Support Manager

DERRIK NGUYEN

Technical Skills

Microsoft Certified System Engineer, A+ Comptia Certified, PatchLink Administrator Certified, MCP+Internet, Mac OSX, iphone and ipad support. Lotus Notes Mail 8/9, LAN & WAN, Windows 7, Windows 10, 2008/2012 Server, Nortel Call Pilot, Safety committee member/E.R.T., Active Directory, Exchange, Mi-Tel IP Phone System, Google drive, MS Exchange 2013; MS Outlook 2013, MS Office 365, Network Management Monitor via Solarwinds, Router, Switches, Firewall, HP Printer & Xerox, Lexmark Printer, System Migration, Mcafee/Norton Antivirus protection, and Symantec Backup Exec 2010, 2014. Dell thin client for citrix migration, profile creation for VDI. Vmware Vsphere 6.0 for desktop and server. Backup images for Mac Book and Windows devices. MobileIron setup for Apple iphone device.

Experience

January 2017 to Present

City of Milpitas

Information System Support

Provide I.S. support for City of Milpitas, CA. Support for City Hall, Police Department, Fire Stations Senior Center and Recreation.

Support police patrol vehicles mobile software. Support mobile Mac, Ipad, Iphone and Samsung. Microsoft office 2013 and and MS Outlook via Exchange.

On boarding and off boarding for new hires and termination, modify group and permission as needed.

Create operating system images for police department, fire department and City Hall.

Manage Asset Track server for City of Milpitas. Keep track of new and used equipment.

Monitor Barracuda email filtering log. Check black and white list daily for email issue.

Experience with government police, fire fruck and City vehicles. Support as needed.

April 2016 to December 2016

Oclaro Technology

IT System Support

Support top executive for San Jose, CA office. Mac, ipad, Iphone, Samsung and mobile devices.

Monitor email quota Exchange 2010 and support Microsoft outlook 2010/365 email client.

Create new hires account, modify permission. Grant permission to group as needed.

Monitor and execute Symantec backup Exec 2010/2014. Run daily, weekly, month end backup. Send data to offsite “Iron Mountain / Recall”.

Support local IT with imagine software Acronis 2014. Team player, motivator and strong leadership experience. Support team and advise O/S images for faster and easy deployment with little downtime. Month end servers (150 servers) patching 8:00pm till 2:00am.

Have weekly IT team meeting with UK, ASIA and USA .

August 2015 to December 2015

Blue Star

System Administrator

Active Directory Windows 2008/2012. Create, add, change and remove users in Active Directory.

Support office staff and warehouse.

Support the sales team and management related to IT issues.

Monitor network, run Acronis backup weekly full backups.

Working with IT Manager and IT team, office moved from San Jose to Fremont, CA. Job completed.

Configure print and scanning server for office to utilize.

Setup VPN for clients throughout offices. Monitor the watch guard firewall daily for strange activities.

Use Google admin account to create account for new hires. Setup Google Drive and replicate data.

Manage the Mi-Tel POE Telephone system. Create and route extension to correct team.

IT team meeting weekly in main office. Discuss project and planning.

May 2007 to July 2015

Fragomen FDBL Immigration Law Office, Santa Clara, CA

Senior West Coast IT Support Administrator

Create/add/change/remove users in Active Directory Windows 2008 daily.

Mac support for OSX, Mac Book Pro, Mac Air, Ipad, iphone 5 and 6. Connect via apple server

Provide technical support for Top Executive members (Attorneys-Partners) Mac device/windows.

Monitor network 24/7 and manage Symantec Backup Exec daily, weekly full backups.

Manage ticketing system and provide support for employees for in California and Texas mainly.

Rack and mount HP server DL320/UPS/HP workstation Desk pro 600/Dell Citrix thin client.

Install Cisco VPN for clients throughout offices. Manage and migrate users into Citrix environment

Install Lotus Notes and migrated California office to Lotus Notes 8/9.

IT purchasing manager for Santa Clara, Dallas, Houston, Atlanta and Phoenix.

