Customer Service Insurance
Resume:
Brenda Brice-Barrington
Administrative Assistant
Moses Lake, WA
******.************@*****.***
SKILLS
● Customer service oriented both internal and external
● Problem solving and critical thinking skills
● Analyze and interpret data pursuant to company guidelines
● Data entry, intermediate Microsoft Office computer skills and general office machinery
● Courteous, positive attitude
● Results and goal driven attitude
● Ability work independently as well as in a team environment
● Reliable, trustworthy, strong work ethic
EXPERIENCE
Quorum Review IRB, Seattle, WA - S ubmissions
Specialist/Receptionist
May 2014 - January 2017
● Review and route all incoming electronic documents to applicable department for processing
● Prioritize work based on company regulated timeline
● Meet, greet and interact with visitors, candidates and vendors
● Receive and distribute incoming mail and packages
● Prepare and upload slide shows including job openings, welcome signs, company information and slides for entertainment
● Assist co-workers with questions and/or concerns
● Performs all other office duties as needed when required
● Perform special projects as needed
Phoenix Aviation Managers, Renton, WA - A viation Underwriting Assistant
April 2013 - January 2014
● Data entry and clearance of new business applications to avoid duplicate entries
● Compile and analyze loss run reports
● Provide assistance to Senior Underwriters as needed
● Process insurance binders and Certificates of Insurance for the policyholder
● Process insurance policy’s, mid-term endorsements and change requests
● Policy coding and invoicing
● Maintain paperless file environment
● Perform special projects as needed
● Provide internal and external customer service
Mattie Insurance Services, Seattle, WA - F orest Products Underwriting Assistant
November 2011 - December 2012
● Management of incoming applications to avoid duplicate entries
● Analyze applications for accuracy and completeness
● Correspond to field representative for additional information as needed
● Order and evaluate Motor Vehicle Reports
● Process trucker PUC and ICc filings to validate professional driving privileges in accordance with state regulations
● Calculate policy and endorsement premiums
● Generate, assemble and mail insurance policies and documents
● Assist Senior Underwriters as needed
● Perform special projects when required
EDUCATION
Big Bend Community College - Moses Lake, WA
Associate's Degree - Liberal Arts
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