Customer Service Project Manager

Janette Korsgaden

***** ***** *****, *********, ** 36544 Phone: 251-***-**** E-Mail: ****************@*****.***

Career Focus

Project Manager with more than twenty-years of experience in the insurance industry. I served as an Executive Assistant to one of the countries’ top insurance consultant and trainers. My duties included planning, developing and implementing new growth strategies for the organization.

Summary of Skills

Project Management Strategic Planning

Marketing materials development Social media marketing

Data mining Cold Calling

Accomplishments

•Implemented strategy targeting – high profile clientele

•Streamlined workflow processes

•Developed new marketing strategies

•Created industry specific training programs

•Highly skilled in research and development of new products

Professional Experience

Project Manager 6/1999 to Present

Korsgaden International Visalia, CA

I served as Executive Assistant to one of the insurance industries most sought after consultants and trainers. In addition, I was head of the Project Management Office overseeing all initiatives within the company. My duties included, but were not limited to, scheduling, marketing, streamlining office workflow processes, product development, system implementation, product testing, data mining, client satisfaction, corporate and vendor relations.

Customer Service Representative 8/1994 to 6/1999

Farmers Insurance Group Fresno, CA

Worked in a small agency as the primary customer service rep. I was the agent of record when the primary agency owner was not in the office. I was responsible for tip to bottom results in the agency including sales,

profit & loss, customer satisfaction, policy issuance and changes. I worked directly with the corporate office to resolve any customer issues in a prompt and timely manner.

Education

High School Diploma 1993

Fresno Unified Fresno, CA USA

Graduated with a 4.0

***References available upon request

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