Construction Manager
Resume:
DEAN
AMES *** Donegal Dr., Elgin *****
*********@*****.***
Profile
An entrepreneurial Construction and Real Estate
professional with a passion for creating and
delivering a world-class client experience.
Strengths
Team Building Leadership
Construction Management
Conflict Resolution Quality Assurance
Building Science Client Relations
Work experience
Director Of Operations 01/2014 - present
The Resolute Building Group
Cultivate relationships with multiple real
estate investment companies to provide
renovation services. Completed 15 full house
renovations in 2016 resulting in $655K in
revenue.
Consistently up sold additional products and
maintenance services, elevating the final
project sales price by 17% higher than the
original signed contract price.
As production manager, effectively lead a
team of 5 employees and numerous sub-
contractors.
General Manager of Retail
and Maintenance Services
07/2012 – 01/2014
Safeguard Construction Company
Enhanced and expanded the company’s light
commercial build-out and residential
maintenance division, leading to profitability
within the 180 days while adding $1.21 mil of
top line revenue.
Implemented a highly effective targeted
marketing plan including direct marketing,
door-to-door sales and trade shows designed
to saturate demographic specific
neighborhoods.
Trained an 8 person sales team that delivered
a referral conversion rate of over 97% and an
86% conversion rate from direct marketing
campaigns on all in home sales.
Work experience
Successfully recruited, led and mentored a
team of 6 maintenance technicians.
Operations Director 01/2010 – 07/2012
Timeline Home Solutions
Created a cutting edge preventative home
maintenance program that was truly unique to
the marketplace. Profittably sold program
rights to Safeguard Construction Co.
Increased year over year sales by over 100%
due to a 98% + referral rate and a 95% repeat
business rate by continually communication
with clients.
General Manager of
Customer Relations (Quality
Assurance and Warranty
Department)
06/2006 – 12/2009
The PulteGroup - Illinois Division
Orchestrated employee development
activities including training, mentoring, and
leading an area of 15 Customer Relations
Managers to achieve the highest levels of
homeowner satisfaction in the Illinois division.
Directed all financial and budgeting operations
for the largest area within division (500+
closing per year) resulting in a 50% reduction
in expenditures within active communities,
driving towards our goal of fiscal discipline
through operational excellence.
Supervised warranty managers overseeing
multiple large Warranty Operations Projects
of $1 mil+ by setting master schedule,
conducting trade contract negotiations and
onsite production visits.
Coordinated numerous maintenance and
turnover activities among the HOA’s, property
management companies, and land department
acting as the liaison among all parties to
assure that the HOA turnover process and
municipal dedication work resulted in
homeowner delight leading to prompt return
of municipal retained bond money.
Assigned and diffused all escalated calls for
the Area while working to recapture these
homeowners in the true Homeowner for Life
spirit while limiting warranty exposure.
Effectively interfaced with corporate
attorneys, insurance companies, municipal
authorities and homeowners to successfully
Work experience
negotiate possible litigation situations.
Interacted on a daily basis with area sales,
mortgage, and construction teams verifying
that each homeowner is being delivered a
World-class experience through setting
proper expectations, forecasting, and constant
communication.
Construction Manager 12/2003 – 06/2006
The PulteGroup - Illinois Division
Managed all daily building activities for two
separate communities encompassing three
different product lines with over 30 homes in
various stages of production on a continuous
basis.
Successfully interfaced with Municipal
officials, trade partner principals and various
internal departments to red-line plans and
change product specifications dramatically
reducing house costs while remaining building
code compliant.
Acting as area risk manager, assigned the task
of investigating, pinpointing, and resolving all
recurring construction defects leading to
warranty claims.
Excelled at working with the total team to
reduce quality assurance punch-list items by
over 75% within a four-month period by
holding trade partners and other team
members accountable for their individual
scope of work.
Established 96% homeowner satisfaction
while remaining under budget and maintaining
less than a 15-day average for the completion
of open service requests.
Efficiently spearheaded the Special Operations
Manager role over a large geographical area.
Including fielding calls, investigating claims,
scheduling work, and verifying trade partner
compliance resulting in increased repeat and
referral business.
Project Manager 01/2002 – 11/2003
B-Bar 4 Construction Management
Directed daily operations of all on-site
activities from permitting through warranty,
consistently maintaining the end goal of true
homeowner delight resulting in high referral
business.
Negotiated and contracted all trade partners
while cultivating these relationships through
project readiness, customer focus, and
thorough planning.
Sold a multitude of custom remodeling
projects while achieving the targeted profit
margins through a high referral basis, value
engineering and accomplishing economies of
scale.
Achievements
The PulteGroup:
Achievements
Appointed to develop and instruct various
divisional training sessions including
Building Quality Relationships, Customer
Satisfaction Measurement Survey/JD
Power best practices, Warranty
Awareness, Building Science Techniques
and Pulte Construction Technique.
Active member of the PIT Crew ~Process
Improvement Team~ based on my vast
construction knowledge and ability to
create change within the organization.
Selected as a member of the Pulte
Recruiting Team achieving a 100% hire rate
for candidates that were sent on to be
interviewed by senior level management.
Asked to participate as an active member
of the Scopes of Work Rewriting Team,
focusing on reducing overall building costs
and managing risk by eliminating exposure
to unnecessary future warranty claims.
Elected to the national TOP Gun Team,
which is exclusive to less than 4% of the
entire company. This designation
encompasses future leaders through
continual leading and mentoring training.
Achieved excellence in JD Power: Pulte/Del
Webb as measured separately have
finished within the three top spots 11 times
in the Chicago market survey. Including
three #1 and five #2 finishes.
For concurrent years, managed the #1 and
#2 Community's in TOPS (The Outstanding
Performing Subdivision) out of over 25
communities in the Pulte Homes - Illinois
division.
Endorsed as one of only 5 employees out of
350 to participate in the Great Lakes Area
Leadership Conference. This conference is
known for spotlighting and developing
future leaders in front of the Area Senior
Management Team.
Selected as the sole representative of the
Illinois Division to accept Pulte Homes'
highest Customer Satisfaction award at the
national year-end President’s meeting.
Education
Entrepreneurial and Small
Business Operations
09/1988 – 12/1992
University of Wisconsin - Whitewater
Association of Collegiate Entrepreneurs
Certifications
Home Inspection License 10/2010
State of Illinois Home Inspection
Roofing License 06/2010
State of Illinois
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