Customer Technical Support
Resume:
PRANEESH. VM
Email ID: ac1js1@r.postjobfree.com
Mob: 936-***-****/099********
PROFESSIONAL HISTORY
MG Logistics Pvt Ltd, Chennai, Tamil Nadu, India
Internship Training : (Since 21/06/17)
Documentation of Export and Import.
Perform cargo planning, maintain close connection and coordination with agents, carriers, warehouse etc.
Preparation of check list.
Container planning and tracking.
Custom clearance of export and import of goods.
Delivery order collection and BL release from liner and freight forwarder.
Provide detailed port information to importer and exporter.
Preparing shipping documentation includes bill of lading, packing list etc.
Shriram City Union Finance Company Ltd, Thalassery, Kerala. India.
Recovery Executive (Since 17/10/14)
FIELD INVESTIGATION:
Field investigations should be done through direct visit to Customer, Guarantor & co applicant.
Confirm the details with them.
Give proper opinion regarding the investigation.
PAYMENT COLLECTION
Discuss the customer follow up details with ABM.
List out the reference details of customer from branch.
Need to visit the customer directly & educate the details.
Collect the EMI from the customer, and give them proper guidance for avoiding for avoiding arrears.
Need to remit the collected amount by the same day/next day morning.
Need to discuss the details to ABM regarding payment status, customer details & the next day commitments.
CUSTOMER RELATIONSHIP
Need to maintain a fair relation with customer.
Need to communicate with clear details to customer.
Educate the customer properly regarding our terms and conditions.
Need to discuss the EMI details & BC details to customer.
Educate the issues regarding the ECS/ACH & how to handle the same.
Educate the advantage of cash maintenance in their account before 7th of every month.
Educate the consequences of laps in payment.
Don’t cheat the customer with any malpractices, if it is in lime light will leads to termination of employment.
Use fair methods to collect our payment from rude customers.
Use the legal support for the unfair deals from Customer.
The Gateway Hotel, Calicut, Kerala, India
Worked as an IT trainee at The Gateway Hotel in Calicut, Kerala, India during the period of June 2013 to December 2013.
• Management of network, server, backup and related IT infrastructure.
•Desktop support and troubleshooting.
•Support for all mobile, telecommunication and related devices.
•Support for laptop/desktop procurement, maintenance and security.
•Maintenance of licensing and inventory records.
•Maintenance of technical and support documentation.
•Project management, technical support and problem solving for Microsoft Dynamics CRM
•End user support to 30+ internal users and a number of external stakeholders
•Training and orientation for user community.
Complete PC setup and deployment for new employees using standard hardware, images,
and software.
Troubleshoot and resolve hardware, connection, and software issues.
Send Corporate IT communications to internal customers.
Maintain and coordinate PC Hardware inventory.
TECHNICAL QUALIFICATION
CCNA (Cisco Certified Network Associate) CISCO ID No.CSCO12278262
MCSE (Windows 2003 Net work administration)
ACADEMIC QUALIFICATION
Professional Diploma in Logistics & Shipping, Indian Institute of Logistics, Cochin.
Bachelor of Commerce (Eiilm University)
PLUS TWO (Board of Higher Secondary Education Kerala, India)
S.S.L.C. (Secondary School Leaving Certificate) Board of Education, Kerala, India
PERSONAL INFORMATION
Name : Praneesh VM
Fathers Name : PM. Padmanabhan
Nationality : Indian
Sex : Male
Date of birth : 14-05-1989
Marital status : Single
Permanent Address: “Padmalayam”
Near Health Center
Moozhikara P.O
Kodiyeri
Thalassery-670103 Kerala, India
Passport Details:
Passport No : J6144053
Place of issue : KOZHIKODE
Issue of date : 19.04.2011
Date of Expiry : 18.04.2021
I hereby declare that all the information provided above is true to the best of my knowledge
Place: Thalassery
Date: Praneesh VM
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