Customer Service Data Entry

Britney L. Scott 210-***-**** ***************@*****.***

Summary of Qualifications

Strong organizational, technical and interpersonal skills; I am trustworthy, ethical and committed to superior customer service. Confident and poised in interactions with individuals at all levels. I have meticulous attention to detail, good time management, resourcefulness, am a strong problem solver and a dedicated team player.

Relevant Work History

Purple Garlic, San Antonio, TX 1/2016-2/2017

Server/Cashier

Familiarize guests with menu and daily specials

Skillfully address service needs to ensure satisfactory visit

Trained new server staff in restaurant server functions

Efficiently completed all side work prior to close of l

Mamas Café

Server/Hostess 12/2014-1/2016

Promptly take customers food orders and provide excellent customer service.

Hostess/ data entry clerk/cashier

Performed other duties assigned such as cleaning and serving the café

Other Experience

Command Staffing, San Antonio, TX

Temporary worker 1/2016-Present

Housekeeping/Janitorial work, Customer Service and Convention staffing

Cowboys A/C and Heating, San Antonio, TX

Customer Service Rep/ Receptionist 8/2013-12/2014

Accurately process purchases and returns

Answer phones and route to the appropriate personnel

Outbound sale calls and performed all clerical duties efficiently

West Telemarketing, San Antonio, TX

Customer Service Rep/ Internet Support Tech 1/2011-8/2013

Confer with customers by telephone or in person to provide information about services, take or enter orders, cancel accounts, or obtain details of complaint

Provided clerical support to customers with internet and phone technical

Handled customer complaints and inquiries and applied appropriate resolutions

Accessed TIERS database to determine customers current status, verified billing status and past account history

Schedule repair appointments and accept payments to restore interrupted services

Fiesta Inn and Suites, San Antonio, TX

Front Desk Clerk/Night Auditor/Housekeeping 2/2009-1/2011

Process guest arrivals and departures

Assist Housekeeping and laundry

Professionally answered phones and made reservations

Data enter reservations booked online, Run daily financial reports

Record and resolve guest comments or complaints and refer customers to management if necessary

Education

St. Phillips College, San Antonio, TX XX Hours

Judson High School, San Antonio, TX Completed

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