Management Program
Resume:
Esther Casas
***** ****** **** ***** ***** Clarita, California 91387
***********@*********.***
Objective: To secure a position at a high Executive/Administrative level that will allow me to utilize my administrative, fiscal, program development, program planning, and management skills for its continual success.
Qualities:
Excellent organizational skills, highly dependable, multi-task oriented, dedicated, and a great team player.
Developed innovative ideas and applied them to the philosophy of serving communities.
Actively involved with governmental agencies and community based organizations.
Advanced administrative and development skills working with higher management level staff.
Experience managing government, city, federal and state contracts and insuring compliance with regulatory agency requirements.
Extensive social service experience working with diverse populations, social problems, and social service programs.
Extensive budgetary knowledge.
Professional Experience:
Regional Director 2015 –Present
GEO Care Family Case Management Program, Los Angeles, California
Currently obtain a T2 Level Security Clearance from Homeland Security.
Tracked and monitored program and immigration proceedings compliance including success rate, failure rate, absconder rate and removal rate.
Ensured timely submissions of regular bi-weekly reports on compliance with regard to all enforcement removal Officer reporting dates, immigration court hearings, and removals.
Ensured, executed monthly audits to evaluate program operations within all area offices for compliance with the Quality Control Plan and contract requirements.
Developed and implemented strategies and action plans that will enable the offices to achieve their operational and financial objectives. Oversight of 4 million budget, and finances.
Served as a local point of contact with ICE. Maintained frequent and productive liaison with ICE, including accurate and timely monthly reports, annual reports and verbal and written notification of emergencies, contingencies or unusual occurrences.
Proactively accomplished partnerships with local legal organizations to arrange “Know Your Right Presentations and other basic forms of legal information exchanges.
Experience/Responsible with fostering and developing relationships within communities. Establishing and maintaining frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for the Program Community and Outreach with Immigration Legal Counsel, Community Legal entities, and Social Services.
Evaluated, identified and described contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could diminish the success of the Family Case Management Program.
Participated in the development, implementation, review and update of policies, plans and procedures for program operations.
Supervised staff, hired, and worked closely with Human Resource department to implement company policies. Ability to provide staff development and leadership.
CPR Certification
Responsible for the operational and financial oversight of a Family Case Management Program facility to ensure compliance with contractual obligations.
Maintained frequent and timely communication with Immigration and Customs Enforcement (ICE) customers and promoted partnerships with community-based organizations within the area of responsibility.
Sustain a mission driven workforce by developing and implementing recruitment, training, and retention strategies.
Supervise, mentor, and develop staff, using supportive and collaborative approaches. Set priorities and objectives, implement accountability standards, monitor and evaluate results.
Specialized working knowledge of quality assurance.
Ability to perform accurately and timely in a fast-paced environment.
Ability to analyze complex material and provide clear oral and/or written communication to staff and senior management.
Ability to work effectively and collaboratively with diverse groups.
Possess strong negotiation, conflict management, and interpersonal skills.
Program Director 2012- 2015
PADRES Contra El Cancer, Los Angeles, California
Plan the delivery of the overall program and its volunteer activities in accordance with the mission and the goals of the organization (operating budget 2.5 million / supervise 9 employees)
Develop new initiatives to support the strategic direction of the organization including program expansion, policy development and program administration into other national cities
Develop and implement long-term goals and objectives to achieve the successful outcome of the program.
Develop an annual budget and operating plan to support the program.
Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
Develop and maintain relationships with other Hospitals, DCFS, Regional Centers, Legal Aid and Community Agencies. Identify new hospitals/medical centers and nonprofit agencies that PADRES can work with.
Report statistics and other information on a monthly basis.
In consultation with the Chief Executive Officer, recruit, interview and select well-qualified program staff.
Implement the human resources policies, procedures and practices of the organization.
Ensure that personnel files for the program are properly maintained and kept confidential.
Implement a performance management process for all program staff.
Supervise program staff by providing direction, input and feedback.
Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program.
Ensure that the program operates within the approved budget, monitor and approve all budgeted program expenditures.
Purchase and manage concrete services (meal cards, gas cards etc.)
Manage all project funds according to established accounting policies and procedures.
Monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework.
Report evaluation findings to the Chief Executive Officer and recommend changes to enhance the program, as appropriate.
Manage Volunteer Manager to engage volunteers for appropriate program activities using established volunteer management practices and execute volunteer training sessions.
Program Director 2007-2012
Para Los Niños, Los Angeles, California
Responsible for providing leadership, direction, support and supervision to program staff.
