Customer Service Human Resources

Heather Hale

*** ********** **. ********* ** ****3 904-***-****) *****@*******.***

Professional Experience

Chartwells

Food Service Worker at Baldwin High school (January 2017-Present)

Cleans work areas, equipment and utensils. Ensures compliance with sanitation and safety requirements.

Serves customers in a friendly, efficient manner following outlined steps of service.

Interacts with customers and resolves customer complaints in a friendly, service-oriented manner. Relays relevant information to supervisor.

Performs sales transactions. Enters sales into the cash register to ensure purchases are accurately recorded.

Makes change, accepts declining balance cards and other acceptable forms of payment. Issues receipts to customers. Follows standard procedures for issuing cash refunds.

Zelma Wallace

Elderly Caretaker (January 2015-January 2017))

Planned and designed nutrition requirements of patients as per their conditions – Looked after eating habits and arranged for diet/menu as prescribed by the doctors.

Looked after the cleanliness and healthfulness of the patients and their environment in the best possible manner.

Offered around the clock service for aged patient..

Crystal River Seafood

Hostess/Cashier (March 2014-June 2014)

Issue receipts, refunds, credits, or change due to customers.

Answer customers' questions, and provide information on procedures or policies.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments and make reservations

North Florida Anesthesia Consultants

Administrative Assistant (July 2008-May 2013)

Arrange for hospital admission and laboratory services

Scheduling appointments

Answering phones with multiple lines

File and maintain patient billing records

Entered orders into the system and created invoices

Assist the Office Manager with anything that is needed

Tracking and recording all incoming anesthesia records before they go to the billing department

Fidelity National Finance

Rollover Specialist/Customer Service Agent (September 2005-April 2008)

Perform general office duties such as typing, operating office machines, and sorting mail

File and maintain personal home insurance records

Customer Service Agent (multiple phone lines, scheduling appts, and resolving issues)

Answering multiple phone lines and assisting customer

Primarily responsible for providing professional customer service to insureds, agents, and accounts

Able to manage large call volume of both inbound and outbound phone calls throughout the day

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

ECH/Duos Technologies

Receptionist/Human Resources (August 2002-July 2004)

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Schedule and change appointments for those in the office.

Assisted the Human Resource Director with any tasks given

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Skills/Abilities

Excellent computer, communication and customer service skills

Very fast learner and always eager to learn new things

Very self-motivated and ambitious

Reliable, Dependable, and always punctual

A demonstrated decision maker and problem solver, with a history of extreme accuracy

Excellent problem solving skills as well as excellent people skills

Ability to multi-task and handle many incoming calls or patients at once

Knowledge of human resources concepts, practices, policies, and procedures

Ability to quickly adapt to changes with an emphasis on learning and applying prior knowledge

Effective time management skills, ability to prioritize and make sound decisions in a fast-paced work environment

Education

First Coast Academy Jacksonville, FL

High School Diploma, June 2000

References

Dr. Milosh Grubor, MD 904-***-****

Valerie Ryals 904-***-****

Steve Wallace 904-***-****

Mike Bruce 904-***-****

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