Customer Service Microsoft Office

Jorge Heffner

**** ******** ** *** *** Jacksonville, FL 32244 904-***-**** **************@*****.***

Skills

●Iphone / Android Support

●Microsoft Office

●Adobe Acrobat- Professional

●Database Management

●Data Analysis

●Customer Service

●Windows 7, 8, and 8.1

●Problem Solving

●HTML Code / CSS

●Networking

●Basic Hardware/Software

●Server Management

●Backup Management

●Leadership

●Data Storage

●Installation

Experience

April 2017 - Present

Document Control Specialist, VASTEC Jacksonville, FL *CONTRACT*

Approve, schedule, plan, and supervise the installation and testing of files uploaded to the computer system.

Attach identification information to products, items or containers.

Compile data or documentation to specified parameters per DLA

Utilized programs such as Paperstream Capture, Adobe Acrobat, and Microsoft Office.

JUL 2016 - MAR 2017

Business Financial Administrator, Advantage Solutions, Texas

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Attend sales or trade meetings to develop professional knowledge or trends, market conditions, environmental regulations, or industry developments.

NOV 2015- JAN 2016

Director of KapConsulting LLC, Kaplan University, Online *Internship Program*

Advised fellow interns on policies and operating procedures to ensure functional effectiveness of business.

Utilized Adobe Connect to facilitate meetings and to also display important information for new onboarding interns as well as Google’s Doc Hub to store/share data.

Offered assistance with other departments to assist with issues as they arose.

2014-2015

CNA, Scott and White Memorial Hospital Temple, Texas

Assessed Vital signs, collected lab samples, and provided pre- and post-operative care.

Assisted patients with ACL’s such as bathing, grooming, and meals.

Completed and submitted clinical documentation (Charting) in accordance with agency guidelines.

Maintained Clean, organized, and well-stocked environment

Adhered to safety guidelines, institutional policies, and company regulations always.

2009-2013

Military Police Officer, United States Army Fort Hood, Texas

Worked under pressure to achieve the task at hand, conducted training with soldiers with new policies that have been passed down from superiors, and made executive decisions for the betterment of the organization.

Identified the educational needs of others, developed formal education or training programs for teaching new policies and procedures.

Learned to speak clearly and efficiently to get messages across and to ensure understanding.

Provided safety for all personnel living on base by means of patrols, enforcing military laws and regulations, and by preventing crime.

Education

July 2017

July 2017

June 2017

January 2016

December 2014

CompTia Security+ Certification

CompTia Network+ Certification

COMPTIA A+ Certification

Bachelor’s Degree Business Administration, Kaplan University Online

Associate’s Degree Business Administration, Temple College Temple, Texas

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