Manager Administrative Assistant

Yadira G. Pena

**** ********* **. ******, ** ****0 * 805-***-***** ***********@*******.***

Summary

Energetic, multi-tasked oriented, bilingual (Spanish), quick learner, self-starter, detail oriented with ability to work independently and as a team player, meeting work deadlines in a timely manner, knowledgeable with Microsoft Word, Excel, AS400, Next Gen,, inventory, billing, daily office procedures and customer services. I enjoy working in a fast paced environment with a high aptitude for effectively prioritizing and solving problems, with complete understanding of the accounts receivable and collections functions.

Highlights

*Adaptable * Costumer Service *Strong sense of urgency

*Energetic * Independent *Efficient

*Dependable * Conflict resolution *Client relations

Accomplishments

Increased office organization by developing more efficient process opening new accounts.

Education

Sept 1992 - Jan 1998 Instituto Tecnologico de Hermosillo Sonora, Mexico

Degree in Business Administration

Accounting, finance, administration, bookkeeping, business relations, marketing and project management.

Professional Experience

Jan 2008 to Present

Credit Coordinator Sysco Food Services of Ventura Oxnard, CA

Collect and monitors all assigned accounts for continuous prompt payments, manage credit hold policy using CSTOP system and review of customer payment and pending receipt of payment, Review TOP150 report, while making the customer notes and communication to sales regarding past due balances and disputes. Communicate delinquent accounts or problem with the Sales department and Manager of Credit services. Corresponds with customers in reconciling payments and accounts to resolve past due balances. Open new account (verification of documents & references, pull credit reports, scan, file, set up terms and send it to the manager for approval), receiving and processing checks and credit card payments in a daily basis, assist credit manager with special projects and reports.

April 2003 – Nov 2007 Buenaventura Medical Group Ventura, CA

Account Receivable Representative

Post and balance insurance and patient payments, exercise data entry skills, 10 key and clerical etiquette in a daily basis, reconcile research and follow up on problem payments. The last 6 months I supervised 6 people posting payments.

Nov 1998 – Sept 2001 Radiomovil DIPSA de C.V. Sonora, Mexico

Customer Services Representative

Answered phones on a daily basis and advise to clients about products and services: use of cellular phones, cost, plans and update clients account information, also assisted clients with complaints and difficulties the clients were experiencing.

March 1996-Nov 1998

Administrative Assistant Empresa Mexicana de Manufactura (EMMSA) Sonora, Mexico

Received calls from customers, answered questions about our products and process their orders, also effectively handled customer complaints and concerns. I did the billing and invoicing of the credits of returned products. Collected payments. I did weekly and monthly inventory including receiving. I was also in charge of ordering stock for the location I was over. I was supervisor over six people and responsible for coordinating all team members task and duties.

References are available upon request.

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