Customer Service Manager
Resume:
Summary
Highlights
Accomplishments
Experience
March 2016
June 2017
to
Shanita Addison
Leland, MS 38756
C: 662-***-****
*******.*******@*****.***
Dedicated and focused Human Resource Generalist who excels at prioritizing, completing
multiple tasks simultaneously and following through to achieve project goals. Seeking a role
of increased responsibility and authority.
Resourceful and accomplished with extensive office operations and personnel organization
expertise. Focused on driving productivity by leveraging strong front office management
skills. Human Resources Generalist who answers a high volume of incoming calls while
handling in-person inquiries from clients and colleagues. Flexible and hardworking with the
drive to succeed. I currently have a MS Gaming Badge expires 3/31/2019
Microsoft Office proficiency Professional and mature
Excel spreadsheets Strong problem solver
Meticulous attention to detail Resourceful
Results-oriented Dedicated team player
Self-directed Strong interpersonal skills
Mail management
Increased office organization by developing more efficient filing system and customer
database protocols. Certified TIPS Trainer expires 4/1/2018
Harlow's Casino Resort and Spa Greenville, MS
Human Resources Generalist
Conducts Background checks and forwards employment verifications to the corporate office
for processing.
Facilitates Drug Screenings for potential candidates: communicates the results to the hiring
manager.
Maintains the Applicant Tracking Spreadsheet, keeping it updated timely for management
review.
Manages Workers' Comp claims for team members and tracks their status and progress.
Maintains upkeep of all applications in JobApp.
Assists departments with scheduling candidates for interviews. Coordinates job postings
with hiring managers for open positions to be filled.
Posts all job openings and tracks internal team member transfers. Works directly with
applicants for Pre-Employment Processing once hired. Processes Transfers, Promotions and
other status changes.
Assists HR Manager in administrative needs.
Assists with Investigative Summaries for suspensions, pending investigations; notifying them
of their employment status.
Processes termed team members from the HRO System, and retires term file.
Schedules various meetings and events when given instructions from Manager and/or
October 2015
to
March 2016
April 2013
to
August 2015
May 2006
to
April 2013
Education
Director.
Assists with compiling all orientation/new hire information needed for new applicant(s).
Serves as a backup Trainer for New Hire Orientation when needed. Responsible for data
entry of all team member information into the HRO System.
Assists team members with payroll issues.
Assists other team members in their daily assignments.
Assists in filing team member's information.
Manages the Gaming License Process (New Applications/Renewal Permits/Fee Log/Check
Requests/Transfers/Terminations).
Maintains the HR Weekly Recruitment Report.
Creates HR Monthly/Quarterly Audit Reporting (to include Gaming)/Retention
Reports/Special Projects.
Conducts Exit Interviews for resignations and terminated team members. Assists with
recognition Programs & other events.
Performs other duties as assigned.
Vicksburg Police Department Vicksburg, MS
Administrative Assistant (Criminal Investigation Division)
Managed the receptionist area, including greeting visitors and responding to telephone and
in-person requests for information. Maintained the front desk and reception area in a neat
and organized fashion. Wrote reports and correspondence from dictation and handwritten
notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent
faxes and handled all incoming and outgoing correspondence. Organized files, developed
spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports
and presentations. Created weekly and monthly reports and presentations. Received and
distributed faxes and mail in a timely manner. Received and screened a high volume of
internal and external communications, including email and mail. Created and maintained
spreadsheets using advanced Excel functions and calculations to develop reports and lists.
United States Postal Service Leland, MS
City Carrier Assistant
Sorted and delivered mail
Selected the most efficient routes in compliance with delivery instructions and fuel policy.
Operated motor vehicles in a safe and efficient manner. Obtained signatures needed to
complete and process all paperwork in a timely manner. Answered customer questions
regarding shipments. Handled merchandise in accordance with product handling standards.
AT&T Greenville, MS
Customer Service Representative
Collected customer feedback and made process changes to exceed customer satisfaction
goals. Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion. Developed effective
relationships with all call center departments through clear communication. Worked with
upper management to ensure appropriate changes were made to improve customer
satisfaction. Built customer loyalty by placing follow-up calls for customers who reported
product issues.
1996
Mississippi Delta Community College
Attended 1 year: Business Administration
Leland High School
High School Diploma: Required Coursed
Moorhead, MS
Leland, MS
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