Service Customer

Education

*/****-**/**** ******* of Science Management, Completed: 35 credits Globe University Minnesota School of Business

Total Program Minimum Credit Requirement 54

*/****-**/**** ********* of Science Degree, Graduated: January 2004, University of Wisconsin Stout

Human Services Board Certified Practitioner (HS-BCP), Center for

Credentialing & Education

(CCE),

Skills:

Excellent customer service, interpersonal and human relations skills.

Experience providing general office operations including data entry and documentation, managing email and correspondence, scheduling, and maintaining office equipment

Experience creating budgeting and payroll requisitions, along with other financial reports

Demonstrates reliability, integrity and adaptability.

Demonstrates administrative, strategic, and analytic thinking,

Demonstrates ability to coordinate multiple tasks and meet challenging deadlines.

Excellent attention to detail.

Demonstrates success in providing office management, general office support, and team leadership skills.

Self-directive, as well as works well with individuals and diverse groups of people to accomplish goals.

Communicates effectively, succinctly, and persuasively in writing and orally with varied constituencies in a collaborative, business, and collegial environment.

Develops and processes information using MS Word, Excel, PowerPoint, Google mail and calendar, and capability to quickly learn other systems (e.g. Unifier database).

Ability to effectively manage through ambiguous assignments/tasks

Experience

11/2010 – Present Service Consultant, Grant Writer/Reviewer, (Contracted)

Taylor Youth & Family Consulting Service, Regional/National

Provide support in areas such as project management, marketing, proposal writing, planning and development, problem solving, academic achievement, and multi-systemic interventions.

Conduct local and national research

Manage organizational data along with marketing goals

Write grant proposals and secure grant funding

Prepare clear, concise reports, correspondence and other written materials Interpret and understand government rules and regulations

Analyze, interpret, apply and explain applicable complex laws, codes, regulations and procedures

Increase operational efficiency

Help set up and improve workflow processes when and where needed

Identify significant media sources, networks and constituents to pursue

Successfully assist professionals with creating, restructuring, and improving current proposals to close gaps and work toward achieving success

Teach service models which focus on transitions, emerging effective leaders, providing educational goals, and overall sustainability

Build and maintain effective working relationships in the community

Provide all other services as developed, defined, and outlined in service contracts

7/2008-11/2010 IDVAAC Principal Administrative Specialist, (formerly) Project Specialist, University of MN-School of Social Work, Institute on Domestic Violence in the African American Community, Saint Paul, MN

Supported the development, design and distribution of marketing and promotional materials for multiple venues, programs and platforms

●Organized and prepared documents: vendor contracts, requisitions, invoices, and other requests

●Managed monetary expenditures for program services, assisted with events, and all related logistics

●Scheduled and set up staff meetings and individual appointments

●Provided assistance with proposal writing, research, planning, and logistics such as outreach, data processing, interviewing, schedule management, and conflict resolution

●Prepared quarterly and annual reports as required by contracts

●Prepared budgeting, payroll requisitions, and other financial requests/reports

●Corresponded with national experts and consultants on various projects, and communicated with customers/employees to obtain as well as provide information

●Provided communication, resource information, and technical support

●Facilitated conflict resolution, and monitor all other goal-centered orientations in accordance with academic/educational related to service projects

●Maintained and created manual and electronic filing systems: audio, video and written documents

●Worked closely with University of Minnesota accounting department-developed contracts for consultants creating purchase orders for business transactions and troubleshot logistical and contractual issues

Volunteer, Other Experience

2/2003-2/2004 AmeriCorps Vista- Program Coordinator, Amherst H. Wilder Foundation and the District Five Planning Council, St. Paul, MN

●Served as a member of the Vital Neighborhoods VISTA team.

●Provided research and coordinated community service projects for neighborhood YouthLink through the District 5 Planning Council.

●Coordinated internal and external services such as conference planning, training, and community outreach for District 5.

●Built collaborative relationships with local agencies and businesses in an effort to provide youth. and their networks with community resources

●Created monthly calendar and newsletter

2003 Summer C.G.R. Head Start Paraprofessional, Social Development Commission, Community Government Relations Department, Milwaukee, WI

●Strategically composed and developed project goals and objectives

●Facilitated topic centered discussions in areas surrounding parenting and youth development

●Built working partnerships and alliances within individual networks and community

●Regularly collaborated and coordinated exchange of information between social service networks

●Responsible for developing and implementing strategic outreach plans and tracking results

●Developed outreach materials including flyers, brochures and educational materials and handouts.

●Assisted participants with obtaining services and provided resource information

●Mobilized support for program participants-initiated alliance building projects

●Engaged participants and represented employer/agency in positive manner

*References will be provided upon request

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