Customer Service Sales
Resume:
Estella Mary Almary
**** ******* **** #* *** Angeles, Ca. 90065
Email address: *******@***.***
CAREER OBJECTIVE:
To obtain a responsible and challenging position where my education and work experience will have valuable application. I wish to be associated with a company that offers opportunities for growth and advancement.
SKILLS AND ABILITIES:
• Strong communication skills
• Ability to clearly and effectively communicate to buyer, customers and coworkers
• Excellent organization, communication, and interpersonal skills
• Capable of handling multiple priorities in a high volume setting WORK EXPERIENCE:
EDI Coordinator/Customer Service July 2006 - Present BCBG
2761 Fruitland Ave
Vernon, Ca 90058
• Processes Orders received via EDI
• Accept and read EDI Purchase order
• Validation and posting of all EDI purchase orders including Mass Market (Walmart, Sams Club, Costco)
• Troubleshoot errors on EDI order and Work order entries; provide error reports on processed EDI orders
• Ensure Bulk reduction when orders are validated
• Update system with any changes on trading Partner information i.e.: Distribution center addresses
• Communicate all discrepancies to Buyers in partnership with Sales and Customer Service
• Respond to Customer requests and questions regarding service, products and account information
• Rely on instruction and pre-established guidelines to perform many function on the job
• Follow designated Internal policies and procedures
• Run and understand Customer service reports and reporting options
• Log in all EDI – PO numbers by 11:00AM Daily
• Reviewed customer delivery requirements in order to ensure correct deliver dates or see modification as needed
• Run unconfirmed report and send excel recap to the buyer to request the EDI PO
• Monthly unconfirmed report send to Sales and Customer Service
• Work with Sales for extension as well as confirmation from the account
• Check GXS catalog to make sure new UPC’s has been uploaded Sales Coordinator/Customer Service Representative August 2005 - July 2006 Farmer John
3883 S. Soto Street
Vernon, Ca 90058
• Coordinated reports to be used by General Sales Manager to direct ordering activities and scheduling of deliveries
• Inputted and validated sales prices related to quantities ordered and required delivery date
• Scheduled deliveries in order to guarantee timely delivery and fresh product
• Other responsibilities include scheduling, inventory, tracking package, and printing orders EDI Sales Order Specialist/RMA Coordinator June 1998 - August 2005 Electro Source, LLC
1840 E. 27th Street
Vernon, Ca 90058
• Entered order information from a variety of sources (EDI/fax) into the computer database
• Prioritized and batch customer orders for data entry and complete information analysis for procedures and open order reports
• Other responsibilities included: scheduling, inventory, tracking packages, and printing orders
• Coordinated, reviewed and issued Return Merchandise authorization as per Customer request and Management approval
• Provided back-up support to the EDI Staff in processing Sales Orders, Invoicing and Advance Ship Notice
Bookkeeper/Office Clerk September 1988 - January 1998 ICE Beverly Center
Beverly Center Mall
• Responsible for financial transactions such as pricing (mark-ups/mark downs)
• Prepared various reports and check for accuracy (inventory, sales order, monthly and daily reports)
• Interfaced with the Finance department via Purchase orders and credit/debit memos
• Monitored receiving and shipping of the product line
• Entered orders, expedite deliveries, shipping status, product availability, billing, inventory allocation, requisitioning materials
• Responsible for selling and marketing company's product
• Directed communication with customers regarding pricing, product information/specification and delivery
• Performed all levels of retail processing activities from sales personnel to customers utilizing Retail Pro software. Handled customers return and assured satisfaction ACADEMIC ACHIVEMENT:
Centro Escolar University, Philippines
Dental Technician June 1985 - August 1988
Trinity College, Philippines
High School diploma June 1981 – April 1985
*REFERENCES FURNISHED UPON REQUEST
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