Darla Payne

**** **** **

New Hartford, IA *****

***/***-****

ac1jqb@r.postjobfree.com

Employment History

Customer Service Associate

****-******* ***, ********, **

Answer Inbound calls; Helping customer diagnose problems with tools

Process requests to send owner manual, part lists, labels via fax or mail

Take orders for parts and assist with delivery status

Handle customer complaints

Provide product information, service and sales referrals, and register products

Customer Service Associate

2005-2010 JC Penny, Waterloo, IA

Assist customers with selecting items for purchase

Receiving merchandise and placing on sales floor

Cashiering and Answering calls assisting customers

Assisting fellow associates with price verification

Handle signage; ensuring all necessary merchandise was marked to reflect sale

Handled price markdowns preparing merchandise for clearance

Customer Service

2005-2006 Catherine’s, Waterloo, IA

Look up items on computer and assist customers with sizes;

Answer incoming calls from customers or other stores

Took care of cleaning dressing room and returning merchandise to shelves/racks

Billing Department/Authorization

1999-2005 VGM, Waterloo, IA

Process Billing for Durable Medical Equipment

Retrieve authorization from Case Managers for patient medical equipment

Verification of Insurance and updating letter of medical necessity

Ensuring patient is still renting equipment through a provider

Education

New Hartford Community School, New Hartford, IA

Iowa Central College, Fort Dodge, IA

Other Experience

Head Jr. High Volleyball Coach, AAU Volleyball Coach, NH Girls Little League Softball Coach, Sunday School Teacher, Sunday School Superintendent, Youth Ministry Coordinator, Jr & Sr High Sunday School Teacher, Co-Coordinator for New Hartford Easter Egg Hunt, Bible Study

References

References are available on request.

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