Project Manager / Scrum Master
Resume:
Ishwarya Cheruvu
********.*******@*****.***
***** ******** ***** *******, ** 20147
Education: MBA Finance (USA), Kaplan University, 2015
Post Graduate Diploma in Computer Applications (India), Nehru Yuva Kendra, 2000
MS Biochemistry (India), University of Madras, 1999
Certifications: PMP (Project Management Professional)
CSM (Certified Scrum Master)
SUMMARY
PMP Certified Project Manager with more than 10+ years of Project Management / 3+ years of Scrum Master experience and repeated success in developing project initiatives, project plans, and achieving revenue performance targets.
Overall 15 years IT experience and working as Project Manager effective in leading and directing various projects of Manufacturing, HealthCare (MediCare & MediCaid), Legal, and Telecommunications, from inception to launch including web based, mainframe, and client server applications and 5 Years of experience in ERP IT Projects
Excellent oral, interpersonal, and written communications, negotiation, project planning, leadership, decision-making, analysis and problem-solving skills.
Manage budget and cost plans for different projects
Good knowledge in BPM, SDLC, Scrum, Time-To-Market, Waterfall and Agile methodologies, applied LSS standards at workplace.
Managed 2+ million to 10+ million dollars projects, and dealt with ICD9 & ICD10 conversion projects
Manage multiple projects including mobile applications successfully
Used Ticketing system, MS Project, Clarity, Agile Jira, MPP, ITS, Rational Requisite Pro, Sharepoint, Remedy, and MS Office.
Trained in Oracle Developer 2000, Java, JDA, UNIX Shell Building Script, DataStage, Informatica, Terradata, Cognos, Networking, CCNA, OBIEE, Oracle Identity Manager Administration (OIM), Net IQ Client, AGS, Leadership, Lean Six Sigma Yellow Belt & Green Belt
PROFESSIONAL EXPERIENCE
Humana – Reliance IT Services Inc. IT Project Manager / Scrum Master
March 2015 - Present Louisville, KY
Enterprise Architecture & Integration
Work as Project Manager, Scrum Master, and Release Manager to manage multiple projects (9+ projects) using Scrum, PMBOK PM Process, and Kanban methodologies
Involve in project planning, execution, manage project plan, issue tracking list, change management, and communications plans
Manage scrum board, release planning, sprint planning, daily standups, demo, setting up priorities, sprint review and sprint restrospective meetings
Manage the internal staff meetings about the code reviews, troubleshooting, meeting minutes, and ensure that all the issues are resolved without delays
Manage budget and cost plans for different projects
Ensure that project meets the HIPPA and SOX Compliance regulatory policies and practices
Manage migration projects, database and server upgrades
Involve with vendor teams to resolve the problems, to refine the contractual agreements, and eliminate process inefficiencies
Involve in estimating the costs, resources timeframes allocated for projects, budget allocations, etc.
Estimate the risks, escalate the issues upfront, and come up with risk mitigation strategies
Manage the production deployment plan, deployment and ensure that post production validations are successful
Work with internal and external stakeholders for different projects including the mobile applications
Manage and ensure all production issues/defects are taken care of by the production support teams
Manage/monitor the testing process (e.g., end-to-end, SIT, UAT, load testing, pair-wise), and ensure defects are closed prior to deployment
Environment: Oracle financials, MediCaid, MediCare, .Net, Big Data, HawkEye, Project Professional 2013, VersionOne, CA Service Desk, WebTurns, Splunk, Business Active Monitors, Enterprise Logging, DataPower, Mobile, OpenText, IIB, Humana Bus, SharePoint, Clarity, XML, Java, Mainframe, Hadoop, SQL Server, MongoDB Servers, GemFire, SOAP, REST etc.
Cummins Inc. – Reliance IT Services Inc. IT Project Manager / Scrum Master
Sept 2014 - Feb 2015 Columbus, IN
Financial Business Intelligence (Data warehouse ETL-BI - Infrastructure)
Manage the data center migration from Franklin Datacenter to Chicago Datacenter (FTDC 2750 to FTDC 6700 to ACDC 6700)
Manage project plan, issue tracking list, change management, and communications plans
Manage daily meetings, track down the issues, risks, and mitigation plans
Create and maintain project management documents throughout the life cycle of the engagement
Report status to customers on a daily basis, send presentation to the Program Manager
Develop weekly project status report and conduct a weekly status meeting with the senior management
Support the SOX Compliance Audits
Manage budget and cost plans for different projects
Work as a Scrum Master and managed the team to build OBIEE dashboards/reports and deployed in production for the end users
Worked with the teams who manage ERP systems (General Ledger, AP/PO, AR) for the data retrieval to the Teradata through the TDE
Manage/monitor the testing process (e.g., end-to-end, SIT, UAT, load testing, pair-wise), and ensure defects are closed prior to deployment
Escalate the budgetary issues and tickets to the appropriate management and ensure the issues are resolved on time.
Environment: Enterprise Resource Planning, Oracle financials, Teradata Xpress, Teradata, Teradata Decision Expert, OBIEE, MS Project Professional, Agile Jira, Powerpoint, Excel.
