Customer Service Machine Operator

**** ******* **. ***. *** Rockford, Il ***** 815-***-**** 779-***-**** ********@*****.***

Tanoché M. Powell

Objective

Seeking a position that will require me to apply my customer service skills to assist the company in its accomplishments. My career goal is to utilize my worth by enhancing growth for both the company and myself. I’m a quick learner with the dedication to perform any task presented. Experience

2013-2017

Supervisor/Team Lead/Agent

● Troubleshot customer

issues for ongoing

problems with service

● Provided general floor

support for new agents

● Managed a team of

35-75 agents

● Managed Team Leads

and their teams for

company metrics and

statistics

2011-2013

Food Service Sub

Servicom-LLC.

Freeport School District 145

Rockford, IL

Freeport,IL

Prepared food for students

Cleaned work stations, tables and equipment

Operated cash register and scanned student ID’s for lunch purchases 2007-2009

Machine Operator

Spherion Staffing – HB Plastics

Freeport, IL

Prepared plastic parts for Honeywell

Operated a scale

Documented all good, bad and unusable parts

Completed light packaging and lifting

2005-2007

Sub Para

Rockford School District 205

Rockford, IL

Observed children with multiple disabilities (mental, emotional and/or physical)

Assisted teachers with tasks for each individual child

Helped students eat, use the restroom and many other miscellaneous tasks as needed 2004-2006 K elly Services – Blue Cross Blue Shield Rockford, IL Staff On-Site

Monitored computer and network mainframe systems

Maintained records required to supplement console log; including problem documents

Built and rebuilt computer consoles for company use Education

2003-2006 Rockford Business College

Associates Degree: Business Administration /

Marketing

Freeport, IL

1993-1997 Percy L. Julian High School

High School Diploma

Chicago, IL

*Proficient in the use of Microsoft Office, AA Business Administration and AA Marketing

Contact this candidate