Human Resources Customer Service
Resume:
Maribell Cruz
**************@*****.***
Experience:
NYC Department of Citywide Administrative Services
HRIS Analyst – 2016 – 2017
Support new functionality and modules in PeopleSoft for HR, Payroll and Benefits Administration
Responsible for design, implementation, enhancements and maintenance of HRIS database system
Troubleshoot and analyze issues on Test cases to other areas
Train new staff hires on PeopleSoft, Siebel CRM, Remedy, BMC HR Case Management
Create tickets on CRM system for cases to be worked on
Customer Service provided to employees and managers with employment questions
Create and modify weekly and monthly ad hoc reports for management and agencies
Participated in the PeopleSoft 9.2 upgrade for Citywide agencies
Maintain tables configuration, budget codes, payroll codes, payroll distribution
Compensation salary updates and contract increases
Worked on Special Projects
Metropolitan Transportation Authority New York, NY
Senior Operations Analyst HRIS - 2012 – 2016
Gather, validate and maintain HRIS data and PAR/PURS into PeopleSoft system
Enter transactions into PeopleSoft and Siebel
Retrieve, index and review scanned documents and forms in UCM system
Research, Analyze, resolve customer inquiries
Integrate across BSC payroll, benefits, pension, deferred comp and CMC teams to document, research and resolve issues and errors
Develop and update operating procedures and training materials as needed
Testing of new application processes (VOE, Tax distribution, LMI & Self-Service, Conversions, Address change procedures for retirees/WC Payees
Prioritizing of Team Assignments
Assist with requirement gathering, Identify and implement continuous improvement inititives as assigned
Run, manage HRIS Audit reports and audit team lead
Collaborate with Payroll department on employee tax distribution, ACH return, direct deposit and credit union
Assigned special projects; Mass RC changes and LMI
Assist compensation team with NYCT/MaBSTOA managerial increases
Updated BSC Portal HRIS and Training forms
Special Duty assignment from 08/22/2013 through 02/23/2014
NYC Office Of Payroll Administration – Government Agency, New York, NY
PeopleSoft Payroll Analyst Supervisor 2007 - 2011
Providing HR analysis for recommendations for automated solutions that are currently a part of the Payroll Management System (PMS) that are now in PeopleSoft System
Participate in business process reviews, FIT/GAP analysis, system testing (User, and System)
Document changes for PeopleSoft/PMS user changes resulting from the implementation of PS 7.0 to 9.0
Full functional day to day support, including troubleshooting end users issues on Personnel/Payroll for Citywide users, PeopleSoft agencies and Personnel Management System agencies
Assist with the analysis of the structure of the current PMS tables’ impact for PeopleSoft and recommend changes for the new system
Defining the specifications for Annuity payments and Mass e updates in PeopleSoft
Develop and implement mass changes for Collective Bargaining, Annuities and other contract modifications for PeopleSoft. Sent out Memo with instructions on procedure and schedule on payment
Proficient in ClearQuest and Remedy application
Knowledge of the Personnel Management System, PeopleSoft, CityTime, PPMS, DB2, Oracle on Demand, Siebel and CHRMS query reports
ST. VINCENT’S HOSPITAL, Staten Island, New York
Human Resources Assistant 2005-2007
Responsible for processing all personnel transactions and maintaining/monitoring HR records
Assist in the administration of employee benefit plans
Process FMLA paperwork and follow-up with employees on approval or disapproval
Maintains documentation for HR JCAHO requirements
Prepare for JCAHO visits and external HR audits; KPMS, Department of Labor and State audits
Ensures proper approvals for new positions and salary requirements are received
Maintains Abram Suite HRIS system
Collaborates with recruitment and other HR functions
Assists with assignments as needed
Input and track the fingerprint test
Prepare monthly Temp bills
Responding to employee inquiries
Train new HR employees in the Abram Suite system
Process all performance appraisal forms and check to see that they are completed
Run reports off the Report writer for Departments, HR staff and Hospital staff
Audit and Review ADP Master file Report for discrepancies
Assist with the Identification Badges for al Facility
NORTH SHORE LONG ISLAND JEWISH HEALTH SYSTEM, Long Island, NY
HR Representative/Payroll Processor 2004-2005
Verifying payroll timesheets
Validating PeopleSoft information and comparing it to the Legacy System
Inputting hours, shifts, direct deposit, W-4, etc. into PeopleSoft Rapid Time Entry
Data entry conversion form Legacy to PeopleSoft 8.3
Paycheck comparison reports of PeopleSoft & Legacy for variance of total gross
Distribute paychecks to departments and different facilities
WYCKOFF HEIGHTS MEDICAL CENTER, Brooklyn, New York
Human Resources Information Systems Coordinator 2003-2004
Review Payroll Authorization and Personnel Requisitions ensuring completeness, accuracy, and that appropriate signatures are affixed and follow-up if incomplete. Send them to appropriate staff member for further handling if necessary
Maintains HRIS system ensuring data integrity
Enters all Personnel data into ADP system in a timely accurate manner
Develop and maintain Position control assuring accuracy. Distributes reports to Administrative personnel in a timely manner
Ensures that HRIS hardware is maintained in working condition and that all systems breakdowns are troubled shoot and reported to MIS department
Designs and produces various management reported as request comes in from Departments, Administrators, and others
Meet deadlines with Payroll on employees personnel transactions
Designs and develops required system tables, maintaining functionality and availability of system documentation
Provides assistance and training to HR staff and Managers in the HRIS system
Attends HRIS training and development seminars to remain updated on trends
Responsible for headcount report, EEOC reports and departmental reports
Audit ADP HR system
MADISON SQUARE GARDEN, New York, NY
Human Resources Coordinator 1998-2003
Data entry of all employees transactions onto PeopleSoft 7.5
Process Direct Deposit, enroll Union employees in fringe benefits
Create query reports for HR staff and Department heads
Create and updates organizational charts
Process employment verification forms
Update form for companies Policy manual Handbook
Process Unemployment claims for Radio City Music Hall, MSG and Hartford Civic Center
Update job positions on the Intranet
Process job disciplinary notes onto PeopleSoft 7.5 and create reports for Management
Updated telephone directory for company and subsidiary companies
Assist with the testing when converted from Ceridian to PeopleSoft
ARCHER MANAGEMENT SERVICE, INC., New York NY
Human Resources Assistant/Receptionist 1997-1998
Entry and retrieval of Personnel data in AS400 HR System
Update and maintain all employee records including salary changes, transfers, terminations, promotions and leave of absences
Maintain start-up sheets and create positions for employees in the HR system
Input and file I-9 forms and information
Complete and route Workers’ Compensation forms to corresponding carrier state agencies
Sent out Cobra Letters
Complete OSHA Log 200
Organize training for new hires on CD-Rom computers classes
Education
Drake Business School
Microsoft Office Specialist
Word Certified
PowerPoint Certified
Computer Skills/Training
HRMS Certificate & Query Certificate; I-9 Training; ADP Report Smith ASP PC/Payroll for Windows; PeopleSoft 9.0; Crisis Prevention Training Skills; AS400 HRIS system; Ceridian HR/Payroll; ADP Windows; ABRA database, Visio; Kronos Application; Microsoft Word, Excel, PowerPoint; Outlook, Internet; Intranet; ReportSmith; Experience with Administrative & Union employees; NYCAPS HR/BN Integration Training, City Payroll Management System, CityTime,PPMS,CHRMS,DB2,TSOA,RMDS;Quality Fire Protection On-Line Training
Language Skills Bi-Lingual Spanish
References: Furnished Upon Request
Contact this candidate