Manage Iphones/Samsung devices account (T-Mobile/AT&T/Verizon/).

Monitor print servers on Windows 2008.

Have weekly meetings with IT manager / teams. Travel to different offices in US for project/migration.

July 2005 to May 2007

Catalyst Semiconductor, Sunnyvale, CA

System Support Administrator

Around the clock network support for corporate headquarters in Sunnyvale, CA.

Research and resolve technical problems.

Manage Dell Power Edge 1750, 1850, Watch Guard Firewall, and Nortel network telephone system/Call Pilot 4.

Setup and moved Catalyst Semiconductor from Sunnyvale to Santa Clara building.

Work with vendors on phone system pricing, setup Nortel Call Pilot for Outlook 2003/Nortel administration.

Analyzes, troubleshoots, support clients by phone, remotely, and complete IT project in a timely manner. Perform Assets Tag procedures on new IT equipments.

Approve and deploy Microsoft Critical update using Patch link Server.

Monitor network inbound and outbound using Packeteer 2500 for headquarters in Sunnyvale, Packeteer 1550 for Bangkok, Thailand.

Update Mcafee anti-virus, and perform veritas backup weekly.

Supports and maintains user account.

On-call availability and travel as required by the Information Technology Manager.

Have weekly IT meeting with manager and team members for improvement.

Work closely with the Director of Internal Audit regarding to 2005-2006 policy and procedures within IT.

October 2004 to July 2005

Kaiser Permanente Hospital, San Jose, CA

Migration Project Manager (Contract)

Special project in I.T department.

Completed project in a timely manner.

Migration of Windows 2000 deployment for Kaiser Permanente South Bay area.

Support Kaiser Permanente health care MWI applications.

Used Remedy ticketing system on a daily basis.

System support, hardware, and software application.

Work with HR, doctor medical software applications, supporting operation room, emergency department and high end user on the daily basis.

Provide desktop support, Palm Tungsten, Trio, and Blackberry.

June 2003 to October 2004

Volunteer at Public Center

Set up hardware and software.

Responsible for administrative tasks and computer setup. Technical support on pda, email outlook.

October 1996 to June 2003

Sumitomo Sitix Silicon, Fremont, CA

LAN Administrator

Backup support for Senior Engineer monitoring Network/Server 4.0/2000 in 4 fully trusted domains with 100 servers and 1300 clients.

Monitored server’s disk space, add and modified to stay ahead of growth.

Modified changes to the Windows Server infrastructure as required.

Monitored server/email performance, adjusted Exchange Quota space required.

Researched and obtained lowest cost for IT supplies ordered.

Ran server data backup with Cheyenne Arcserve IT 6.61 for windows NT/2000.

Monitored network and servers using Site Scope 7.0.

Installed and configured IBM AS 400 Client Access and connection to OBDC system DSN, AS400 backup.

Technical Support, installed hardware, software for personal computer and servers.

Configured computer, phone support, configured RAS, and Palm pda.

June 1996 to August 1997.

Law Office, San Jose, CA

IT Support Admin

Provide network support for Attorneys and Legal Secretaries.

Upgrade Law Office computer systems to Windows XP platforms.

Setup network infrastructure, train users using Microsoft Office 2003 professional and backing up legal document data.

Monitor Norton 2003 Antivirus signature.

Install software and hardware for the Law office.

Support with online court legal document using Superior Court of California protocol.

Education

HEALD COLLEGE, San Jose, CA

Associate in Applied Science Degree in Computer Technology

Knowledge on WinNT/2K thru Windows 8. Mac O/S for mac book.

WinNT Server 4.0/2003/2008

TCP/IP / Terminal / Citrix thin client/VMware.

ISDN Video Conference. Audio PA system for events if needed.

Microcomputer and server repair.

Installing operating system

Hardware; Software; PC upgrade

Symantec Ghosting and Acronis imagining.

(Emergency Response Team) ERT

Phone System Nortel CS1000. Avaya System Administration.

Contact this candidate