Customer Service Human Resource

SHARMAYNE A. YOUNG

***********@*****.*** 510-***-**** CELL

EDUCATION:

San Francisco State University

B.A. Psychology

Ohlone College

A.A. Psychology

Mission San Jose High School

Diploma

WORK EXPERIENCE:

Paychex Inc., San Ramon, CA 03/12-01/17

Sr. Payroll Specialist

Worked as the first person of contact for a base of 310 plus small business owners, as their payroll, tax, and human resource provider, corresponding with federal, state and local tax agencies on behalf of clients to resolves issues, as well as maintain client files to ensure accuracy and build trusted relationships. As a payroll specialist you’re given the opportunity to work in a self motivated environment to enhance knowledge and further your career. Fremont Bank, Castro Valley, CA 11/08 – 03/12

Client Service Specialist I

Worked as a supervisor of a small team to assist clients with processing daily money managing transactions such as daily cash handling for deposits/withdrawals, opening new accounts, processing loan payments, assisting in monthly audits and providing six diamond experiences to every client ensuring satisfaction

World Savings/

Wachovia Bank – Hayward, CA 07/03 – 09/08

Customer Service Specialist

Worked as part of a collaborative team to assist customers with processing deposits/withdrawals, opening new accounts, processing loan payments, receive/send cash shipments, process ATM deposits, assist with monthly audits, perform basic office duties, train new employees, assess customer financial needs and assist with developing motivational tools to encourage employees to meet their personal targets. VOLUNTEER/ INTERN EXPERIENCE:

Alameda County Food Bank

Worked with a team of volunteers weekly to prepare and stock grocery shelves in the warehouse and also utilize my organizational skills working in the office East Palo Alto Senior Center

Worked with a team of volunteers to bag, prepare and distribute canned goods/groceries to the elderly in the community.

Wachovia Volunteers

Worked with a collaborative team of volunteers to rebuild the homes of families in underdeveloped communities

SKILLS:

Team leadership, Great customer service, Microsoft Word, Excel, Import, Outlook, PowerPoint, Federal/State Tax filling, Amending government agency returns and Internet research General office (filling, typing, copying, faxing, e-mail, data entry, receptionist duties, and office correspondence

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