Customer Service Pharmacy Technician

Whitney Ritter

Griffin, GA *****

*******.*******@*****.*** – 229-***-****

Dedicated to customer satisfaction. Ability to answer phones, emails, and chat in a professional manner. General ability and knowledge in customer service, which have been proved through my years of experience. Possess excellent customer service and ability to handle customer request with professionalism and efficiency. Excellent time management skills and organizational skills which leads to overall customer satisfaction.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Agent

STATESIDEBPO-(work from home) – Jan 2017 – June 2017

Responsibilities

Answer phones via headset, troubleshoot Vivint SmartHome security systems, take payments, anything pertaining to customer service

Customer Service Agent

AMAZON-Virtual (work from home) – July 2016 to Jan 2017

Responsibilities

Answer phones via headset, emails, and chat

Answer customer questions about packages, payments, and other things pertaining to satisfying the customer.

Asst. Manager

Peachtree Title Pawn - Jonesboro, GA – Sept 2015 to July 2016

Responsibilities

Open and Close. Prepare loan documents. Over see things when the Manager is not available. Take payments.

Interact with customers face to face and over the phone. Telephone collections.

Accomplishments

Asst. Manager

Skills Used

Exceptional 10 key, (Microsoft Office), use of Wayne reeves software, money counting

Pharmacy Technician

Piedmont Newnan Hospital - Newnan, GA - July 2013 to December 2013

Responsibilities

stocked supplies and medications through the use of a bar code scanner. Pull medications from the carousel

for a variety of patients. Stock pxysis machines on different floors of the hospital. Compounded sterile and

non-sterile admixtures.

Accomplishments

knowledge of the use of a carousel, ability to get my job done in a timely manner

Skills Used

Exceptional 10 key. knowledge of medications and their uses, professionalism, ability to read a prescription,

find and pull the medication, fill the prescription and deliver to the correct patient via pxysis machine

Pharmacy Technician

Bowen's Pharmacy - Griffin, GA - February 2013 to July 2013

Responsibilities

Work the front of the store, stock shelves daily, label medications, input customer info into computer for prescription to be filled, fill

prescription, non sterile compounding

Accomplishments

great customer service in an independent pharmacy environment, relate to customers, called insurance

companies when a problem arose, work closely with the pharmacist

Skills Used

Exceptional 10 key. knowledge of medications and their uses, customer service skills, professionalism

EDUCATION

Certified Pharmacy Technician in Pharmacy Technician

Southern Crescent Technical College - Griffin, GA

2013

Certificate in Electrocardiography Technician

Southern Crescent Technical College - Griffin, GA

2011 to 2011

Diploma

Galen School of Nursing - Saint Petersburg, FL

2006

CERTIFICATIONS

PTCB Certified Pharmacy Technician

ADDITIONAL INFORMATION

Many areas that I am knowledgeable in due to my schooling in LPN, EKG, & Pharm Tech.

Med/surg, Peds/Infant, Mental Health, Elderly. Also great Customer Service skills due to working directly with customers in a Pharmacy and Asst. Manager at a Title Pawn business.

AREAS OF EXPERTISE:

* EXCEPTIONAL Customer service skills

*Ability to multi task efficiently

Pharmacy Tech Expertise

• Top 200 Drugs

• Pyxis

• Carousel/barcode scanner

• Checking Prescriptions for Accuracy

• Counting, Pouring and Mixing Pharmaceuticals

• Entering Prescriptions

• Monitoring Supply of Drugs

• Monitoring Inventory for Expired Drugs

• Filling Prescriptions Precisely According to Pharmacist's Specifications

• Learning Medical and Pharmaceutical Terms

• Ordering Supplies

• Preparing Sterile and Non Sterile Compounds

• Laminar Flow Hood

• Preparing Labels for Drug Bottles

Contact this candidate