, Customer Service, R&D Engineering and Production
Improved work efficiency and product reliability by documenting results in detail, proposing corrective actions, and recommending alternative techniques or method
Reduced product cost by investigating products (containing FPGA/CPLD, Op Amps, memories, and CPU) failures through troubleshooting, repairing, and diagnosis
Improved resource usage by managing the fabrication of PCBAs (from BOM generation; parts sourcing; price quotation; kitting; to final assembly)
Led Production group toward improving work efficiency, cost reduction, and enhancing customer and vendor relationship
Improved productivity and reduced errors and delays by providing training to Production group
EDUCATION
Electronics/Engineering Technology, San Joaquin Delta College
Associate in Art, San Joaquin Delta College
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