Customer Service Sales
Resume:
Sheryl Defeo Roberts
Bloomfield, New Jersey 07003
***************@*****.***
Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas.
PROFESSIONAL EXPERIENCE
JCPENNEY (WAYNE, NEW JERSEY)
Sale Associate, November 2016- Present
Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
Deliver sales, outstanding customer experience, and operational expectations
Maintain personal and productivity goals
Connect with every customer by asking open-ended questions to assess needs
UCPB GENERAL INSURANCE (PHILIPPINES)
Receptionist, July 2008 – May 2016
Answered, screened and directed inbound phone calls.
Greeted visitors entering establishment, determined the nature and purpose of visit, and directed or escorted them to specific destinations.
Responded to client’s inquiries and directed questions to appropriate person.
Handled delicate situations, such as customer requests, special needs and complaints.
Maintained filing documents system and updating computerized records.
Scheduled meetings
Accepted documents and packages delivered to the front desk and distributed to exact person/staff
SUN LIFE OF CANADA (PHILIPINES)
Agent Secretary, August 2006 – July 2008
Monitored calls to client for fallow up and updating
Maintained databases to ensure the policy of client(s) are updated
Coordinated the flow/status of client’s policy to the agent
Collected and handled payments from clients and direct deposited to insurance policy.
Prioritized workloads
Filed and updated contact information of clients
Maintained filing system
EDUCATION
LYCENUM OF THE PHILPPINES, MANILA, PHILIPPINES
Hotel Restaurant and Management March 2000-2000
College Undergraduate
ADDITIONAL SKILLS
Intermediate in Microsoft Word and Excel
Can speak in Tagalog and English
Excellent interpersonal skills, organization skills and task oriented
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