Information Technology Manager

James M. Poche

***** ******* ******, **********, ** 77356 (M) 936-***-**** ***********@*****.***

Professional Summary

Seasoned IT Manager with more than 15 years of experience in fast-paced IT

Operations. Excellent leadership and coordination skills. Track record of achieving

exceptional results in department leadership and project management.

Skills

Proven Department Leader

Microsoft Windows 7, 8 & 10

CPSI Electronic Medical Record Process Improvement

Telecommunication Troubleshooting & Maintenance

Project Management

Time Management

Proven Customer Relations Skills

Systems Analysis

IT Support, hardware and software

Systems Evaluation

Voice & Data Cabling

Active Learning

Network Design

Strong Coordination Skills

Network Troubleshooting

Exchange 2003

Experienced with Avaya IP Office

Microsoft Server 2008 & 2012

Application Training

ITIL Processes

Software SME

Microsoft Office 2007 & 2010

Experience

Consultant 11/2016 to current

Pocket Telcom Services

Advise clients regarding network installations and security

System evaluation

Design infrastructure topology

Install systems

oServers

oWorkstations

oNetworking hardware

Advise regarding HIPAA guidelines

Cable installation and testing

Application support

IT Manager 12/2008 to 10/2016

Reliant Rehabilitation Hospital – Shenandoah, TX

Successfully managed daily operations of systems for 11 hospitals in 3 states. Maintaining SLAs and user satisfaction among all of these hospitals

Manage the Electronic Medical Record systems - hardware, software, upgrades, training and change management decisions.

Work with managers on Electronic Medical Record system processes for staff, including nursing and therapy, and physicians in regards to training, updates and process streamlining.

Departmental process improvement.

oIncreased revenue capture by implementing new processes.

oAlso increased time with patients by streamlining medication and documentation processes

Perform annual HIPAA assessment and security risk assessments then made appropriate suggestions to resolve issues.

Project manager for new hospital system implementations, including setup of workstations, servers and network systems.

Successfully manage IT helpdesk, monitor and maintain service level agreements for continued high customer service satisfaction.

Manage support for LAN, WAN, and telecommunications systems for hospital staff and patients.

Work with software vendors on all issues related to enterprise systems.

Slashed expenses by 30% by negotiating new contracts with vendors in accordance with contractual terms and conditions.

Work with hospital CEOs on annual IT budgets.

Developed and maintained disaster recovery plans

Director of Information Technology 01/2005 to 11/2008

Methodist Retirement Communities – The Woodlands, TX

Led the corporate IT Department

Organized and implemented new email and web servers.

Responsible for the operation of 6 networks, 11 servers and 250 workstations.

Evaluated new systems for integration and all hardware and software requirements.

Configured Nortel router and network switches.

Managed IT Support desk supporting 7 locations in Texas

Consulted with executive directors to plan their annual IT budgets.

Negotiated service contracts for IT maintenance and mobile phone services.

Developed and maintained disaster recovery plans for email and data servers.

Researched, planned and managed the implementation of an electronic health record system.

Implemented disaster backup systems at remote locations

Director of Operations 03/2001 to 01/2005

JMP DataCom – Montgomery, TX

Managed LAN and WAN for clients.

Managed Windows servers

Successfully managed new installs by coordinating hardware, software and telcom vendors.

Researched and installed clients' upgrades for hardware and software and presented changes to the client leadership.

Organized calls with hardware and software suppliers to troubleshoot issues.

Scheduled and managed subcontractors in accordance with clients' requirements.

Installed and replaced cabling for new and existing clients.

Prepared clients for moves or expansions by analyzing future needs.

Organized and performed moves, adds and changes for clients' phone systems

Managed IT support for clients

Education

High School Diploma: General Studies and Technology

Conroe High School - Conroe, TX

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