Technical Support Customer Service

KANCHANA.N

Phone No: +** - 950*******

E-Mail:ac1k6c@r.postjobfree.com

Career Objective:

To obtain a professional position and performance oriented role within a management that will utilize my communication and technical skills for the advancement of the self and the firm.

Educational Qualification:

Completed Bachelor of Computer science and Engineering from Alpha College of Engineering And Technology in 2015 with aggregate of 83% of marks.

HSC with 70% from Thiruvalluvar govt girls higher Secondary School, puducherry in 2011.

SSLC with 85% from Thiruvalluvar govt girls higher Secondary School, puducherry in 2011.

Working Experience:

Dec 2015- Present. CSS CORP, Chennai

Job Title: Technical Support Engineer

Project:NETGEAR

Installation and Troubleshooting for Router, Switch, Modem, and Access point, Wireless Adapters, Range extenders.

Troubleshooting issues on Desktop and Notebook PCs, Laptops, Smart Phones, Printers (Wired and Wireless), IP phones and Security Cameras.

Taking ownership to resolve the customer issue and if not resolved escalate/RMA or leave the case open with customer action pending as per process

Resolving customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Identified and solved technical issues with a variety of diagnostic tools.

Personality Traits

Self confident and work oriented.

Excellent written and verbal communication skills

Good analytical skills.

Go gather personality.

Ability to work under pressure.

Customer service and retention skill

Technical Skills:

Languages : C, C++, VB.Net,JAVA(Basic).

Operating systems : Windows XP, Windows 7, Windows 8.

Back End : MS Access.

Web Designing : HTML, CSS.

Packages : MS Office.

Area of Interest:

Customer Support and Technical Support

Web Designing.

Computer Networks.

Academic Project:

MAIN PROJECT

Project Name: On sample-path optimal dynamic scheduling for sum-queue minimization in forests.

The main aim of the project is to dynamically schedule the queuing of sink nodes in wireless sensor network to satisfy the quality of service (QOS).

AODV routing protocol is used to enhance the QOS by dynamically switch over to the optimal path.

Optimal path can chosen by using ANT Colony Optimization algorithm.

Sleep and wake-up scheduling policy is used to improve the life time of the network.

Personal Profile:

Father’s Name : M.Natarajan

Date of Birth : 27/11/1993

Languages Known : English and Tamil

Hobbies : Playing Carrom,Gardening

Declaration:

I, hereby declare that the above details are true as per my knowledge.

Date: Signature,

Place: (KANCHANA.N)

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