System Analysis, System Administration, Project Management
Resume:
Michael C. Ward
AURORA, IL, 60505 UNITED STATES
**********@*****.***
Professional Experience
RUSH MEDICAL COLLEGE, CHICAGO, IL UNITED STATES Entrada Project Management Associate, July 2016 - Present
Implementation of new Learning Management System, Entrada (web-based medical teaching and learning platform), for 2017-2018 and 2018-2019 academic years.
Responsible for investigating, documenting and testing all curriculum features and functions with faculty and students to secure system performance integrity. Assisted in API creation and data migration in to LMS (Entrada).
Exportation and “data scrubbing” from previous Oasis curriculum system for importation in to Entrada platform.
Responsible for barcode kiosk on all stutdent ID badges for attendance and authorization purposes.
Structure and construction of curriculum modules and objectives. Examples include: Assesment and Evaluations, Clerkships, Course and Learning Events, Session and Course objective mapping.
Developer assistiance and utilization of PHP devlopment tools, Amazon Server maintenance and SQL query creation and server fulfillment.
Responsible for project timeline creation and coordinating with team to satisfy projected dates of completion throughout project. Creation of agenda and support documention including Entrada instructional manual. Management of PMS (Project Management System), TeamGantt.com, to ensure project and requirement objectives are met.
Responsible for constant outreach and engagement to all project leads associated within Entrada consortium. Consisting of 5 medical colleges, Entrada’s “open-source” system required collaboration with all in consortium to share, modify, and distribute in regards to construction and coding composition.
Assisted with general office IT related troubleshooting and resolution. Duties include, but not limited to network and systems related maintenance. PC/Mac, printer, Cisco VOIP, EMR (EPIC) support and mobile phone resolution. Diverse diagnoses and settlement for faculty and students IT related troubles.
Supervisor Name: Bill Fleming
Supervisor Phone: 312-***-****
CONTINENTAL ANESTHESIA, OAK BROOK, IL UNITED STATES
IT Lead, June 2015 – March 2016
Supported a diverse variety of technical needs and requests including a corporate office of 15 end users, and upwards of 120 doctors and nurses contracted throughout 13 hospital locations within the Chicagoland area.
Administered and maintained EMR, Dashboard OR, as well as hosting server (Windows 2008 R2). Duties included management of user profiles, passwords, and accesses. Installation of the EMR app on doctor and nurses devices (iPad). Technical requests for inputting/correcting encounter/call time details. Assist doctors/nurses with technical challenges on site, or remotely via positive interaction and effective communication. Ensure server stability, and integrity of security to protect sensitive patient information.
Administer/maintain Active Directory (Directory Services 2008), Microsoft Exchange, Microsoft Sharepoint, 6 VM environments each hosting specific Sophos service, Hyper-V, Quickbooks, One App Credentialing Software, Cisco VOIP phone system, Netgear VPN/Firewall server, 24 port Netgear switch stack, Tintri cloud based storage integration, all printer maintenance.
Effectively trained all on-boarding doctors and nurses of the functions and ways of utilizing the EMR, Dashboard OR, as well as EPIC training as it would be utilized at their assigned hospital location.
Effectively create and balance IT budget.
Lead contact for all partnered vendors in which stable and reliable relationships were created/maintained.
Engaging, open and reliable supervisor of one employee that maintained all data, and Excel spreadsheet creation reflecting requested data.
Management of all licensing, certificates, and upgrades to all software including website, Sophos, Dashboard OR, etc.
Work with and educate all end-users via effective communicating to promote efficiency and understanding of technologies.
Teamed with IT departments at many Chicagoland based hospitals to create SFTP data transmissions as it related to Billing.
Manage vendor business accounts including billing, ordering, end-user setup and troubleshooting.
Supervisor Name: Betty McCants
Supervisor Phone: 773-***-****
NORTHERN COCHISE COMMUNITY HOSPITAL, WILLCOX, AZ UNITED STATES
Network/System Administrator, October 2011 – March 2015
Maintain diverse number of servers, switches, and routers to ensure bandwidth reliability.
Create/manage Active Directory (Directory Services, 2008-2012), Microsoft Exchange, SharePoint, Greenway, EDIS, SeeMyRadiology, HMS Archives (SQL Database), and HMS system analysis (AS400/iSeries server).
