Customer Service Representative

Resume

Michael P. Leary

**** ****** ***. ***. #**

Silver Spring, MD 20906-4974

Phone: 240-***-****

*********@*****.***

Objective

Seeking a customer service representative position with a company which will require me to utilize my skills, abilities and experience working in an office enviornment, helping to ensure the success of the organization/company.

Employment History

Clerk

02/2012 - 08/2014 Catholic Charities 1018 Monroe St NE, Washington, DC

Assisted with registering clients in our breakfast and lunch program

Compiled and recorded all clients in our data base

Recorded all participants in both daily programs

Directed to the appropriate department to solve their issues

Entered all pertinent information onto spreadsheets

Office Assistant

02/2010 - 10/2011 East Bethesda Landscaping Bethesda, MD

Answered telephones, direct calls, and take messages.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Opened, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.

Compiled, copy, sort, and file records of office activities, business transactions, and other activities.

Computed, record, and proofread data and other information, such as records or reports.

Secutiy Officer

09/2002 - 01/2010 Leisure World of Md Silver Spring, MD

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Notified superiors of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Answered alarms,circulated among visitors, patrons, or employees to preserve order and protect property.

Made necessary motor vehicle accomodations to transport individuals to specified locations.

Answered telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed

Office Clerk

05/1998 - 09/2001 Marriott International Bethesda, MD

Processed Accounts payable checks;

Operated office machines, such as photocopiers and micro-fiche readers, facsimile machines, voice mail systems, and personal computers.

Answered telephones, direct calls, and take messages.

Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer.

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Opened, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compiled, copy, sort, and file records of office activities, business transactions, and other activities.

Computed, record, and proofread data and other information, such as records or reports.

Assisted with Purchase Order requests for all hotel buyers using People Soft program

Researched and tracked all lost or delinquent accounts

Customer Service for various hotels

Education History

Completion Date Issuing Institution Location Qualification Course of Study

MONTGOMERY COLLEGE MD 1 Year of College or a Technical or Vocational School computer science;accounting 1 & 2

06/1979 WALT WHITMAN HIGH High School Diploma General Diploma

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