Project Manager

Denise Tingle, PMP, CSM

Email: **************@*****.***

Cell: 415-***-****

Professional Summary

Senior Project/Program/PMO Manager Rockstar with 20 years of Information Technology (IT) experience with key emphasis on infrastructure and operation related projects; facilities, data centers move/migration/update, disaster recovery, cloud, virtualization, SaaS, hardware, M&A, desktops, audio/video, applications, storage, telecom, vendor management.

Assertive and emphatic with a passion for delivering world-class creative solutions that solve complex business challenges. Customer focused; having built and maintained meaningful and consultative relationships while exceeding client expectations.

Core Competencies

Infrastructure and facilities buildout

Cloud, SaaS, AWS, Agile, Security

Disaster Recovery

Microsoft Office 365/Office 2016

Storage

Software Implementation

Data Center

SOW, RFP, RFQ

Operational budget (OPEX/CAPEX)

Vendor Management

Issue Management (ServiceNow, Jira, Salesforce)

Pre-IPO / Startups

Buying/purchasing

Risk Management

Hardware / Software

Work Experience

***Successfully serves as a Project Management Consultant. Program Delivery, Project Fixer, Mentor and established a PMO for various clients.

Ingenious Consulting Group (various client sites) Nov 2009 to Present

Project/Program Manager /PMO

Clients

WideOrbit, [Broadcasting]

Portfolio Management of all client facing projects

Datacenter, networking, cabling, a/v, power, phones

Disaster Recovery environment buildout and failover testing

Hardware buildouts and datacenter updates (power, racks, circuits, switches)

Project managed the Buildout and DR failover testing of several external clients

Client facing PM for TV and Radio clients software implementations of Traffic, Program, Network and Analytics (hosted or on-prem)

Managed and worked with techOps, sales, engineering and implementation teams to facilitate delivery

Issue management with Jira, Salesforce, ServiceNow

SaaS, AWS, Agile, daily scum updates, story points, Kanban, Salesforce

Monitored project activities and advised staff of issues due to resource availability

Lead client meetings and presentations; capture accurate, detailed notes and action items to share with teams

Created processes that lead to the creation of the PMO that was implemented

Provide detailed project statuses and tracking reports

Manage various client and vendor relationship

Salesforce for sales tracking and hardware quotes, software requirements, purchase request, client contact

UCSF [Healthcare]

Office buildout and expansion

Office 2016 rollout with 45k end-users

Data Center buildout and footprint, DR and failover testing

Project Managed all IT HIS infrastructure projects for a new construction hospital project environment including DAS, Wireless, VOIP, IDF/MDF, Network Integration, AV, Storage (EMC, NETAPP) etc.

Data center migration and move and Decom

Managed medium to large IT sponsored projects

Worked with business/functional project owners to ensure scope is defined, documented and maintained.

Reviewed contracts, non-disclosure documents and statements of work from external vendors and partners.

Work with business/functional project owners to ensure scope is explicitly defined, documented and maintained

Review contracts, non-disclosure documents and statements of work from external vendors and partners

Ensure projects are delivered on schedule and meet quality standards by establishing and adhering to a project plan.

Establish and execute a project communication plan

Facilitate and lead project stakeholder and project team meetings

Demonstrate successful team leadership, stakeholder management, process adherence, accountability, learning agility and risk management capabilities

Identify all project risks and develop mitigation strategies/plans

Facility moves and buildouts

Data center migration and decom

Sephora [Retail]

Data center buildout, migration and moves

Buildout Disaster Recovery

Support all network, security and software implementations using Jira

Resource planning and story points, Epics, Kanban

Support and upgrade of Sephora.com

Yelp [Retail}

Opening of new buildings, facility build outs, app and telephony integration from M&A.

Update network, order circuits, cabling, IDF/MDF, application migrations, audio and video, physical security

Provide regular communication on status to executives, project team and stakeholders

Risk and mitigation planning

Issue resolution and deployment planning

Complete Genomics [Bio]

Facilities buildout and relocation

Implementation of Microsoft Office 365 / Office 365 email migration

Infrastructure projects – Networks, storage, upgrades, hw/sw, maintenance schedule, vendor negotiations, security, monitoring, storage (EMC, Netapp), cloud

Sony Computer Entertainment [Gaming]

Responsible for decommissioning 500 systems from the data center and migrating applications to the cloud

Manager of a team of 7 staff member ( storage admin, systems admins, project manager, dba)

Responsible for building out the new Cisco UCS infrastructure in the new data center cage, including hw, storage, monitoring, dmz, labeling, cabling, cloud, power whips, backup etc..

WellStar [Healthcare]

Windows 7 deployment

Facilities build outs and relocation

Manage 5+ Project Managers and various Technical staff

Work with the on-site operations teams to ensure compliance

Negotiate contracts with consultants and service providers

Interface with internal organizations including capacity planning, data center design, construction, legal and finance+

Work cross-functionally to understand the business requirements needed to drive the reporting of data center costs and other performance metrics

Work with various Technical teams for deployment including Exchange, Data Center, Networking and Security

AT&T May 2000 to May 2009

PMO Director

Established and managed the corporate PMO

Hired staff and mentored Project Managers

Managed a staff of 24 including tech support, PMO and engineering team

Develop Project Plans with key milestones; responsible for updating and managing the project plan on an ongoing basis

Designed, implemented and maintained technical support processes data center relocation.

Responsible for managing and implementing all Infrastructure related projects.

Created Server Room designs, builds and equipment relocation services.

Organized and maintained a change management process to support an extranet environment to a customer's network.

Coordinated and designed layout of new data center and created processes for delivery of new systems to new co-location.

CAP GEMINI ERNST & YOUNG (Telecom) August 1995 to April 2000

Director Consultant/ Senior IT Project Manager

Established Project Management Office at client site.

Responsible for the development of new services and license business opportunities in the assigned region.

Responsible for the recruiting, management and career development of consulting staff.

Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence.

Responsible for staff/account management and prioritization and forecasting.

Met professional services revenue and profit quotas while managing regional P&L.

Provided delivery management to ensure customer satisfaction and reference-ability.

Developed project plans and assumed responsibility for project profit and loss.

Monitored project activities and advised staff of issues due to resource availability.

Certifications

IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management, 2006

Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2003

Affiliations

Toastmasters International, Member since 2007

Education

University of Phoenix

PM Tool:

Jira, Salesforce, Smartsheet, Innotas, Ms Project, Jira, Box, Confluence, Office 365, ServiceNow, eRequester, MS Office Suite (Word, Outlook, Excel, PowerPoint), MS Project 2007/2016, MS SharePoint, Visio, MS Teams, Requirements Gathering Specs, Project (Plans, Budgets, Issue Logs, Schedules, Checklists, Folder, Workbooks and Meeting Facilitation Tools (Google groups, GoTo Meeting, WebEx, MS Lync, Skype for business 2016).

Daily scum updates, story points, Kanban, Charter, Scope, Cost/Budget, Schedule/Time, Resources/Staffing, Change/Configuration/Integration, Procurement, Risk/Issues/Forecasting, Implementations, Documentation/Communications, Quality Assurance/Control

REFERENCES AND FURTHER DATA UPON REQUEST

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