Manage all administrative and financial aspects for 5 programs (SRI, FP, CAPIT, PFF, Best Start) and 500 families a year, funded through County and City, First 5 contracts and 4 sub-contracts; annual operating budget is $4million with 15 employees.
Assist the Vice President of Programs and the Development Department in public relations and fund raising activities, including actively seeking public and private grants and active participation in proposal preparation.
Monitor all program contractual and fiscal performance measures.
Certified Parents as Teachers Curriculum
Certified/Trained Professional Assault Crisis (Pro ACT)
Maintain and oversee the Division’s accreditation and quality improvement process and ensure that all program operations and coordination with other divisions have well defined and established written policies, procedures, goals, objectives and measurable outcomes.
Advise staff on special projects related but not limited to promotion of programs, annual goals, agency-wide sustainability and strategic planning reflective of agency vision and goals and curriculum development.
Collaborate with community organizations, parks, libraries, nonprofits and schools to form and maintain productive partnerships, collect and disseminate information, and arranges ancillary training and services that promotes collaboration within and across agencies.
Oversee all personnel related matters including recruitment and hiring, professional development and discipline and termination of all family service staff.
Collaborate with contractors to implement assessment and evaluate tools to be utilized by family service programs for planning and evaluation.
Develop and promote a culturally competent, supportive and respectful environment in which to serve children and their families with culturally appropriate services and activities to promote healthy families.
Family Services Director 1997- 2007
The Salvation Army, Los Angeles, California
Trained, supervised, Case Workers and evaluate Los Angeles Central Family Services and volunteers.
Developed and formed Community Advisory Board
Responsible for developing, maintaining and distributing utility program budgets and funds among 15 Salvation Army sites.
For 10 years coordinated and launched events that assisted 500 low-income families with Easter baskets, Mother’s Day gift bags, back-to-school supplies and annual job fairs.
Maintained successful networks with Disney, Bank of America and private donors whom collectively adopted 800 families through the Christmas Adopt-A-Family program.
Worked closely with 50 Angel Tree donors, thus adding the Christmas annual program designed to assist 3,000 underprivileged families with food baskets and toys.
Interviewed Homeless clients to compile intake information and ease concerns that arise with short- term and long-term case management.
Provided referrals if client sought professional assistance after being displaced from home, job and/or community.
Salvation Army liaison with Homeless shelters, HIV shelters, state and federal organizations: Federal
Emergency Management Agency, Department of Social Services, Social Security and non-profit organizations: Catholic Charities, Volunteers of America, Children’s Hospital and St. Vincent De Paul, California Hospital. The networks minimized service replications.
Preceptor Supervisor for USC Social Work Interns
Ensured that evaluation criteria’s were met or surpassed by staff members.
Coordinated, executed and evaluate administrative and operational functions in order to meet Family Services goals and objectives.
Coordinated, attended and monitored Family Services and Social Services board meetings.
Implemented employee guidelines, rules, policies and procedures; ensured that all employee-related documents were filled and filed on a timely manner.
Compiled statistical data concerning Family Services clientele and use of services.
Certified in Disaster Services and assisted in crisis/emergency situations.
Volunteer / Committee Experience:
Children’s Hospital Los Angeles
oVolunteer in the Hematology and Oncology Department
oDistributed meals and read to the children
FEMA Board - Salvation Army Representative- Vice Chair
oResponsible for writing annual grant proposals and oversaw the distribution of $600,000 in aid among 27 Salvation Army sites and other non-profit agencies: St. Vincent De Paul, Catholic Charities, and Volunteers of America.
oConducted, observed and evaluated Salvation Army sites by visiting and evaluating programs.
oDesigned and launched workshops that covered Department of Public Social Service (DPSS), General Relief, Cal Works, Social Security and Housing and Urban Development (HUD) policies and procedures.
Department of Social Services GROW Program Committee – Chair
oWorked closely with 12 state government and non-profit agencies: Department of Public Social Services Metro Grow, County Gain, Civic Center Grow, and Los Angeles County-Office of Education.
oCoordinated Annual Job Fairs
oAssisted clients with job skills and job placements
oEndorsed support services for domestic violence victims, treatment for mental health and substance abuse, participate in the Housing Relocation and Family Preservation Programs.
Legal Aide Committee – Member
oProvided committee with updated Cal Works policies and procedures
oEstablished networks with agencies that may assist families with legal services, rental assistance/eviction prevention, child support, divorce, immigration issues, public council and Los Angeles Coalition to Housing.
Education:
Master’s Degree Psychology, University of Phoenix
Languages:
Bilingual Spanish (Fluent)
References:
Available upon request
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