Head Waitress

Katrina V. Torres

** ** ******** **,** Asiri, Doha, Qatar (974-****-**** ************@*****.*** Objective

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Experience

June 2012 – May 25,2017

Head Waitress

Naira International Group

Doha,Qatar

• Coordinated with the restaurant manager and performed all service as per requirement.

• Directed and supervised staff members engaged in daily operations.

• Assigned post and designated duties.

• Listens and resolved guest concerns and complains in order to maintain a positive atmosphere.

• Provided all customers' efficient service at all times and cooperated with staff members to do the same.

• Receives, qualifies and answers inquiries from customers and others (received via phone, email, social media or other correspondence) in a timely manner.

• Develop and maintain relationships with store and managers.

• Balance cash registers and responsible for doing the closing reports at the end of the shift.

• Operate cash machines and POS to calculate customers' bills.

• Use computers for various applications, such as database management or word processing.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. 2

July 2008- August 2010

Supervisor

Days Hotel

Tagaytay City Ph

• Ensured hotel restaurant is fully prepared, cleaned and organized for daily operation.

• Provided excellent customer service in a prompt and courteous manner.

• Present menus to patrons and answer questions about menu items, making recommendations upon request.

• Provide guests with information about local areas, including giving directions. Education

Rogationist College

Office Management with Computer

2004 - 2005

Undergraduate

Personal Information

Age : 30 Birthday : Nov. 03,1986 Civil Status : Single Nationality : Filipino Reference :Available upon request

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