Customer Service Manager

Joshua A. Saul

** ******** ******, *******, ** **923 Tel: 978-***-**** Email:***********@*****.***

Summary of Qualifications

Over 15 years’ extensive experience with general public in customer service and technical environments. Work well in extreme, time-sensitive situations to complete the tasks at hand. Adaptable and willing to learn. Proven problem-solving skills.

Key Skills

Administration / Management

Established and developed new customer base with product knowledge and excellent service

Managed successful business offering entertainment to the public

Designed promotional material for newspapers and customer fliers

Maintained all levels of operations: financing, sales, shipping & receiving, and personnel

Troubleshot customer problems, repairs, and vendor issues

Built substantial client base and sold business as a profitable venture

Technical / Supervision

Installed and programmed computer assemblies

Tested parts at component level and at final-test level

Supported and assisted manufacturing cells in area of process and assembly

Engineered all operations of wafer saw department

Established new business, ordered supplies, assembled, and shipped product to customer

Supervised quality control and R&D issues within department

Gained production knowledge of manual and auto wire bonders and manual die attach operations

Trained operators and technician in final and component-level test

Performed Q.C. inspection of incoming parts and documentation

Sales and Customer Service / Operations

Maintained inventory by ordering, crediting, and stocking product using Telzon and computers

Managed cash intake, nightly deposits, and daily / nightly sales reports / AR and AP to main offices

Received and merchandised products, customers’ special orders, promotions, and special features

Performed daily retail operations, trouble shooting and consulting, and recommendations for specific needs

Supervised production environment of printing jobs from start to finish, including billing and shipping

Professional Highlights

Customer Service / Sales Representative, Cartridge World, Middleton, MA 2015–Present

Production Engineer / Host WMWM, Salem State University, Salem, MA 2011–Present

Certified Foot Specialist / Assistant Manager, Red Wing Shoe Company, Danvers, MA 2011–2017

Front Store Manager, Eaton Apothecary / STL Walgreens, Danvers, MA 2008–2011

Judaica / History Teacher, Temple Beth Shalom, Peabody, MA 2007–2009

Reprographic Supervisor, Walter Fredrick’s / Joseph Merritt Co., Peabody, MA 2003–2007

Store Manager, Jerry’s Army & Navy, Rowley,MA 2001–2003

Q.C. Technician, Cutting Edge Division / Gerber Technology Inc., Marblehead, MA 1997–2001

Professional Development

Bartending / ServSafe Certification, Computer Information, Radio Broadcasting, Class III Broadcasting License / C.O.B., Basic Electronics Certification, Technical Certificate, Technician Certificate

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