MVP Healthcare - Xerox Business Services Project Manager/Scrum Master
April 2014 – Sept 2014 Rochester, NY
Dat warehouse - Business Intelligence (ETL-BI)
Manage monthly sprints, sprint planning, identifying the team capacity, and involve in task estimation
Manage daily scrum, track down the burndown chart, sprint review, and retrospective meeting.
Identify and communicate potential risks and mitigation plans
Create and maintain project management documents throughout the life cycle of the engagement
Develop weekly project status report and conduct a weekly status meeting with the senior management
Manage/monitor the testing process (e.g., end-to-end, SIT, UAT, load testing, pair-wise), and ensure defects are closed prior to deployment
Reports are developed using based on Medicare and Medicaid information
Support the HIPAA Compliance standards in protecting the sensitive data
Environment: DataStage, Informatica, Teradata, SQL Server, Cognos BI, MPP, Agile Jira
Xerox Business Services (ACS) Project Manager
Feb 2008 – Mar 2014 Rochester, NY
Oracle Identity & Access Management (OIAM) & Net IQ Client (IDV & AGS)
Managed Project Scope, and other project documentation in accordance with the goals and deliverables for the identity data warehouse, ETDL process, and reporting
Project responsibilities include planning, critical path analysis, scheduling, earned value techniques, resolution to issues encountered throughout the lifecycle by maintaining action log, meeting minutes, gap analysis, SOX compliance audits, risk assessment and contingency plans in an agile environment
Work as a Service Delivery Manager and managed migration from Oracle IdM to the Net IQ Client (IDV and AGS Sailpoint)
Managed migration from Active Directory 2003 to 2010
Managed the windows migration process from Windows XP to Windows 7
Manage/monitor the testing process (e.g., end-to-end, SIT, UAT, load testing, pair-wise), and ensure defects are closed prior to deployment
Used CA Clarity, Remedy Incident Management, Agile Jira, SharePoint, MS Project
Environment: Oracle IdM, Net IQ IDV, AGS SailPoint, MPP, Sharepoint, Clarity
ValueQuix-Contracts Database Project Manager
June 2007 – Jan 2008 Rochester, NY
Coordinated activities of the business unit and developed and maintained relationships with the customers for the project.
Involved in Business Process Re-engineering
Managed the teams to do enhancements and multivariate testing
Interacted with the inventory management department through the contacts processing.
Environment: Clarity, Ticketing system, Issue Tracking System, Deal Tracker
Citizens Communications - Customer Relationship Management (CRM) Project Lead Jan 2007 – May 2007 Rochester, NY
Worked as liaison between the team and the client, creating initial conception, proposal and develops the scope through the completion of the Project
Helped developing the Project Plans, Work Breakdown Structure, and strategies to enhance current products and introduced new features to generate additional revenue and/or realize operational efficiencies
Facilitated the Meetings with the development and testing teams to resolve various project issues.
Demonstrated use of agile project management methodology for a full life cycle implementation while utilizing structured business analysis to adhere to best practices.
Ensured timely start and completion of projects, and interfaced with and acted as a primary point of contact between all the stakeholders.
Environment: Quality Center, MS Word, MS Excel
Excellus (BCBS) - Indemnity East Consolidation Project Lead
May 06 to December 06 Rochester, NY
Interfaced with all Stakeholders executing the project, ensuring project scope and objectives are properly defined and taken from original concept through finalization.
Worked with senior management on Project proposals, bids, contracts, estimates, and schedules
Worked in conjunction with team members and stakeholders to anticipate and manage changes to projects, including requirements, and schedule.
Used MS Project, Word, Excel, Visio, and Rational Requisite Pro
Managed the team to use EDI tool to perform the conversion formats to 834 (Benefits enrollment and maintenance) and 820 (Payroll and other group premium payment for insurance products) under HIPPA
Environment: Rational Requisite Pro, MS Word, MS Excel
Xerox Information Management - XIM-eBiz applications Project Coordinator
Sept 03 to May 06 Rochester, NY
Involved in the design, development, unit and integration testing, and application deployment of xerox.com enhancements. Developed and maintained the client-server applications such as Snaps, EDOC DVD, Product and Tools and web based HR applications.
Lead, coach, mentor, and direct the team to reach project deadlines and collaborated with cross-functional teams to resolve the issues
Drafted action plans and led meetings with the Stakeholders to review Project Status and proposed changes
Use .Net to develop Software Asset Management and JDA to develop other retail applications
Served as the single point of contact for project scheduling and changes.
Responsible for the managing the hardware subsystems for complex and robust multi-touch devices.
Environment: MS Word, MS Excel, MPP tool, SQL Developer, PL/SQL Developer, J2EE, .Net
West Group - Find Law/West Law Programmer Analyst
Oct 02 to Aug 03 Rochester, NY
Involved in the design, development, unit and integration testing, and application deployment of find law and west law web applications.
Created a UNIX tool that process the input from the flat files and create outputs in the destination directories.
Resolved the problems in different environments and ensure that productions build were done on time.
Environment: MS Word, MS Excel, SQL Developer, PL/SQL Developer, J2EE, .Net, XML, UNIX- ' Solaris.
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