Customer Service Sales

Victoria L. Stebens

909-***-**** / ***************@*****.***

SKILLS:

Customer Service oriented Active listener

Works well individually and in groups Service skill oriented

Insightful and open-minded Willing to learn and advance in new skills

EMPLOYMENT BACKGROUND:

Staples January, 2016 - Current

Sales Floor March, 2017- Current

Easy Tech February, 2017- Current

Copy Center December, 2016 - Current

Cashier January, 2016 – Current

Keep aisles clean, organized, and full.

Bring items out of warehouse for restocking.

Open up load and organize products on flatbed for each department restock.

Operate multiple printer, laminator, banner and engineering machines.

Order supplies when needed for orders, customers, and employees.

Produce and design custom orders per guest’s specifications.

Conferred with customers providing information about products, promotions, and account options.

Completed account forms, verified credit card status and help guests with orders and pick-ups.

Train new and promoting employees.

Target October. 2015 - January, 2016

Sales Associate

Conferred with customers by telephone and in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Checked to ensure that appropriate changes were made to resolve customers’ problems.

Completed contract forms, prepared change of address records, or issue service discontinuance orders, using computers.

Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

T.G.I Fridays June, 2014 – November, 2015

Server March, 2015 – November, 2015

Hostess June, 2014 – March 2015

Checked with customers to ensure they were enjoying their meals and take action to correct any problems.

Wrote patrons’ food orders on order slips, memorize orders, or entered orders into computers for transmittal to kitchen staff.

Took orders from patrons for food or beverage.

Collected payments from customers.

Trained new and promoting employees

California Correct Craft October, 2007- March, 2011

Receptionist

Assisted in analyzing accounting records or other financial reports to assess accuracy, completeness, and conformance to reporting records.

Operated telephone switchboard to answer phones, forward calls, providing information, taking messages, or scheduling appointments.

Greeted persons entering establishment, determined nature and purpose of visit and directed or escorted them to specific destinations.

Stored items in an orderly and accessible manner on sales floor, in part area and storage room.

EDUCATION:

Chaffey Community College On-going

Rancho Cucamonga, CA

General Education / Psychology Major

References Available Upon Request

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