DEAN

AMES *** Donegal Dr., Elgin *****

224-***-****

ac1jnm@r.postjobfree.com

Profile

An entrepreneurial Construction and Real Estate

professional with a passion for creating and

delivering a world-class client experience.

Strengths

Team Building Leadership

Construction Management

Conflict Resolution Quality Assurance

Building Science Client Relations

Work experience

Director Of Operations 01/2014 - present

The Resolute Building Group

Cultivate relationships with multiple real

estate investment companies to provide

renovation services. Completed 15 full house

renovations in 2016 resulting in $655K in

revenue.

Consistently up sold additional products and

maintenance services, elevating the final

project sales price by 17% higher than the

original signed contract price.

As production manager, effectively lead a

team of 5 employees and numerous sub-

contractors.

General Manager of Retail

and Maintenance Services

07/2012 – 01/2014

Safeguard Construction Company

Enhanced and expanded the company’s light

commercial build-out and residential

maintenance division, leading to profitability

within the 180 days while adding $1.21 mil of

top line revenue.

Implemented a highly effective targeted

marketing plan including direct marketing,

door-to-door sales and trade shows designed

to saturate demographic specific

neighborhoods.

Trained an 8 person sales team that delivered

a referral conversion rate of over 97% and an

86% conversion rate from direct marketing

campaigns on all in home sales.

Work experience

Successfully recruited, led and mentored a

team of 6 maintenance technicians.

Operations Director 01/2010 – 07/2012

Timeline Home Solutions

Created a cutting edge preventative home

maintenance program that was truly unique to

the marketplace. Profittably sold program

rights to Safeguard Construction Co.

Increased year over year sales by over 100%

due to a 98% + referral rate and a 95% repeat

business rate by continually communication

with clients.

General Manager of

Customer Relations (Quality

Assurance and Warranty

Department)

06/2006 – 12/2009

The PulteGroup - Illinois Division

Orchestrated employee development

activities including training, mentoring, and

leading an area of 15 Customer Relations

Managers to achieve the highest levels of

homeowner satisfaction in the Illinois division.

Directed all financial and budgeting operations

for the largest area within division (500+

closing per year) resulting in a 50% reduction

in expenditures within active communities,

driving towards our goal of fiscal discipline

through operational excellence.

Supervised warranty managers overseeing

multiple large Warranty Operations Projects

of $1 mil+ by setting master schedule,

conducting trade contract negotiations and

onsite production visits.

Coordinated numerous maintenance and

turnover activities among the HOA’s, property

management companies, and land department

acting as the liaison among all parties to

assure that the HOA turnover process and

municipal dedication work resulted in

homeowner delight leading to prompt return

of municipal retained bond money.

Assigned and diffused all escalated calls for

the Area while working to recapture these

homeowners in the true Homeowner for Life

spirit while limiting warranty exposure.

Effectively interfaced with corporate

attorneys, insurance companies, municipal

authorities and homeowners to successfully

Work experience

negotiate possible litigation situations.

Interacted on a daily basis with area sales,

mortgage, and construction teams verifying

that each homeowner is being delivered a

World-class experience through setting

proper expectations, forecasting, and constant

communication.

Construction Manager 12/2003 – 06/2006

The PulteGroup - Illinois Division

Managed all daily building activities for two

separate communities encompassing three

different product lines with over 30 homes in

various stages of production on a continuous

basis.

Successfully interfaced with Municipal

officials, trade partner principals and various

internal departments to red-line plans and

change product specifications dramatically

reducing house costs while remaining building

code compliant.

Acting as area risk manager, assigned the task

of investigating, pinpointing, and resolving all

recurring construction defects leading to

warranty claims.

Excelled at working with the total team to

reduce quality assurance punch-list items by

over 75% within a four-month period by

holding trade partners and other team

members accountable for their individual

scope of work.

Established 96% homeowner satisfaction

while remaining under budget and maintaining

less than a 15-day average for the completion

of open service requests.

Efficiently spearheaded the Special Operations

Manager role over a large geographical area.

Including fielding calls, investigating claims,

scheduling work, and verifying trade partner

compliance resulting in increased repeat and

referral business.

Project Manager 01/2002 – 11/2003

B-Bar 4 Construction Management

Directed daily operations of all on-site

activities from permitting through warranty,

consistently maintaining the end goal of true

homeowner delight resulting in high referral

business.

Negotiated and contracted all trade partners

while cultivating these relationships through

project readiness, customer focus, and

thorough planning.

Sold a multitude of custom remodeling

projects while achieving the targeted profit

margins through a high referral basis, value

engineering and accomplishing economies of

scale.

Achievements

The PulteGroup:

Achievements

Appointed to develop and instruct various

divisional training sessions including

Building Quality Relationships, Customer

Satisfaction Measurement Survey/JD

Power best practices, Warranty

Awareness, Building Science Techniques

and Pulte Construction Technique.

Active member of the PIT Crew ~Process

Improvement Team~ based on my vast

construction knowledge and ability to

create change within the organization.

Selected as a member of the Pulte

Recruiting Team achieving a 100% hire rate

for candidates that were sent on to be

interviewed by senior level management.

Asked to participate as an active member

of the Scopes of Work Rewriting Team,

focusing on reducing overall building costs

and managing risk by eliminating exposure

to unnecessary future warranty claims.

Elected to the national TOP Gun Team,

which is exclusive to less than 4% of the

entire company. This designation

encompasses future leaders through

continual leading and mentoring training.

Achieved excellence in JD Power: Pulte/Del

Webb as measured separately have

finished within the three top spots 11 times

in the Chicago market survey. Including

three #1 and five #2 finishes.

For concurrent years, managed the #1 and

#2 Community's in TOPS (The Outstanding

Performing Subdivision) out of over 25

communities in the Pulte Homes - Illinois

division.

Endorsed as one of only 5 employees out of

350 to participate in the Great Lakes Area

Leadership Conference. This conference is

known for spotlighting and developing

future leaders in front of the Area Senior

Management Team.

Selected as the sole representative of the

Illinois Division to accept Pulte Homes'

highest Customer Satisfaction award at the

national year-end President’s meeting.

Education

Entrepreneurial and Small

Business Operations

09/1988 – 12/1992

University of Wisconsin - Whitewater

Association of Collegiate Entrepreneurs

Certifications

Home Inspection License 10/2010

State of Illinois Home Inspection

Roofing License 06/2010

State of Illinois

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