Quality Continuous Improvement
Resume:
William T. Rhodes
Largo, FL
*********@*****.***
SUMMARY
** ***** ** ********** ** electronics including component level repair, schematic reading, trouble shooting, and maintenance.
22 Years of experience in electronic manufacturing with emphasis on metric development and analysis, waste elimination, continuous process improvement, and Quality / Cost / Delivery (QCD) review / improvement planning.
9 Years of experience in Process Engineering with process improvement and product development.
6 Years of experience in Continuous Improvement Management.
6 Years of experience in Quality Management
Author of: The Formula. Step by Step Guide to World Class Manufacturing Performance.
PROFESSIONAL EXPERIENCE
HT Global Circuits, St. Petersburg FL August 2016 – Current
HT Global Circuits an ITAR / ISO-9001 / TS-16946 certified PCB fabrication supplier to the defense and automotive industry.
Senior Quality Engineer
Developed Corrective Action tracking system to incorporate all Customer / Internal / Supplier Corrective Action Requests and audit Nonconformanes into a shared and controlled location. Currently responsible for ensuring all Corrective Actions and Nonconformances and properly closed out in a timely manner.
Developed Process Maps, procedures, and work instructions for the Corrective Action, Escalation Strategy, and Nonconforming Material / MRB Processes.
Primary contact for MRB and Scrap teams for reducing plant wide Quality issues.
Developed ‘Cost of Quality’ KPI to measure in-house quality performance for ongoing trend analysis.
Jabil Defense and Aerospace (JDAS), Tampa FL Nov 2013 – July 2016
JDAS is an ITAR / ISO-9001 / AS 9100 / NADCAP / ANSI ESD s20.20 certified electronics supplier to the defense and aerospace industry.
Senior Quality Engineer
Managed the Quality Operations Department, which consists of Quality Engineering, Supplier Quality Engineering, Production Floor Quality Tech Group, and the Production floor Quality Inspectors. This team includes multiple tiers of direct and indirect staffing.
Responsible for reorganizing the Quality Operations Department into an effective team that commonly works together to improve site and customer performance. Also introduced a Quality Tech support team to provide additional support to the Quality Engineers so they can better focus on Customer satisfaction.
Responsible for site-wide CAPA program which includes customer issues, internal / external audit findings (Including ISO-9001, AS 9100, NADCAP, and ANSI ESD s20.20 nonconformances), and production floor Out of the Box (OBA) audit results. This system is structured to provide a comprehensive 8D corrective action process for all issues.
Site point of contact for all Quality related metrics (Including Customer Return Rate, First pass yield, DPMO, Supplier Quality / Delivery Performance, Scrap, Customer Satisfaction.. etc), with the duty of managing the data collection and coordinating improvement activities if goals are not met.
Provided ongoing support for Customer onsite visits/audits, including providing Quality System overviews, detailed audit questioning, and plant tours.
Spearheaded a complete restructuring of the Receiving Inspection department. Which consisted of changing ownership of the process from Receiving to the Quality Department, hiring and properly training all new staff, and standardizing all related process. Area currently shows a 60% reduction in overall issues, and a 45% reduction in time to resolve those issues.
TeleCommunication Systems (TCS), Tampa FL Nov 2010 – Nov 2013
TCS is an ITAR / ISO-9001 & ISO-27001 certified Supplier to the Government for custom built satellite communication equipment.
Quality and Configuration Management Manager
Completely restructured Quality Management System from a simply set of loose processes to a fully functional Quality Department. Restructured processes include but are not limited to Material Review Board, Incoming Inspection, Calibration, and the Final Quality Approval process which included Defense Contract Management Approval (DCMA) requirements.
Lead cross functional Kaizen teams to target key company weaknesses and launch improvement projects to provide significant improvements in each area.
Developed a companywide Unique Device Identification (UDI) labeling process in accordance with military specifications (MIL-STD-129 & MIL-STD-130) which incorporated miniaturized labels, 2D barcoding, and an enhanced label formatting for a more professional appearance. The results of this improvement has reduced approximately 40% of companies labeling time requirements.
Incorporated 5S, Visual Management, and other Lean aspects into a newly developed project tracking system to properly align Quality Department’s work efforts in order to enhance productivity. This has resulted in a substantial increase in performance of the department as a whole.
Developed a QC Testing program which incorporated the Engineering and Quality department to develop approved Test Instructions for all current product lines. These instruction where then incorporated into a departmental training matrix which required cross functional training by all staff. This improvement greatly increased the flexibility of the department in order to meet company needs.
Restructured Engineering Change Notification system using improved visual management tools to provide clear status updates of open ECN’s while enhancing related procedures and work instructions for detailed step by step guidelines on completing the process.
Company Representative for ISO-9001 and ISO-27001 Management Systems.
