Human Resource Manager
Resume:
Montelle D. Lewis, MHR
**** **** ******** ******* ***. 2204
Allen, TX 75013
*************@*******.***
OBJECTIVE
To hire, inspire, train, motivate and development award winning employees that meet all goals within an organization.
PROFESSIONAL DEVELOPMENT
Doctoral in Management, University of Phoenix, Completion Year 2017
Masters in Human Resource Management, University of Phoenix, 2005
Bachelor in Business Administration, Northwood University, 2003
PROFESSIONAL EXPERIENCE
Human Resource Manager, Wal-Mart, Houston and Dallas, TX; (November 2006-current)
Full Responsibility to oversee and provide supervision and development opportunities for associates in assigned area by selecting, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Models, enforces and provides direction and guidance to associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
Manages a $100M, 364-employee, big-box location; direct all departments (hard lines, soft lines and grocery/perishable lines); enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results. Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers across the district.
Driving financial performance through outside/in-store sales while developing a strong service culture and providing hands-on leadership.
Oversee all employee relations and labor-related matters as they relate to federal, state and local employment and civil rights laws, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, workers' compensation and comparable state and local laws, and general human and civil rights.
Interviewing, hiring, training, and retaining top-notch, talented staff. Serving as a mentor, coach and role model.
Assisting the budget management, variance and analyses and productivity improvements. Implementing the Cornerstone Values, Purpose and Philosophy of the organization. Taking on other duties as needed
Manage termination process and unemployment compensation.
Sort Manager, Fed Ex Ground, Hutchins, TX; (November 2005-November 2006)
Managed 50+ employees in a "hands-on" physical warehouse work environment while ensuring proper handling and sorting of packages were maintained. Responsible for ensuring accuracy and proper safety and sorting techniques were mastered to deliver packages within prescribed time frames.
Awarded 5 consecutive months for “Midnight Service Manager of the Month.”
Obtained “Misload of the Week” award.
Assistant Area Human Resource Supervisor/AM Pre-load Supervisor, United Parcel Service, Saginaw, MI; (July 1997-July 2005)
Developed guidelines and policies of the hourly and salaried employment processes consistent with corporate guidelines and state and federal laws. Established hourly manpower needs. Initiated recruitment of both salaried and hourly positions via company website recruitment agencies and online resources. Participated in all levels of contract administration and grievance procedures.
Interpret Labor Agreement language, policies and past practices in resolving routine labor questions and grievances. Prepared investigation and background material and conduct grievance meetings. Coordinated the UPS’s sexual harassment, workplace violence, FMLA, ADA and Michigan’s Leave Act related programs and activities to include assistance in issue resolution through the employee complaint procedure.
Proficient in Dispatch Management system (DMS). Provided technical support to managers and supervisors using group facilitation, counseling, coaching skills and knowledge of Management Guide, Employee Handbook and Labor Agreements to resolve interpersonal and performance problems. Conduct exit interviews and return to work consultations.
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