Administrative Assistant Customer Service
Resume:
Elisa Howard
Allentown, PA 18103
*****.*******@*****.*** 484-***-****
Executive Administrative Assistant
Twenty seven years of Administrative support/experience
Entrusted as an essential support whose opinion was sought after and valued. Base on availability and approachability, served as necessary contact for issues needing attention.
Discrete when handling confidential matters. Strong interpersonal communication skills.
Collaborate well with others.
Adjusted easily to changes in priorities, smoothly managed multiple assignments at the
same time, excellent follow through skills
Professional Experience
firstPRO Inc./Cedar Hill Memorial Park 4/2017- 5/2017
Coding, categorizing, auditing, or verifying information or data. Communicating with Supervisors, Peers or Subordinates - providing information to supervisors, co-workers in person
Integrity Personnel/Lehigh University 1/2017 – 2/2017
Coordinator II
Administrative support for academic office
Scanned and Archived
Coordinated schedules and communications for Department Chair
Received and field all incoming calls and e-mails to department
People Share/Americold Logistics 9/2016-10/2016
Human Resources Associate
Conducted orientation classes, assisted with phone screens, prep potential employees’ for interviews/grading test, made appointments for drug/physical capacity test.
Updated employee information on gradience and entered all employees training onto spread sheet.
Randstad In-house Services 1/2016- 6/2016
Bosch – Rexroth
Administrative Assistant
Archiving, scanning, printing of documents and legal documents
PeopleShare/Optum 9 /2015-12/2015
Customer Service Representative
Process payments, renew/cell memberships, update member status in system, process service/fulfillment request and provide plan/claim inquiry
BNY Mellon LLC, Somerset, NJ 1997-2014
Ops Administrator 2010- 2014
Corporate Ops Specialist V 2006- 2010
Administrative Assistant 1997- 2006
Scheduled meetings, conference rooms, conference calls, managed calendars and made
travel arrangements.
Developed meeting agendas, assisted with reports, presentation preparation and expense reporting
Assisted HR with payroll distribution, updated corporate directory, system access request, scanning employee files, requested new employee ID cards and corporate distribution
Entered various data in the office computer system, spread sheet preparation, archiving,
Scanning, printing of documents and legal documents
Purchased and budgeted office supplies and equipment
Communicate on phone, e-mail or fax with clients, venders, employees and higher ups
Review invoices thoroughly to ensure billings are in accordance with contracts, purchase order,
Work orders and packing slips.
Submitted approved transmittal to accounting manager for approval and posting.
Resolving payment discrepancies and disputed on behalf of the company
Maintained office files, Iron Mountain record keeping
Managed mailroom, developed policies and procedures, monitored balance of accounts and reconciled
daily charges to the mailroom accounts
Maintained records on postage expenditures and costs as well as registered mail and packages
Operated mailroom equipment, postage meter, inserter, letter openers, ensured adequate supplies
on hand to operate all equipment
Made appropriate calls for equipment repair and maintenance
Handled postage request, sort all incoming inter office mail, US mail and packages for distribution and
dispatches outgoing mail
Education and Professional Development
Professional Development Courses: Communications and Workplace relations
Lehigh Carbon Community College Allentown, PA
Business Management
Katherine Gibbs Business School Piscataway, NJ
Information Processing
Certification
Penn DOT Agent Service Certification December 23, 2016
Notary Public, State of Pennsylvania, Commission September 22, 2014 To
September 22, 2018
Technical Skills
MS Office Suite(Word, Excel, Power Point, Access, Out Look) Lotus Notes, Window XP,
People Soft, Treasury Edge, Acrobat Adobe Professional 11, Gradience,R25 Web View and Google G Suite
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