Keihin Corporation, Tarboro NC Apr 2004 – Feb 2010
Keihin is a Japanese owned, TS-16949 certified automotive supplier specializing in electronics manufacturing.
Continuous Improvement Lead Coordinator
Served as Department Lead of the Continuous Improvement Department consisting of both Administrative and Engineering Staff.
TS-16949 Management Representative assigned responsibility of maintaining and improving company's Quality Management System, ensuring compliance to AQA standards (including PFMEA’s, Control Plans, and Operational W.I.), managing internal audit program, and other tasks related to ISO-9001/TS-16949 management.
Employee Suggestion system facilitator tasked with managing an Associate suggestion system and a quality circle program for the facility. Responsibilities included controlling a points reward structure, developing and launching short term incentives to increase participation, and developing training tools to improve quality of the program. Suggestion program averaged 200k+ a year in annual savings.
Project Management Facilitator assigned to track status of new model, capital budget, and high interest projects. This included facilitating weekly meetings to ensure changes are communicated to all related departments, and to keep Senior Management informed of any possible concerns.
Lean Liaison with primary responsibility of acting as company representative on lean improvement activities with our customer and other corporation facilities.
5S Program Leader tasked to manage plant wide 5S Program including a 5S reward system, coaching internal audit team members, and presenting ongoing status of program and departmental audit results.
Quality-Cost-Delivery Internal Audit Program Facilitator with duties that include acting as contact person for corporate headquarters and mother company, leading company preparation efforts, facilitating audit activities, and monitoring levels of readiness.
Kaizen Training Program Facilitator with responsibilities of managing the Kaizen Training Program, Lead Instructor, tracking kaizen projects to completion, and reporting kaizen results to management as needed.
Other tasks: Develop and provide training on OEE, 5S, QC Tools, PDCA, Basic Lean Philosophy, and other continuous improvement methods. Assist kaizen teams when possible throughout facility, and other responsibilities related to continuous improvement.
Departmental Awards
Multiple Awards at 5th and 6th Annual Suggestion System Best Practice Event including:
oOutstanding Suggestion Program 2006 – The Elite Ten, Effective Training Utilization
Multiple Awards at Honda Regional & National Quality Circle Competitions:
o3rd Place Mar 2006, Best Display Board Oct 2006, 4th place Mar 2007, 1st place Mar 2008
Nacom Corp., Griffin GA 1995 - Apr 2004
Nacom is a Japanese owned Certified QS-9000 automotive supplier specializing in multiple automotive manufacturing industries
Process Engineer
Manufacturing experience includes but not limited to SMT, thru-hole, manual assembly, reflow, solder wave, automated optical test, and electronic test.
Manufacturing process development included process layout development, time studies, line balancing, programming and efficiency optimization, and control plan / PFMEA development.
Continuous process improvement using tools such as OEE tracking, kaizen events, SPC & pareto analysis, QC circles, and automation improvement techniques.
Facilitated Lean Manufacturing improvement team in evaluating a critical production area and implementing lean manufacturing techniques, including value stream mapping, line balancing, and inventory reduction, which greatly improved areas in quality, cost, and delivery.
Coached several Quality Control Circle teams for improvement activities within the production department with latest team winning first place in a national competition.
Lead improvement initiative team on electronic production line. During which, trained production Supervisors & Team Leaders on motivation and improvement techniques, metric development and analysis, and process improvement implementation. Current results show an 88% reduction in defects, 37% increase in production achievement, and zero customer returns since the beginning of the initiative.
Automation of manual and automatic assembly processes with the use of PLC’s, IA controllers and other advanced Automation techniques.
Electronic testing with emphases on Automated Optical Inspection (AOI).
Awards
Received Excellence award for Quality Control Circle Coach of the Quarter, October 1998
Received Excellence award for participation in QS-9000 Champion Team, January 2000
Awarded Associate of the Month for January 2001
Received Quality Initiative award, March 2003
Received Kaizen of the Month award, November 2003
US Navy, Mayport, FL 1989 - 1995
Electronic Technician
Assigned to USS DeWert FFG-45, based out of Mayport, FL.
Repair & Maintenance of the MK92 Weapons Control System, Radar Transmitters & Receivers
Schematic Reading, Detailed Trouble Shooting, and Preventive / Unscheduled Maintenance.
Assigned Master-At-Arm duties that included supervising cafeteria staff and various work teams.
EDUCATION
Clayton University, Morrow, GA
Bachelor of Science- Technology Management, 2003
Associates - Electronic Technology, 2003
Electronics Technician Certificate, 2002
1989 – 1995: United States Navy
Advanced Electronics Training, United States Navy – 20 Months
Training in Basic Electronics, Synchro Servo Control Systems, AC Motors, Power Supplies.
Completed Journeyman Program through the Navy’s National Apprenticeship Program in Electronics – 8,000 Hour Requirement
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