Customer Service Continuous Improvement

**** ********* ****,**********, **. ***** 610-***-**** *********@***.***

Terry W. Kunkle

Objective

Utilize my supervisor and technical skills to help an organization achieve its maximum goals and performance in an efficient, effective, and safe manner.

Hands on experience with most manufacturing processes and knowledge of Lean principles.

Ability to adapt, utilize and coordinate multiple software applications in many different manufacturing environments, in a short matter of time.

Experience

09/12 – 10/16

Bayer Healthcare

Myerstown, Pa.

Manufacturing Supervisor

Manage the daily operation of the department as designated and in the absence of the Superintendent or Director, Manufacturing. Perform other department management duties and responsibilities as assigned.

Technical leadership and trouble-shooting of oral solid dosage operations. Train employees for effective performance and safe operation with the help of SOP’s, SWPs, work rules, and safety policies. Provide training, instruction and guidance to direct reports to develop and advance skill levels.

Lead the planning and organization of specific job assignments, responsible for efficient operation of the particular manufacturing areas including the proper use of labor and equipment according to the established quality and safety criteria.

Develop and execute operational plans to optimize capacity, utilization of equipment and personnel to deliver product on time to internal and external customers.

Ensure compliance with all local, state and federal regulations and guidelines (e.g., Good Manufacturing Practices (cGMP), Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), etc.). Ensure daily manufacturing schedules meet according to cGMP’s, SOP’s, SSOP’s and customer requests while meeting all quality standards.

Interface with plant management and other supervisory personnel on issues affecting quality, production, materials, engineering and product transfer. Participate in the design and development of new production materials, equipment and processes.

Serve as the technical expert for manufacturing and/or packaging processes. Continually review processes and results and serve as the technical liaison with various staff groups (i.e., Quality Assurance, Process Technology, Engineering, etc.). Implement corrective actions (CAPAs) from Deviations or items identified by key maintenance and quality detection gates/points performance indicators as a means to improve overall equipment and manufacturing performance efficiency.

Champion Lean activities in assigned areas of responsibility, identifying waste and promoting continuous improvement. Analyze and resolve work problems by assisting workers in solving work problems. Problem solving tools used for root cause analysis, 4M, 5 why, fish bones, DMAIC, Skills and Innovation training, etc…

Drive a culture that is focused on continuous improvement, positive morale and exceptional levels of customer service. Conduct monthly department QIE/MIE meetings as well as other meetings as needed or required.

Manage, coordinate and directly supervise production resources including coaching, counseling, performance reviews and feedback/initiating correction action as needed, in a timely fashion. Collaborate with other area supervision and Human Resources and drive consistency in situations requiring corrective action with employees.

02/11 – 09/12

Nestle

Allentown, Pa.

Production Supervisor

Responsible for efficient operation of the particular production departments including the proper use of labor and equipment according to the established quality and safety criteria. Three production lines, six filling lines from 250 CPM to 900 CPM, along with five packaging lines.

Collaborate with plant management and other supervisory staff to assign, direct, review, and monitor work of supervised staff to maximize efficiency and productivity and drive continuous improvement.

Complies with all Company and Governmental policies, rules and regulations including OSHA, safety, environmental, and health. Ensure daily manufacturing schedules are met according to cGMP’s, SOP’s, SSOP’s and customer requests while meeting all quality standards.

Interfaces with plant management and other supervisory personnel on issues affecting quality, production, materials, engineering and product transfer.

Implements corrective actions identified by key maintenance and quality detection gates/points performance indicators as a means to improve overall equipment and manufacturing performance efficiency.

Perform all administrative functions including employee records, production records and records critical to department operation. Use of SAP, AS400, Maximo, and Kronos programs.

Train employees for effective performance and safe operation with the help of SMP’s, work rules, safety policies and Right to Know laws. Provides training, instruction and guidance to direct reports to develop and advance skill levels within all trades.

Champion Lean activities in assigned areas of responsibility, identifying waste and promoting continuous improvement. Analyzes and resolves work problems by assisting workers in solving work problems. Problem solving tools used for root cause analysis, 4M, 5 why, fish bones, DMAIC, Skills and Innovation training, etc…

Provides leadership and direction to assigned personnel regarding daily assignments, priority setting, and resolving issues that immediately impact product delivery. Effectively utilizes manpower within areas of responsibility. Promotes a team environment that stresses employee participation and engagement.

