Manager Service

CAREER OBJECTIVE

To continue an outstanding and intellectual career in VoIP Engineering where I can use my experience, knowledge and skills to manage, configure and troubleshoot, install servers, VOIP phones, computer networks, routers, switches.

WORK EXPERIENCE

Accelerated Connections Inc(Telecom Carrier)

Lead Engineer- VoIP Infrastructure April 2015 – July 2017

Worked with Engineering staff in the designing, deploying and implementing of core network components in a VoIP environment including: Application Servers, SIP proxies, VoIP gateways, traditional TDM equipment, Provisioning servers, IVR Server etc.

Provided tier-3 support for SIP Trunking deployment, including incident and problem management, configuration ensuring maximum service availability and performance

Assisted in Server migration, upgrade and move in data center environment

Resoled escalated issues within SLA by working with vendors or manufacturer or carrier

Performed SIP trunk interoperability tests based on standards and RFCs with major VoIP vendors’ SBCs and PBXs and endpoints such as Cisco, Shoretel, Mitel, Panasonic, Astra, Ingate etc. Logged and traced by sophisticated monitoring and analyzing network tools, Catalogued the results and configuration guides for end users/support team

Administered Red Hat Enterprise Linux application servers

Managed new deployments for customer’s IVR call routing, 911 service, implementation of hosted or SIP Trunking service, call centers, contact centers

Configured monitoring and reporting tools such as VoIPmonitor, Nagvis

Created associated design and procedural documents such as RFO, MOP, SoW.

Configured Genband SBC using Calling plans to achieve most accurate/cost effective call routing, Rate Limit for preventing from Toll-Frauds and to achieve high availability

Gained proficiency on Session Initiation Protocol(SIP) by working on complex SIP Trunking issues and by completing SIP School Certified Associate.

Worked open source carrier level platform such as Freeswitch, OPENSIPs, Asterisk. Packet sniffing tools such as Wireshark, VoIPMonitor, PacketSmart

BroadConnect Telecom June 2014 – April 2015

Technical Specialist

Handling problem recognition and research by contacting end users over a phone call or ticketing system to collect information about problems and lead user through diagnostic procedures to determine source of error and work towards resolution

Configuring/programming IP PBX (Broadsoft platform) based on business requirement, programming call centers, hunt groups, answering services, bulk administration

CAREER HIGHLIGHT

3+ years of experience in designing, developing, Implementing, maintaining and troubleshooting complex voice networks, advanced VoIP services and applications and integrating unified communication solutions in enterprise environments

Solid knowledge of Voice over IP protocols, Cisco Unified Communication Manager(CUCM), Call Manager Express, Unity Connection, Unified Border Element(CUBE), Cisco IP telephony supporting Cisco routers, switches, Fortinet firewall and voice gateways (CCNA Voice Certified)

Enhanced knowledge of SIP protocol and SIP based unified communication solutions and products specially SIP Trunking and Session Border Controllers (SIP School Certified Associate)

Provided Tier 3 level support for troubleshooting a wide variety of voice network related problems and monitored and repaired network and telecom infrastructure

Excellent analytical and technical problem solving skills, ability to work with minimal supervision and also in a team environment, Great interpersonal and communication skills, able to deal with major events, conflicting priorities and customer escalations

Solid network troubleshooting experience (CCNA Routing and Switching Certified)

CERTIFICATION:

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Associate Collaboration (Formerly known as CCNA Voice)

Cisco Video Network Specialist

SIP School Certified Associate(SSCA)

TECHNICAL SKILLS

Extensive working knowledge of VoIP protocols such as SIP, RTP, RTCP, SCCP, H.323

Implemented networking protocols such as DHCP, DNS, RIP V2, OSPF, EIGRP, TCP/IP, IPv4, VLAN Subletting in lab environment

Worked on CentOS, RedHat Linux distributions; VMware, virtualbox, proxmox Virtualization

Proven solid communication, team player skills

Worked on multiple IP-PBX such as Cisco CUCM, AsteriskNow(FreePBX), Broadsoft, Genband, Mataswitch, Samsung, Panasonic, Shoretel, Ingate SBC

EDUCATION

Wireless Information Networking, Post-Graduate Certificate January 2013 – April 2014 Sir Sandford Fleming College, Peterborough, ON, Canada

Electronics and Communication, Bachelor’s of Engineering September 2008 – June 2012 Gujarat Technological University, India

Contact this candidate