Assisted with the implementation and successful attestation of Stage 1, and Stage 2 Medicaid Meaningful Use project.
Daily monitoring of network to ensure security and integrity of patient information. Effectively restructured and updated network diagram. Implementation of Nagios network monitoring tool.
Responsible for implementation of Hosted PBX VOIP phone system, including switch configuration. Management, and troubleshooting assistance for VOIP phone system.
Work with, and educate end-users to promote efficiency and understanding of technologies.
Work with fellow team members via positive interaction and effective communication.
Manage licensing, and perform upgrades on all equipment and computer software including HMS, EDIS, etc.
Administer copy and fax machines, including running of Ethernet line, fax line administration, and rewiring.
Find cause, and resolve issues that result in down time in a prompt and calm manner.
Perform routine maintenance of deployed hardware to maintain optimal levels of productivity, and improve efficiency of the delivery of patient care.
Lead point of contact with technical teams or vendors that provide expertise, implementation, or maintenance of all hospital IT systems.
Accountable for managing ticketing system and delegating requests for daily user needs.
Project lead of ISP conversion project.
Manage Verizon business account including billing, ordering, end-user setup and troubleshooting.
Accountable for nightly, weekly, monthly, and yearly saves. Execute restores, and maintain system save integrity via Symantec Backup Exec. interface.
Assisted with implementation of patient monitoring systems, Telemetry, and Central Stations. Maintained servers and network integrity.
Responsible for consolidation, maintenance, and end-user security for PACS systems and servers.
Assisted with effective implementation of HL7 interface.
Configure, administer, and troubleshoot Barracuda web firewall and email filter servers.
Architect of multiple VMware ESXI 5.5 (Windows/Linux) test environments with as many as 7 virtual machines. Production environment implementation in progress.
Project lead of PC and server migration from Windows XP to Windows 7 utilizing PowerISO Imaging Software.
Manual table manipulation and alterations within HMS and McKesson systems.
Supervisor Name: Dennis Drury
Supervisor Phone: 520-***-****
NEWEDGE GROUP (FIMAT BANQUE), CHICAGO, IL UNITED STATES
Applications Support Specialist, April 2006 – June 2011
Import daily “futures settlements”. Schedule and monitor night job stream utilizing GMI book keeping software for a 12 layer environment (AS400/iSeries).
Review errors within GMI job logs. Answer accordingly to continue nightly processing.
File downloads using FTP session tool.
Print and distribute all technical and management reports.
Perform all data transmissions and user/system library back-ups on nightly, weekly, monthly, and yearly basis. Execute restores as needed.
Off hours/on-call help desk technical support.
Responsible for the overall night processing cycle.
Import settlement price files, margin, and expiration date tables.
Manage and supervise all main runs, batch jobs, print files, spooled files, outq's, communication lines, data transmissions, system status, and system.
Transmit reports and position files to and from the CBOT and CME.
Execute month and year-end processing cycles.
Monitor several interfaces including Vision, Nagios, What's Up Gold, Cognos, Tivoli, Websphere, Fimatrix, SolarWinds, OMS400, and IMS400.
Knowledge of BRMS Software commands.
Provide first level applications support for night operations.
Second shift operations supervisor.
Supervisor Name: Rick Gomez
Supervisor Phone: 708-***-****
Education
ITT TECHNICAL INSTITUTE, BURR RIDGE, IL UNITED STATES
Computer Networking Systems, September 2004 - June 2008
Additional Skills
I thrive during challenging instances of high pressure. My talent for “rallying the troops” is proven with actions and encouragement while maintaining a calm and confident demeanor. I approach each day as an opportunity to showcase this, and to add to my depth of knowledge, abilities, and leadership traits. I feel my presence contributes toward uplifting fellow co-workers, and helps create an environment of achievement and success for all. Solid background in networks, systems, and technical infrastructure. Strong emphasis in customer service, and communication. Consistently exceed customer service expectations. Completed Cisco CCENT/CCNA courses of study. Completed A+ certification course. Completed IBM System Operators course. Currently working towards, and in process of obtaining Security+, Network+, Microsoft MCSA/MCSE, ITIL Foundation, and VMware VCP6 certifications.
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