part time

KIMBERLY SPEIGHTS

Delray Beach, FL ***** ****************@*****.*** 954-***-****

PROFESSIONAL EXPERIENCE

BLUEGREEN VACATIONS, Boca Raton, FL 2012 – Present

Human Resource Specialist

Analyze information to foster human resources solutions for regional, district, store level managers and sales representatives

On boarding new hires and processing new hire paper work

Processing terminations and systems access requests

Training field managers to be time editors and to be knowledgeable of state specific pay policies and procedures as well as processing payroll

Providing guidance for disciplinary actions by coordinating the resolution of policy related issues

Assisting with the administration of benefits and leaves of absences

Facilitating guidance and training for annual open enrollment

Recruiting Coordinator

Assist Recruiting and Development Manager with daily operations and long-term strategies.

Cultivate and maintain positive relationships with Regional, District and store level Managers,

Utilize various advertising tools such as on-line job boards, newspapers, magazines, resume searches, to attract and identify talent.

Train and support field staff on best practices for garnering positive results for recruitment and retention.

Monitor and track advertisement and recruiting activity.

GLOBAL RESPONSE (Kelly Services), Margate, FL 2012 - 2012

Customer Service

In-bound calls, answering customer inquiries via telephone, email and chat.

Maintaining customer relationships

Quoting prices and determining shipping rates

KAPLAN UNIVERSITY, Plantation, FL 2011 - 2012

Assistant Admissions Advisor

Initiated conversations with potential students to help determine if Kaplan University would be a good fit to accomplish educational goals. Exceeded minimum expectations by 2% from December 2011 to June 2012

Guided first time enrollees through enrollment process. Maintained 68% retention rate for newly-enrolled students from December 2011 to June 2012

Coached team members on strategies to keep students engaged and excited about starting classes and to continue to participate in classes on a weekly basis. Team’s average - 98% from January 2012 to June 2012

Developed post contact strategy that resulted in 10% increase in reengagement of students who completed enrollment process.

Inducted into Executive Director’s 70% Club for Quality Assurance

AUTOMOBILE CLUB OF SOUTHERN NJ, Voorhees, NJ 2008 - 2011

Customer Service Representative

Answered in-bound calls from members needing roadside assistance. Met five minute or less talk time requirement.

Enrolled new members and renewed existing members.

Received totally satisfied from member satisfaction surveys 93% average

Trained new employees

PROTOCALL BUSINESS AND HEALTHCARE SERVICES, Philadelphia, PA 1997 - 2009

On-site Administrative Coordinator (2000 – 2009)

Served as liaison for partnership between Protocall Staffing and several healthcare facilities.

Supervised and trained all certified nurse assistants and light industrial workers.

Compiled information for job specifications for all job requests.

Placed qualified employees in appropriate assignments. 82% fill rate per week.

Developed and conducted new employee orientation.

Trained employees to be knowledgeable to work in client facilities. Administered performance evaluations. Coached employees to obtain goals and objectives. Maintained 73% retention from 2000 to 2009.

Ensured customer satisfaction by conducting surveys, and follow-up on employee performance. Maintained at least 97% client satisfaction per quarter and 92% employee satisfaction per quarter.

EDUCATION

Bachelor of Science (BS), Management

Rutgers University, Camden, NJ

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