Drive a culture that is focused on continuous improvement, positive morale and exceptional levels of customer service. Organize and conduct monthly department safety meetings including DuPont STOP Safety Training as well as other meetings as needed or required.

Responsible to enforce uniformly all plant rules and regulations and to apply appropriate disciplinary action when needed. Enforces Company policies, housekeeping and safety rules; abides by union contract; directs and manages area of responsibility to achieve Company objectives.

08/09 – 01/11

Manpower – Sanofi - Pasteur

Swiftwater, Pa

Manufacturing Technician

Experience:

CGMP experience in a sterile, bulk and finished pharmaceutical environment.

Manufacturing plant experience in an operational capacity in a heavily regulated industry (ex. FDA).

Technical writing experience related to investigations into manufacturing process variation.

Complete batch record documentation accurately and all appropriate log books and cGMP related documentation as necessary. While practicing consistent use of aseptic techniques, duties include unloading of all components, machine operation, equipment and room cleaning, and procedural and module training.

Operator of Inspection Equipment in Filling and Formulation Department, carry out all the production processes including work with filling, capping, and inspection equipment, along with tank movement. Perform adjustments, sanitization, and operation of most machinery in the sterile filling area using aseptic technique while following cGMP guidelines, SOPs and SWIs, and all safety procedures.

10/07 - 12/08

Fisher Clinical Services

Allentown, Pa

Engineering Supervisor

Supervisor of engineering/maintenance department.

Supervisory experience in a heavily regulated industry (ex. FDA).

Experience with working in SAP software.

Responsible for mechanically and electrically, all maintenance planning, installation, repair, safety, quality, preventative maintenance, design and machine/facility modification, along with job setups, and qualifications of blister forming and packaging equipment for the fast paced Pharmaceutical Industry.

12/06 - 04/07

Mars Pet Care

Allentown, Pa.

Production Supervisor

Responsible for production, safety, quality, job setups, and quality for food production.

Ensure daily manufacturing schedules are met according to cGMP’s, SOP’s, and customer requests.

04/04 - 09/05

Pocono Mountain School District

Swiftwater, Pa.

Facilities Maintenance Supervisor

Supervised maintenance employees to install, repair, and maintain equipment for 26 school district buildings, which included maintenance planning, interfacing with outside contractors and vendors, and developing a viable preventive maintenance program.

12/1997 - 07/03

Agere Systems,(formerly, Western Electric, AT&T, Lucent)

Allentown, Pa.

Maintenance Supervisor

Supervised over 25 mechanics and technicians, supporting semiconductor production inside and outside a class 10 clean room environment.

Responsible for mechanically and electrically, all maintenance planning, installation, repair, safety, quality, preventative maintenance, design and machine/facility modification.

Software utilized for preventive maintenance, work orders, and trouble shooting was called MACCS - Maintenance and Calibration Control System).

11/1979 - 12/1997

Western Electric

Allentown, Pa.

Maintenance Technician

Installed, proved-in, trouble shot, calibrated, modified, maintained, inspected and repaired all types of novel, prototype, experimental, conventional electrical and mechanical manufacturing equipment.

Supporting semiconductor production and testing inside and outside a class 100 and above clean room environment.

06/1977 - 11/1979

IBM

Essex Junction, Vermont

Lab Analyst / Technician

Yield analysis, testing, programming and investigation of problems during the

production of integrated circuits.

Education

Present Bloomsburg University Bloomsburg, Pa.

Junior year in the Bachelor of Applied Science Program

2003 – 2005

Lehigh County Community College

Schnecksville, Pa.

Associate Degree in HVAC

Certificates in Residential Air Cond., Air Distribution, Heat Pump, and Oil Furnaces.

Certificates in Commercial Refrigeration and Light Commercial A/C & Heating.

1975 – 1977

Lincoln Technical Institute

Allentown, Pa.

Associate Degree in Electronics

References and Salary History

References and Salary history are available on request.

Contact this candidate