Customer Service Manager

GALEN LOWERY

973-***-**** (C)

************@*****.***

https://www.linkedin.com/in/galen-lowery-1273172

Security Professional

Experienced Manager with a Passion for Customer Service with over 37 years of experience. This includes 26 years of Law Enforcement experience with 17 years of those as a Supervisor, and an additional 11 years of Corporate Security experience as a Security Manager.

Skills

CPR/AED NJ SWAC NJ SORA NY Security License

Payroll/Hiring Scheduling Customer Service Chemical Agent Instructor

Risk Assessment MS Word Training Physical Fitness Instructor

Human Resources CWL ASP Instructor Verbal Judo Instructor

Work Experience

02/2016-06/2017 Summit Security, New York, NY

Client Security Manager (Security Accounts)

Set-up Client Information Security Relationships

Ensure Contractual Compliance with Company Policies

Manage Accounts Security exceptions & Risks

Define the Contractual Security Obligations & Policies

Conduct Self-Assessments & determine key control compliance

Build & update Security Account Plan

Manages Payroll/Scheduling for 22 Accounts

Responsible for over 500 Security Officers, Supervisor, & Managers within assigned Portfolio.

Facilitate Customer Security audits as the single Point of Contact

Responsible for Implementing/Writing Policies/Procedures for Clients that request them for their Site/Building

Responsible for planning, designing, and implementing an overall Risk Management Process for the Organization

Manages the Hiring Process for all Security Personnel (Union & Non-Union)

07/2009-02/2015 SOS Inc. /McGraw-Hill Company, New York, NY

Security Manager (Security Accounts)

Enforced & Wrote Post Orders at Building Sites

Leads Training and Professional Development for all personnel

& was responsible for writing Succinct Reports

“Clear & Precise” for Client.

Responsible for Implementing/Writing Policies/Procedures

Responsible for planning, designing and implementing an overall risk management process for the organization.

Manages hiring process for all Security personnel

Manages Payroll/Scheduling for all Security personnel

Responsible for risk assessment, which involves analyzing risks as well as identifying, describing and estimating the risks affecting the business.

Major Awards

Honorable Discharge/United States Army,

Various Military Awards

Exceptional Duty Award, Deal Police Department,

Numerous Awards from Prosecutors Office

Education

Brookdale Community College, Lincroft, NJ

Concentration: Criminal Justice

Southeastern Illinois Junior College, Harrisburg, IL Concentration: Business Administration

Affiliations and Volunteer Work

Member of Knights of Columbus, (Council # 943) (3rd Degree)

Life Member of VFW (Post #8096)

Member of American Legion (Post #0154)

Member of Elks Lodge (Lodge #2402)

Member of ASLET (American Society of Law Enforcement Trainers)

Member of ASIS

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